MTGO Issues

Greetings and Welcome to the Magic Online Bug Page.


For Reimbursements


If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. trade binder

    mtgo just forever freezes when attempt to access collection and navigate binders

    17 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    4 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Making Changes to a Deck Isn't Reflected in Play Lobby

    PLayers report that if they join an event with one version of a deck, drop from it, make changes to that deck, then re-join the event, the game incorrectly uses the older version of the deck.

    We don't yet have confirmation whether players are stopping to check changes are reflected in the Play Lobby before re-joining. We also don't know if players are only changing the sideboard, or changing both side and main, or just main. Usually players report not changing the name of their deck prior to re-joining.

    17 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Open  ·  2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  3. Decks and Binders disappear

    Today I logged in after a week (same pc and same location) and all my decks and binders were gone. Anybody else had this nightmare occur to them? Is there a fix, can decks be restored? I had dozens of them :(

    9 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. Can't Submit Deck in Limited Preliminary

    I submitted by deck multiple times but MTGO did not recognize the most recent submission and my lands were all off-colour.

    7 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  5. Creating or Opening Trade Binders cause Client Freeze

    For the past several weeks I have not been able to open a trade binder on MTGO. Every time I click on it, the program becomes unresponsive and then requires a restart. It use to be that it took a very long time to open the binder (upwards of 5 minutes of waiting) but eventually it would open. But now it no longer opens at all.

    When I attempt to open (or create for that matter) a binder, I do not get an error message, initially nothing happens at all. I have tried waiting for up to 30 minutes to…

    5 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  6. TRYING TO CREATE A TRADE BINDER AND CRUSH ALWAYS

    Hello guys
    its been 2 weeks already that i cant CREATE A TRADE BINDER to put my tix and cards for the trade take from it

    when i try to create the binder, its simply crushes all the time.
    This has been so awful for me because since then, i can trade but the trader take all my cards i dont want that. I need to put some cards in the binder and i cant create it.

    4 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. Wishlist not working

    Wishlist not working properly after recent updates 18-11-2020.

    Cards in the list dont appear as added in collection window (yellow number) and if removed appear as a negative number
    Compare to wishlist filter in trades does not recognize cards on the wishlist

    3 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. Trade window won't show up

    Trade window simply won't show up, I can't trade with people for some unknown reason.

    3 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. The card image does not load

    After launching the client, the card image does not load easily.
    I haven't used Magic Online a lot for the last year,
    This is an event that has been occurring for almost two years.

    After about 10 to 20 minutes, some card images will be loaded.
    After about 1 to 2 hours, almost all images are finally loaded.

    I tried reinstalling the client and it didn't change.
    I tried installing the client on another PC and it didn't make a difference.
    I tried three types of PCs: high-end gaming PCs, tablet PCs, and laptops, but there was no difference.

    Standard…

    3 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  10. deleted collection upon update

    Recent game update restarted MTGO and when I signed back in it deleted my entire collection.

    3 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. deck deleted

    5-0d and my client deleted my decklist from collection

    3 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. Can’t trade

    Many issues have been happening on here since I started a month ago. The client does not let me trade at all. Everytime I try to trade, nothing happens. Very frustrating since I was trying to do a challenge last Saturday and had to buy more tickets since I couldn’t trade. Then just now in the league I’m in, I tried to kill a mantis rider with a bolt and my opponent had the guy that made you pay an extra mana or it’s countered and floated an extra mana but all it said was”no” to pay for it and…

    3 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Needs More Info  ·  0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. Client crash when opening trade folder

    Since last update, client works fine except client freezes any time I attempt to open a trade folder. Tried creating new folder; but client crashes when opening new folder. tried uninstall/reinstall ; client continues to crash on opening folders. all other aspects of client appear to work. running client on 1.5yo rog stryx gaming laptop so well above spec.

    2 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1. Trying to move Crown-Hunter Hireling into my trade binder.

    I get a "This card is not available in MTGO" message when I try to move it it to trade binder.

    2 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    In Progress  ·  0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  15. Crusade

    Deck editor shows Crusade as "not legal in this deck format." But it's totally legal... and I've even played with this deck before.

    2 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  16. Couldn't enter Super Qualifier with Gyruda, didn't know it was banned

    Couldn't enter Super Qualifier with Gyruda, didn't know it was banned

    2 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  17. All my cards gone !

    Today I tried return to play mtgo, but then I had to create a new account using the same e-mail I used before in my mtgo account, the when I logged in all my cards had gone ! Please, someone help me.

    2 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  18. Navigation of the Collection

    Please add hotkeys to navigate the collection so that the owner can go from beginning to end, as well as switch to colors without filtering

    2 votes
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    Open  ·  1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. Trade Binder creation

    Creating a Trade Binder (with huge collection) resolves in the Program freezing forever. Issue since half a year or more already. Other reports, never been solved.

    1 vote
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  20. 99 Playpoints

    Hello,

    I dont know how this happened, but i have 99 Playpoints, i thought this is impossible because u always get at least 5 Play points. Because of that i cant play a new cube game.

    Best Regards
    Schnauz

    1 vote
    Sign in Sign in with: Wizards of the Coast
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
← Previous 1 3
  • Don't see your idea?

Feedback and Knowledge Base