MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. trade binder

    mtgo just forever freezes when attempt to access collection and navigate binders

    25 votes

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  2. Making Changes to a Deck Isn't Reflected in Play Lobby

    PLayers report that if they join an event with one version of a deck, drop from it, make changes to that deck, then re-join the event, the game incorrectly uses the older version of the deck.

    We don't yet have confirmation whether players are stopping to check changes are reflected in the Play Lobby before re-joining. We also don't know if players are only changing the sideboard, or changing both side and main, or just main. Usually players report not changing the name of their deck prior to re-joining.

    25 votes

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    Open  ·  2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  3. The card image does not load

    After launching the client, the card image does not load easily.
    I haven't used Magic Online a lot for the last year,
    This is an event that has been occurring for almost two years.

    After about 10 to 20 minutes, some card images will be loaded.
    After about 1 to 2 hours, almost all images are finally loaded.

    I tried reinstalling the client and it didn't change.
    I tried installing the client on another PC and it didn't make a difference.
    I tried three types of PCs: high-end gaming PCs, tablet PCs, and laptops, but there was no difference.

    Standard…

    15 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Creating or Opening Trade Binders cause Client Freeze

    For the past several weeks I have not been able to open a trade binder on MTGO. Every time I click on it, the program becomes unresponsive and then requires a restart. It use to be that it took a very long time to open the binder (upwards of 5 minutes of waiting) but eventually it would open. But now it no longer opens at all.

    When I attempt to open (or create for that matter) a binder, I do not get an error message, initially nothing happens at all. I have tried waiting for up to 30 minutes to…

    14 votes

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  5. TRYING TO CREATE A TRADE BINDER AND CRUSH ALWAYS

    Hello guys
    its been 2 weeks already that i cant CREATE A TRADE BINDER to put my tix and cards for the trade take from it

    when i try to create the binder, its simply crushes all the time.
    This has been so awful for me because since then, i can trade but the trader take all my cards i dont want that. I need to put some cards in the binder and i cant create it.

    10 votes

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    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Can't Submit Deck in Limited Preliminary

    I submitted by deck multiple times but MTGO did not recognize the most recent submission and my lands were all off-colour.

    9 votes

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  7. Decks and Binders disappear

    Today I logged in after a week (same pc and same location) and all my decks and binders were gone. Anybody else had this nightmare occur to them? Is there a fix, can decks be restored? I had dozens of them :(

    9 votes

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    3 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Draft deck cards missing from collection

    Hi, I did a number of Midnight Hunt drafts and just noticed that the cards I’ve been drafting have not been added to my collection. I’ve attached screenshot of my draft deck right now and it’s easy to see that Malevolent Hermit and Ludevic are not in my collection. (This should also be my third copy of Jerren, and I should also have many more copies of other uncommons and rares from other draft decks as well, it I had not taken screenshots of all my decks and only just noticed this.)

    7 votes

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Trade Binder creation

    Creating a Trade Binder (with huge collection) resolves in the Program freezing forever. Issue since half a year or more already. Other reports, never been solved.

    5 votes

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  10. deleted collection upon update

    Recent game update restarted MTGO and when I signed back in it deleted my entire collection.

    5 votes

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  11. Trade Inexplicably Locked

    Since last week, my account has been unable to trade with other users. After I click trade, nothing happens. I've had buddies send me trade requests, and nothing pops up on my end either.

    4 votes

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  12. i cant creat new binder. system keep crashing

    i can not make a new binder or open any binder. system just crashes on me. this makes me cant sell any cards and keep using money to buy tix. plz help me fix it

    4 votes

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  13. Trade window won't show up

    Trade window simply won't show up, I can't trade with people for some unknown reason.

    4 votes

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  14. Lifelink damage did not provide life gain

    When attacking with the creature Grimdancer (after selecting lifelink & deathtouch) the lifelink ability did NOT cause the player to gain life. The player NOT receiving the additional life from the static ability produced an unpleasant experience and financial loss due to the games functionality.

    4 votes

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  15. Swift Configuration (Neon Commander) shows not legal in Legacy or Commander

    I have Kamigawa Neon Dynasty Commander card Swift Configuration on Magic Online, but the deck building notes my Legacy deck to be illegal as these 'cards are not legal in this deck's format'. As far as I know, Commander cards should be legal in Legacy.

    I get the same error when I put it into a Commander list.

    Update: Other Neon Commander cards do show legal.
    Update 2: Hot fix regarding Swift Configuration announced by MTGO.

    PS. Couldn't upload image in main post, see first reaction.

    3 votes

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  16. Missing Cards

    After being kicked offline twice with the message that my account was being logged into from elsewhere, I changed my password and logged back in. Now I am missing the majority of my modern deck. I use a card rental service and will be unable to stop paying until the cards are back in my collection.

    3 votes

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  17. MTGO freezes when i try to create a new trade binder

    MTGO freezes everytime I try to create a trade binder. I need to trade some cards but can't. This is very annoying.

    3 votes

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  18. Cards missing in inventory

    Cards have started to go missing from my mtgo collection. 1x Emrakul the aeons torn and 4x shatterskull passing. As the dollar amount missing is starting to go up substantially this is becoming a concern

    3 votes

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  19. Trade window not popping up

    When trading Bots from Cardhoarder the window that pops up for trade has not been appearing.

    3 votes

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  20. Can't complete trade

    I tried trading with multiple MTGO bots, but every time we go to complete the trade, we both confirm but it says "Trade declined or cancelled". I tried both restarting and reinstalling MTGO, but neither worked. Trading worked great earlier this evening.

    3 votes

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