MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Lag/Missed Action

    When lag causes a misclick or skipped action. The user isn't disconnected from the client though.

    2,741 votes

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    130 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Disconnection/Dropped

    When a player is disconnected during gameplay, and often leads to being dropped from their event.

    2,736 votes

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    161 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 2,072 votes

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    40 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  4. mid game restart

    mid game it restarted, after the restart the game is just skipping through turns going immediately to discard

    466 votes

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    4 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  5. UX/UI Issue

    When the User Experience or User Interface is involved in an issue. Generally not a technical bug, but where the client could be improved to help reduce confusion.

    436 votes

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    14 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Expressive Iteration causes Game Restart

    I was playing when he played a card of Strixhaven (Expressive Iteration). Game broke. I saw all the game again since t1, like when you review a past game on Game Historial. Then the game restarted

    302 votes

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    14 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  7. post May patch mid game restart

    At the beginning of game two after i played my first land Shelldock Isle and was resolving the Hideaway trigger the game startet again. My Opponent and i both got a new hand of seven cards.
    Each turn after that the client went directly to the cleanup step and made us discard a card due to maximum hand size.

    248 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  8. POST 2/9/22 Downtime mid game restart

    Game restarts mid-match and replays entire game up to the point it restarted, playing through previous turns on fast-forward, OR, game restarts completely part-way through forcing a whole new game be replayed.

    134 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Game replays and starts a new match

    The game replayed itself then started match again with new hands. Also there was no priority neither for me or my opponent.

    128 votes

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    13 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Academic Dispute

    Cast Academic Dispute. It makes the creature have to block. Then it asks if you want to "use the ability." So I hit no, assuming it was asking about reach, because not a single other Learn card has asked me that question. Then it didn't let me Learn, and it also didn't prompt me about giving reach. So I assume, if I hit "yes" that it would either give reach and let me learn together as one option, or simply never have the option of giving reach.

    120 votes

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    Open  ·  5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  11. POST 12/15/21 Downtime mid game restart

    POST 12/15/21 Downtime mid game restart

    Game will restart and may look like it replays through game again rapidly "on fast forward" up to the point the game reset.

    107 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Deathtouch creatures destroys Indestructible creatures

    watch replay. Turn 8 of opponent, my skyclave sentinel was given indistructible with oblivion's hunger and blocked his deathtouch enabled expedition skulker, but it still died at the end of the turn. Not only did this bug cost me the game, but unfortunately also my 8th competitive trophy to unlock the ZNR mythic avatar.

    Unsure if avatar can be released to me via back end, but if not, requesting full reimbursement for the entry fee. will not accept game reset as draft queue ends in 12ish hours from now and I will not be able to play another game

    90 votes

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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Icehide Troll dies at end of turn to nothing

    hey, i just played my game 3 vs matti. i attacked with icehide troll, he blocked, i activated the ability to make it indestructible. Then used my fightspell to kill my opponents creature and passed the turn. End of turn my troll randomly died to nothing.
    Even opponent didnt see a reason for that.

    82 votes

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    In Progress  ·  1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Manamorphose automatically chooses color of mana instead of player

    I cast a manamorphose for double red, cast the second pay it with the 2 manas of the first manamorphose and automatically add other 2 red mana without the possibility to choose the color (I would add red and black)

    77 votes

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    3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Doomsday soft locks game

    1. I played Doomsday.
    2. Resolved Doomsday and chose 5 cards from my library and graveyard.
    3. Opened Temporary Zone Window, i executed Undo.
    4. Magic Online rolled back and couldn't progress the game.
    73 votes

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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Client Crash/Unresponsive in Duel Scene

    I was playing and Magic Online suddenly crashed and I pressed the buttons in an attempt to get back. It turns out that the game recorded what I pressed and still crashed. When I came back to the game, after reopening Magic Online, he understood that I "pressed" the buttons even with him frozen and that cost me the game.

    70 votes

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    5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Untap Up To N Lands Midgame Restart

    We are aware of an issue with effects that untap up to N lands, such as Frantic Search and Teferi, Hero of Dominaria. The team is investigating and we will update when a fix is ready.

    67 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  18. snapcaster and split cards

    Giving flashback to split-cards (such as fire/ice) using snapcaster mage doesn't work.

    1) Cast Snapcaster Mage target fire/ice
    2) Add appropriate mana to your mana pool
    3) Try to cast fire/ice
    4) Actual: Spell doesn't gain flash back and can't be cast
    5) Expected: Should be able to cast either half of the spell

    The game I experienced this in was: 242796314

    67 votes

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    7 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Investigator's journal causes fatal error/client crash

    I casted Investigator's journal and the message appeared

    65 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Raka Sanctuary

    Raka Santuary does not recognize when you control a blue permanent and a white permanent.

    65 votes

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    Open  ·  3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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