MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. VIto, Thorn of Dusk Rose

    I activated my Vito's , Thorn of de Dusk Rose ability so that my creatures had lifelink. After combat as I gained 1 life, Vito's triggered ability activaved and dealt 1 damage to my opponent, but Chandra's Incinerator ability did not trigggered as my opponend had been damaged by a non-combat ability, then I could not deal 1 more damage to my opponent Trufllesnout with Chandra's Piromancer triggered ability.

    1 vote

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  2. Stolen Identity can't encode

    When Stolen Identity is cast and you use the Cipher ability on it, you are unable to choose a creature to encode onto. Since you have already bypassed the yes/no box to use the ability, you are forced to concede the match.

    1 vote

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  3. Difficult to add cards to a deck in my collection tab

    If i only own 3 copies of a card in my collection, and all three copies are in my deck, i cannot add a 4th copy by right clicking on the card and 'add 1 to deck'. I have to manually search for a different version of the card and add it.

    Also, if i own 3 copies of a card in my collection, but all 3 are different versions, if i add a 4th copy to my deck, all 4 copies of the cards are displayed as if i do not own any of them. It should display the…

    1 vote

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Chandra, torch of defiance exile cards persist

    1. Whenever i use Chandra's +1 ability to exile a card and cast it, if i do not cast it, the card stays in the exile zone on my screen for the rest of the game. I can no longer cast it, and the card should go away, but it stays there.
    2. I cast Chandra. I use her +1 ability. I choose NOT to cast the card.
    3. The exiled card persists in the exile zone panel on the screen.
    4. The exile zone panel on the screen should disappear.
    11 votes

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  5. lands

    The full art basics that I bought are not showing in my collection. And if i remove them from my current deck back to my collection that change the image that of a bordered basic.

    1 vote

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  6. I can't access my account !!!

    I have an old account (lukinhaas25 # 37902) and I want to go back to playing, but when I try to login it appears that my password or sogin is incorrect, and asks to reset the password if the error persists, but when I put it to reset, the error, and send contact support, so please fix my account so I can get back to playing.

    1 vote

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  7. Unable to use floating mana

    When I played a Gilded goose, I flooted 3 black mana. Before I could use the black mana, the game passed my turn, without even giving me the prompt about having mana in my mana pool

    21 votes

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  8. Iceberg Cancrix bugged

    Target opponent with iceberg cancrix when they only have 1 card left in deck.
    It doesnt resolve for some reason.

    12 votes

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  9. Valakut issues

    I'm petty sure this is a known bug but I just lost because of it, so I'm submitting a reimbursement request.

    When targeting dryad with trickster, the lands will still have all land types and any abilities (valakut) will still trigger even though the lands should not be mountains.

    11 votes

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  10. Unpredictable Cyclone

    Cast Unpredictable Cyclone and cycled an artifact didn't trigger Crystaline Giant.

    1 vote

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  11. Playing two matches at once causes bugs

    don't know what caused the bug, but I was double queueing, and my companion zone showed up on my draft screen, but I was able to drag it to my main screen. When I closed my draft stuff, I could no longer access my companion. I couldn't get my companion zone back even after restarting the client. I was streaming the entire event.

    2 votes

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  12. Ravnixtravaganza

    I paid for and entered the Ravnixtravaganza draft and ended up drafting Modern Masters cards and playing against a Ravnica deck...

    2 votes

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  13. CardDataException

    Hello,

    I have a CardDataException when i launch MTGO. If i reinstall MTGO, i can launch the software the first time, play, exit MTGO. But when i try to launch MTGO a second time, i have this exception.

    Thanks a lot

    2 votes

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  14. Gift of Estates not working

    Start a 3 player open commander game.
    Have each of your opponents have more lands than you.
    During your first main phase cast Gift of Estates (9th edition in this case)

    Actual: Gift of Estates goes to your graveyard with no effect
    Expected: I should be able to select 3 Plains from my library to put into my hand.

    5 votes

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  15. jester's scepter

    When is Jester's Scepter going to be fixed???? It's been broken in the online game for years and no on seems to care or notice

    2 votes

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  16. Scarab God Didn't Trigger

    I have zero cards in deck, and The Scarab God and some zombies on battelfield. Аt the start of the turn The Scarab God didnt triggered and I losse

    2 votes

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  17. Not able to order cards when dredging

    I play nether shadow in dredge in Legacy and I used to be able to order cards from dredge as they hit the grave but can't anymore, please help!

    5 votes

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  18. Unable to produce Phyrexian mana

    What happened: Had "no possible play - yield all" activated. On my
    opponents turn, I didn't get the option to play my Mutagenic Growth and
    I didn't yield all. I think this might be an issue with all lands being
    tapped and Phyrexian mana not being recognized as a potential play.

    1 vote

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  19. necromentia

    I took a card in my opponent hand and he didn't get a zombie while it says on the card if we exile a card this way from opponent hand he get a 2/2 zombie

    9 votes

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  20. Draft rewards

    i won 4 games in Amonkhet remastered and never received my rewards.

    1 vote

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