MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Nissa's Judgement not dealing damage

    Played Nissa's Judgment putting two counters on my two creatures and it was supposed to deal damage to the opponents creature (Breaker of Armies), but instead dealt no damage. My combined power on my creatures was 8, and the toughness of the OP's creature was 8 so it should've killed it. But instead bugged out and did nothing.

    2 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 64 votes

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    3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  3. I can't create an account

    I can't create an account! Please help me!

    2 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 1 vote

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    Open  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Ballista + Trinisphere

    I tried to cast Ballista for x=2 with 3 mana with Trinisphere and 2 Foundry inspectors out, and it was cast for x=1.

    6 votes

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  6. Game crashing after connecting

    So when I start MTGO, I get the normal "computer is communicating with server" then after it presumably connects, it immediately crashes after yesterday's update. The start-up sound is not heard. This is both and after I uninstalled then reinstalled MTGO.

    25 votes

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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  7. tabernacle at pendrell vale pay issue

    My opponent and I both were unable to pay for our tabernacle triggers and lost all of our creatures. We both tapped all of our lands to be able to pay, but then it would not let us use any of the mana to pay for our creatures.

    7 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Can't cast Chalice of the Void for 0 with thorn of amethyst and foundry inspector in play

    I have 2 Foundry Inspector and Thorn of Amethyst in play. all mana tapped. Trying to cast Chalice of the Void for 0. The menu has only Adjust or Cancel. Clicking Adjust, goes to menu shows current value 0 with OK and Cancel. Ok goes back to previous menu. There is no DONE button. Result is I can't cast Chalice.

    4 votes

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    Open  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  9. THB Redemtion request

    I try to buy THB redemtion premium and encounter this. please help me fix.

    1 vote

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  10. 5 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Lotus Field can't be targeted by owner spells

    Lotus Field can't be targeted by spells like Twiddle, Dream's Grip and Psychic Puppetry (neither with splice onto arcane) casted by the OWNER. Now I have an entire legal modern deck that became useless. Please, fix it rapidly.

    7 votes

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    5 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Magic Online "Out of Date" Error Message in Client

    MTGO won't allow sign on saying "out of date version. please close client and restart to downloaded latest version" which is followed and no new version has been downloaded. I've attempted uninstalling and re-installing and still run into the same error while attempting to sign in. I've tried rebooting the computer and the same issue happens.

    18 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Flier was blocked and killed by non flying token creature

    my flier was blocked and killed by non flying token creature

    4 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  14. game crashes everytime i try to reconnect after i lose connection,and then reconect. causeing me to time out multiply time

    anytime I lose connection while in a match and then reconnect the game become unresponsive and crashes and logs me out, this has cause me to lose multiply game

    2 votes

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  15. No notification between Lukkas on the battlefield

    here is no notification between your own Lukka and the opp's Lukka when you control it

    1 vote

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  16. Rogue Skycaptain

    Rogue Skycaptain is bugged in my favour! Steps are:

    1. Rogue Skycaptain reads: "At the beginning of your upkeep, put a wage counter on Rogue Skycaptain. You may pay {2} for each wage counter on it. If you don't, remove all wage counters from Rogue Skycaptain and an opponent gains control of it."
    2. In my upkeep, it asks me if I want to pay {0} to prevent this.

    Thanks!

    1 vote

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  17. Utopia Sprawl autopicked color

    Casting utopia sprawl on my temple garden and it automatically picking green as a colour

    7 votes

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  18. MTGO code from summer super drop not working

    So i just bought the secret lair summer super drop, the MTGA code redemption worked but the MTGO redemption states the promotion is currently unavailable. Is this expected or is this an error?

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Nezahal, Primal Tide

    Nezahal's card-draw ability still triggers even when transformed into an entirely different creature (in this case by Metamorphic Alteration).

    1. Cast Metamorphic Alteration on Nezahal, Primal Tide, transforming it into another creature

    2. Cast another non-creature spell.

    3. Actual effect: the creature Nezahal has become still causes a card-draw trigger

    4. Expected effect: None. Nezahal should only have the abilities of the creature it has become

    1 vote

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  20. Exile zone not able to scroll

    In a 4 player game of EDH while using Pako to exile cards, the exile zone would not scroll down or move when using the down button to move the cards in exile. This makes it impossible to see cards that have been exiled past a certain point and prevents one from casting the spells exiled this way. Another player using Pako in the same game said they had the same issue.

    5 votes

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