MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. trade binder

    mtgo just forever freezes when attempt to access collection and navigate binders

    25 votes

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    5 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Making Changes to a Deck Isn't Reflected in Play Lobby

    PLayers report that if they join an event with one version of a deck, drop from it, make changes to that deck, then re-join the event, the game incorrectly uses the older version of the deck.

    We don't yet have confirmation whether players are stopping to check changes are reflected in the Play Lobby before re-joining. We also don't know if players are only changing the sideboard, or changing both side and main, or just main. Usually players report not changing the name of their deck prior to re-joining.

    20 votes

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    Open  ·  2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  3. Creating or Opening Trade Binders cause Client Freeze

    For the past several weeks I have not been able to open a trade binder on MTGO. Every time I click on it, the program becomes unresponsive and then requires a restart. It use to be that it took a very long time to open the binder (upwards of 5 minutes of waiting) but eventually it would open. But now it no longer opens at all.

    When I attempt to open (or create for that matter) a binder, I do not get an error message, initially nothing happens at all. I have tried waiting for up to 30 minutes to…

    11 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. TRYING TO CREATE A TRADE BINDER AND CRUSH ALWAYS

    Hello guys
    its been 2 weeks already that i cant CREATE A TRADE BINDER to put my tix and cards for the trade take from it

    when i try to create the binder, its simply crushes all the time.
    This has been so awful for me because since then, i can trade but the trader take all my cards i dont want that. I need to put some cards in the binder and i cant create it.

    9 votes

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    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  5. Can't Submit Deck in Limited Preliminary

    I submitted by deck multiple times but MTGO did not recognize the most recent submission and my lands were all off-colour.

    9 votes

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  6. Decks and Binders disappear

    Today I logged in after a week (same pc and same location) and all my decks and binders were gone. Anybody else had this nightmare occur to them? Is there a fix, can decks be restored? I had dozens of them :(

    9 votes

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    3 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. The card image does not load

    After launching the client, the card image does not load easily.
    I haven't used Magic Online a lot for the last year,
    This is an event that has been occurring for almost two years.

    After about 10 to 20 minutes, some card images will be loaded.
    After about 1 to 2 hours, almost all images are finally loaded.

    I tried reinstalling the client and it didn't change.
    I tried installing the client on another PC and it didn't make a difference.
    I tried three types of PCs: high-end gaming PCs, tablet PCs, and laptops, but there was no difference.

    Standard…

    7 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. Trade Binder creation

    Creating a Trade Binder (with huge collection) resolves in the Program freezing forever. Issue since half a year or more already. Other reports, never been solved.

    5 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. deleted collection upon update

    Recent game update restarted MTGO and when I signed back in it deleted my entire collection.

    5 votes

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    4 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  10. i cant creat new binder. system keep crashing

    i can not make a new binder or open any binder. system just crashes on me. this makes me cant sell any cards and keep using money to buy tix. plz help me fix it

    4 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. Trade Inexplicably Locked

    Since last week, my account has been unable to trade with other users. After I click trade, nothing happens. I've had buddies send me trade requests, and nothing pops up on my end either.

    3 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. Wishlist not working

    Wishlist not working properly after recent updates 18-11-2020.

    Cards in the list dont appear as added in collection window (yellow number) and if removed appear as a negative number
    Compare to wishlist filter in trades does not recognize cards on the wishlist

    3 votes

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    3 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. Trade window won't show up

    Trade window simply won't show up, I can't trade with people for some unknown reason.

    3 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  14. Client crash when opening trade folder

    Since last update, client works fine except client freezes any time I attempt to open a trade folder. Tried creating new folder; but client crashes when opening new folder. tried uninstall/reinstall ; client continues to crash on opening folders. all other aspects of client appear to work. running client on 1.5yo rog stryx gaming laptop so well above spec.

    3 votes

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    3 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  15. deck deleted

    5-0d and my client deleted my decklist from collection

    3 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  16. Can’t trade

    Many issues have been happening on here since I started a month ago. The client does not let me trade at all. Everytime I try to trade, nothing happens. Very frustrating since I was trying to do a challenge last Saturday and had to buy more tickets since I couldn’t trade. Then just now in the league I’m in, I tried to kill a mantis rider with a bolt and my opponent had the guy that made you pay an extra mana or it’s countered and floated an extra mana but all it said was”no” to pay for it and…

    3 votes

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    Needs More Info  ·  0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  17. All of my card disappeared

    All of my cards disappeared! I had bought one monoblue pioneer deck, but now I have 0 cards in my collection.

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  18. collection disappeared

    After the newest update (7.28.21) my entire collection has disappeared

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. collection disappeared

    After the newest update (7.28.21) my entire collection has disappeared

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  20. Commander 1 vs 1

    Cannot made legal commander 1 vs 1 deck using partners.

    Deck is either too small or too big. ie. 98 / 99 cards both illegal
    Deck works in Commander format.

    2 votes

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
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