MTGO Issues

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For Reimbursements


If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Supernatural Rescue doesn't have flash

    It still has flash and cost me a match. I would like reimbursement for this event

    3 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  2. Investigator's journal causes fatal error/client crash

    I casted Investigator's journal and the message appeared

    64 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can't play Jacob Hauken, Inspector

    I can't create or join a game with Jacob Hauken, Inspector in my deck. Without it there is no problem, please fix it as soon as possible

    2 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. "Old Rutstein" preventing joining modern games

    I am not able to join any modern tournament practice games with my deck. When I changed decks I was able to join, and both decks are perfectly legal. Doing some trial and error, I found that it would only happen if I had "Old Rutstein" in my deck. Any deck I tried to join a game with would not work if I had "Old Rutstein". I tried the same thing with other newer cards in the deck had no issuues.

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. Katilda, Dawnheart Martyr not protected from vampires

    katilda took vampire damage, even though she has protection from vampires

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  6. bludgeon brawl

    Bludgeon Brawl doesnt allow you to equip 0 drop artifacts anymore.

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  7. Aether Vial Not shoiwng in collection

    I own 4 aether vials. They do not show in my collection, but appear when I load a deck from outside the game. How do I make it appear in my collection?

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. Assets error detected

    For some reason post update I can't log in it keeps saying it cant "verify my asset contents"and has to relaunch but no matter how many times it relaunched it says the same thing I also tried re-downloading it and that did nothing

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Bruenor Battlehammer not equipping for 0

    Bruenor Battlehammer is no longer allowing you to equip your first equipment for 0. This started occuring after the Crimson Vow update. No option pops up to ‘activate with Bruenor Battlehammer’, and I have to pay the equip cost.

    2021.11.0.349.897822

    7 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  10. mirrorhall mimic unable to see both sides

    my opponent cast mirrorhall mimic, I inspected the card but could only read the front side and the copied creatures text, but not the disturb side. I assumed the disturb side was just to make another creature become a copy of another target creature and made a game losing block thereafter.

    2 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  11. undying malice doesn't work

    undying malice had a bug were when my creature died it still came back and died again

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  12. New Crimson Vow Traditional Sealed Event cancelled - only 200 gems back

    New Crimson Vow sealed event got canceled after i buildt a deck. I wasn't able to play any games becaude of a technical issue from the game or server. After a log in 2 hours later to see if i could start to play games, i got awared 200 gems and 3 crimson vow boosters. The event isnt available and my 2000 gems i payed werent returend.

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. Unable to do any events or any game play telling me connection error

    This new update that just got released has been giving really bad connection problems telling me unable to join event when it’s just a regular matchup

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. Blood Moon forcing fastlands to enter tapped

    blood moon is on battlefield: i played a fastland and this fastland entered the battlefield tapped!!!

    14 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  15. Breathless Knight ability not triggering properly

    The card breathless knight did not have it's ability trigger when any creatures returned to the battlefield from the graveyard. This happened with multiple spells and multiple times.

    Expected: Whenever Breathless Knight or another creature enters the battlefield under your control, if that creature entered from a graveyard or you cast it from a graveyard, put a +1/+1 counter on Breathless Knight.

    34 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  16. POST 11/10/21 Downtime mid game restart

    POST 11/10/21 Downtime mid game restart

    7 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  17. Sphere of Annihilation and X Counters exiles itself

    I cast Sphere of Annihilation with 6 counters on it. I allowed a turn to pass and the sphere triggered on my next upkeep. the sphere exiled itself, but the other permanents it should exile with the sphere, did not get exiled. this bug cost me the match. both my opponent and myself were baffled by the failure of the sphere to trigger correctly.

    10 votes

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    4 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Waiting Screen for Matches does not show all waiting matches

    The new lobby is killing MTGO playership. For example, people waiting to play Legacy games do not see Modern games waiting to fire unless they click over to the Modern games tab. Not being able to see all games waiting is killing MTGO. I assume this is on purpose to boost Arena playership. Same thing with the chat not opening when the program opens. This kills playership and the community.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. Blood Moon doesn't override ETB tapped ability of Spirebluff Canal

    Blood Moon doesn't override the ETB tapped ability of Spirebluff Canal. This is not how the rules work, and is a recent issue with the latest update. I lost my match because I couldn't play my spell.

    1 vote

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  20. Gisa, Glorious Resurrector able to retrieve a card it didn't exile

    Odric's outrider exiled with counter spell, later brought back with Gisa, Glorious Resurector.

    4 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
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