MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. League Manager error

    This string in the screenshot describes where the error occurred:[wotc.mtgo.client.model.play.leaguesmanager.handlefirstleagueuserstanding...]

    2 votes

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  2. Thoughtpicker meaningless click

    Thoughtpicker witch should require just one click to remove the desired card. The second click is meaningless, the other card will go to top anyways.

    1 vote

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  3. 1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 1. Trying to move Crown-Hunter Hireling into my trade binder.

    I get a "This card is not available in MTGO" message when I try to move it it to trade binder.

    2 votes

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    In Progress  ·  0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  5. krenko deck crashes match

    i have a krenko mob boss deck that crashes any and all matches that i play in. if im able to make more than 40 1/1 goblins it crashes the match and starts the match over from the begining. this makes everyone in the lobby wait an extra 15 to 20 minutes before we are even able to play again to resume the match. some serious bugs or issues going on here.

    1 vote

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  6. Solucion por favor

    Se me cierra el juego en todos los aspectos draf historico rank eh perdido gemas y comodines tantos miticas como raras miticas

    1 vote

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  7. Hola

    el juego se me cierra automaticamente despues de que se actualizo la nueva expasion de cartas alguien ayuda

    1 vote

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  8. MTGA Crash-Lock

    Ingame crash for both players, MTGA start unpossible for both... (iminnent crash)

    44 votes

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  9. Kinsbaile borderguards

    Hi, there's a bug in Magic online refered to one f my cards, Kinsbale borderguards, it is supposed to create one 1/1 kithkin soldier for each count in the card when it dies, but this hability doesn't work. It has happened so many times and I thought I was doing something wrong, but I'm not, every time it dies and it has counts on it, it doesn't create any token at all.
    Please, check this out because it's one of the main mechanics of my deck :(

    5 votes

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    3 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Conspicuous Snoop causes Game Restart

    was in game 2 opp was playing goblins with the new conspicious snoop opp was in the middle of comboing off and mtgo crashed and started replaying the game over and over and over and over then mtgo started the whole game over restarted the clocks and wouldnt let neither player make a play we basically went turn by turn drawing a card and discarding until one player got decked then game 3 was totally normal i lost game 2 because i was on the draw from winning game 1 i lost game 2 by getting decked then lost game…

    40 votes

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  11. Potential glitch with construct (two seperate)

    First issue : Match #230736340

    Game demanded 3BB for Grimdancer casting.... can't explain it; couldn't adjust tit so game-play continued.

    Next issue: roughly 08:30 hrs on 6/26/2020 (forgot to capture the match number)

    Settled into a game versus black discard we had worked the game to 16-9, my favor when the oppnent (user3110 - if I remember) cast Peer into the abyss) My deck is a 300 card Post-2000 idea for a 4 color Black-Witts deck. The program crashed - into a loop. It replayed the prior sequences (up to the casting of P.I.tA.)... twice. I shut the window and…

    1 vote

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  12. Problème plantage de MGT Arena après MAJ du 25/06/2020

    Depuis la MAJ du 25/06/2020 systématiquement le jeu plante en pleine partie et ne peut se reconnecter.

    1 vote

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  13. mtga leaves during the game

    mtga leaves during the game and I can't return, when I opened the game again I enter the last game and leave again. no error message is displayed.

    3 votes

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  14. Conspicuous Snoop causes Lag

    Conspicuous Snoop causes great lag when copying a spell from the top of the deck. Most commonly with Kiki-Kiki Mirror Breaker

    7 votes

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  15. Blood clock

    the card blood clock will not let me return a permanent, it only gives you the option to pay two life. when you click no it just rings it up again

    6 votes

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  16. 2 votes

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  17. MainNavigation.exe Has Stopped Working

    For when Mainnavigation.exe stops working.

    2 votes

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  18. Commanders with Color OR Color mana don't opperate correctly

    Commanders with that have mana costs that can be paid with one color or another don't work correctly. Kaya Bane of the Dead should be a black or white commander. However, both white and black give out color identity errors.

    1 vote

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  19. Fractured Identity did not copy flipped Planeswalker

    No token is produced when playing Fractured Identity on a flipped Garruk Relentless. I want full refund for the event.

    3 votes

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  20. Soulflayer

    Soulflayer Hexproof from [quality] is not working.
    If you cast the cost of Knight of Malice hexproof from white on the cost, you should get hexproof from white.
    But there is no such keyword.
    This is the same for other cards.

    11 votes

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