MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. 1 vote

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  2. i have problem error unity 2018.3.12f1_8afd630d1f5b

    After starting the session and entering a game, starting, mid-game or at the end I get an error and automatically closes the game, preventing me from winning the ranked, as a result of the game closing I lose the game

    4 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  3. why i always play second? or reali in mean in 10 games i play firs one or 2 times why the f..k

    it make me angry and i think this game is joke on me.... why the f**k why always sekond playing why ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

    2 votes

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  4. Swallow Whole

    Swallow Whole is not working.

    In the game, it came back to my turn, so everything is untapped and I have creatures. I went to cast Swallow Whole and it wouldn't do anything. I had the mana and the creature for the additional cast, but it was like clicking on empty space. No acknowledgement of even trying to cast a spell, like pay W or pick target.

    5 votes

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    3 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Diviner's Lockbox

    I can't draw with Diviner's Lockbox. Steps:
    1. Have Elsha of the Infinite on the board and see the top of my library (it's a plains)
    2. Activate Diviner's Lockbox, and name plains.
    3. Actual: Diviner's Lockbox resolves, stays on the field and I don't draw cards.
    4. Expected: Diviner's Lockbox is sacrificed as the card I named was the same as the one on top of my library and I draw three cards.

    Happened again with a mountain, could be just basic lands, but haven't got to test other cards with Elsha.

    2 votes

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    Open  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Counters not put on Ozolith when creatures are put in library

    1. Have Ozolith on the Battlefield
    2. Have Attacking creatures with +1/+1 counters
    3. Opponent casts Aetherspouts
    4. Crearures are removed from the battlefield but no counters can be put on Ozolith
    25 votes

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    Open  ·  2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Alseid of Life's Bounty doesn't give protection from color

    Alseid of Life's Bounty was put onto the stack targeting sram giving it protection from red. Sram was blocking an opposing Obosh the Prey Piercer. Sram was dealt damage from the Obosh even though it had protection.

    4 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  8. "Application cannot be started" error whenever I download an update

    Whenever I open the exe, and there is an update, after install, it can never open MTGO. I have to uninstall all of MTGO and reinstall. Please fix this! It has been going on for at least a year. Look at attached error file.

    5 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Valdok Mutate Ability Not Casting Selected Card

    Was playing a strong deck in my premier draft today and not once but twice lost a game due to Valdok mutate ability not casting the selected card (ram through).

    2 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Meltdown BUG

    match#228803844 game#718665158

    my opponent has Chalice of the void X1 and X2 and Trinisphere.

    then i cast Meltdown X3 but MTGO count it was X1 and countered it.

    and then i lost the game. can youfix this and can you be back my players point?

    1 vote

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  11. Couldn't enter Super Qualifier with Gyruda, didn't know it was banned

    Couldn't enter Super Qualifier with Gyruda, didn't know it was banned

    2 votes

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  12. While under Yield All:Diable Bluffing (F8/8), Tapping Last Land for Mana Auto-Resolves Opponent's Mystical Dispute

    Also seen with Lookout's Dispersal and similar spells with conditional cost reductions and counter-unless-you-pay-X

    7 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Game stuck on the loading screen

    just spinning. forever. I tried a fresh installation. I tried with a VPN connected to NY and that worked.

    40 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Command Zone Not Visible in Multiplayer

    when i watch a game of 4 player commander i cannot see the other player's command zones

    3 votes

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  15. No Longer Clan Leader, and can't view Clan

    I see, for some reason, that the clan still exists.. for some reason I am no longer the captain

    I founded it and have been the leader for like.. 10 years? I don't know. Forever :p

    Clan: "Lotus Farmers"

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Kess / As Foretold

    I have Kess and As Foretold in play and am attempting to cast a card in my graveyard with Kess' ability and the mana replacement ability of As Foretold, but that is not an option on mtgo.

    3 votes

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  17. Client freeze when enchanting Hateful Eidolon with Sentinel's Eyee

    I cast Glare of Heresy targeting Stasis Snare. The Hateful Eidolon under it returned to my control and when I attempted to enchant it with sentinels eyes the client prompted me to select target creature but did not allow me to select the Hateful Eidolon

    4 votes

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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Auspicious Starrix only triggers once

    Auspicious Starrix only put one permanent onto the battlefield when i mutated my creatured even though my created had been mutated numerous times prior.

    3 votes

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  19. damage unassigned

    1.Player is able to not deal damage to a blocker. This left a creature alive and the trample damage continued to the player. The attacking player was able to cheat the system, despite warning in the log.

    I suspect that this is used in league matches as well and should be investigated as a bug and player misconduct.

    8 votes

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  20. Mastery pet reward not received

    I earned Ikoria mastery lvl 20 and did not receive the Leosaur Cub pet. Could I please get my pet?

    3 votes

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