MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Godzilla, King of the Monsters, It isn´t in my collection when I already have the card (chest)

    Terminé una Modern League (3-2), abrí el cofre, en el me dieron 5pp y a Godzilla, King of the Monsters. Cuando he ido a mi coleccion a verlo, la carta habia desaparecido

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Ram Through does not cause creature removal from caster

    my opponent cast Ram Through mid combat targeting his 2/4. I had 2 different creatures with more than 2 toughness. I lost both of mine and he did not lose his creature.

    2 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  3. Smoldering Tar upkeep trigger makes you have to reselect the upkeep target after having saved it

    Have smoldering Tar in play
    Right click and select to yield and save target

    1 vote

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  4. The ozalith and Dreadhorde Invasion

    Heya my username is Royorbs and i have noticed that when the token created by dreadhorde invasion that is made of +1+1 counters leaves the battlefield the +1+1 counters do not go to The Ozalith.

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  5. High CPU usage

    After the release of Ikoria the CPU usage is constantly on a 100% , making the game unplayable. It was totally fine with a smooth experience before Ikoria. I have two drafts I can not even complete. I can not play the game at this time

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. obosh

    Not able to use Obosh as companion, but deck has only odd costed cards

    5 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  7. Windswept Heath does not fetch properly

    II'm in the middle of a game and when trying to search for land (using a fetch land), the land to select

    2 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  8. Stand or fall piles returned incorrectly

    During an invasion block draft league, I cast the enchantment Stand or Fall.

    • On the combat step of the same turn, the trigger went onto the stack and I sorted my opponents creatures into two piles.
    • My opponents creatures never left the piles and did not return to his side of the board, remaining in the piles windows after the combat step had finished.
    • This continued for multiple turns, with subsequent triggers on my combat step placing my opponents creatures in the piles each turn, where they remained for the rest of the game.
    • This was very confusing for both…
    2 votes

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    Open  ·  0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  9. Unable to target up to two creatures with Call of the Death-Dweller

    would like play teh card and target 2 creatures

    1 vote

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  10. Poped ratchet bomb and eidolon didnt trigger.

    Poped ratchet bomb and eidolon didnt trigger... lost g1 because of that

    1 vote

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  11. Companion Window doesn't display once game begins

    Companion zone active but can't see it on screen (zone doesn't pop open)

    12 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  12. Vantress Gargoyle doesn't display Can't Attack

    Card should display "Can't attack or block" if neither condition is met

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  13. Bauble reveals different card than expected

    in g1 i played thoughtseize and saw his hand (which didnt contain mox jet) and bauble on his top which revealed misty. He draws and plays mox jet? where did this come from? so my plan to waste his land that he would have used to cast sensei didnt work.

    1 vote

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  14. cannot download client after an update

    performed every suggestion at this article: https://mtgo-support.wizards.com/hc/en-us/articles/360037665192

    Error:
    + Downloading http://mtgoclientdepot.onlinegaming.wizards.com/3.4.114.4042.20200428090330/Audio/General/UI_ZOOM_IN.wav did not succeed.
    + The operation has timed out.

    Operating System: Windows 10

    Troubleshooting Steps Performed
    - Uninstall/reinstall
    - Reset Winsock

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. unclaimed territory does not allow me to tap for any color to cast creature spells (dinosaur)

    this is the 3rd time it has not worked, and i subsequently lost

    1 vote

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    Open  ·  0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. Big Interface Bug

    I mutated Boneyard lurker on a creature and needed to target a permanent in my graveyard to put in my hand.
    BTW, I had Dirge Bat going with Boneyard Lurker in play so I was winning this game 100%.
    It was my third loss so this bug pushed me out of the draft.

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  17. Season Pyromancer stopped working

    Opponent attacks while I have seasoned pyromancer in graveyard

    5 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  18. Crypt Rats Not Affected by Mutagenic Growht

    As you can see in the screenshots, my opponent had a Crypt Rats on the field.
    During his main phase he pays 5 mana for Crypt Rats but puts zero damage on the stack(That is weird already).
    I let it resolve, and after that he uses all the 5 mana and puts 5 damage on the stack(now is for real).
    I had a 4/4 creature on the field that I wanted to survive that with my mutagenic growth.
    I cast Mutagenic Growth, it resolves making my creature 6/6 and the 5 damage from Crypt Rats resolve, killing everything but Akroan…

    1 vote

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  19. Game log empty

    During the tournament, my game log was entirely blank. I was unable to see how opponents scried, for example, which impacted gameplay. When I go back in to try to take a screenshot, nothing appears when I click the "Show Chat" button.

    4 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  20. Emergent ultimatum does not let you cast spells

    I played emergent ultimatum and nothing happened

    8 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
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