MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Client Crash/Unresponsive

    When there is either an error message, or the client is unresponsive, and you must force close the client.

    355 votes

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    6 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  2. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    353 votes

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    25 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  3. Replaying entire match Loop

    The game kept reseting and replaying the entire game up until the point of the bug.

    284 votes

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    19 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  4. Auto skip

    If I take more than five seconds to do an action in my main phase it will skip to the end of the turn.

    167 votes

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    29 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  5. Match results are incorrect

    My wins in the Sealed League are not accurately reflected in the client. My match one win is displaying as a loss (while my game wins do display). My match two record is very incorrect (match loss shown with a game record of 1-0-2 , which didn't happen).

    37 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  6. Game restarted and self-played

    3 pod in Commander Open Play

    I play Golos superfriends, against Sisay Legendary, against Meren. It started to get buggy mid-game when the Monarch was introduced (which messed up the card alignment).

    My board became insane with multiple walkers, enchantments, and creatures. There were about 60 permanents on my field including emblems, then I ultimate'd Sorin, Grim Nemesis, after Primeval's Glorious Rebirth, multiple instances of Ajani, the Greathearted proliferating as well as Nicol-Bolas, Dragon-God proliferating too using that same effect. Sorin's ulti would have created about 60 vampire tokens.

    The game then stalled, then restarted, and began to replay the…

    36 votes

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    Open  ·  3 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  7. planar die button will not roll planar die

    button for planar die does nothing
    the die works when using fractured power stone

    16 votes

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    Open  ·  0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  8. 14 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  9. MTGO memory leak

    PLEASE fix this. MTGO have some problem with memory leaking, me and a lot of players complain about this issue. We can't play more than 3 matches, because the game goes slower and slower, and we need to restart MTGO. This already makes me lose a lot of leagues, and have a lot of money loss. My computer is able to process a lot of heavy games very very well, but this keeps happening to MTGO. Send at least an answer if this is an issue that you are investigating. Thanks.

    9 votes

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    8 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  10. 9 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  11. Join a match bug

    When u try to join a match and fail, the join button disable and u cant join or create any other game.

    8 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  12. Toxrill + Dollhouse of Horrors Bug

    I brought back a Toxrill with Dollhouse of Horrors while opponent's creatures still had ***** counters on them and yet they didn't receive -1/-1 for each of them, nor did they when additional ***** counters were put on them; however, they did still trigger the creation of slug tokens when they died.

    7 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. autoskipped turns

    At first, I got sent into the last game I played, that game ended with a bug and replayed itself over and over. When that game finally concluded in a draw, ( everyone in it lost 1 vote for some bizarre reason) I got sent into the new game and it restarted itself for everyone (they told me in chat).

    The game then proceeded to auto skip everyone's turn until 1 player figured it stopped by setting a stop at one's main phase. At this point, we had skipped multiple turns and I was 2 turns behind when the dust…

    7 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  14. Color Challenge V - Waiting for the Server... forever

    Ever since the last update a couple of days ago, I can't do stage V of any of the color challenges (the ones I haven't done are red, green, and black). Instead, the screen says "Waiting for the server forever".

    6 votes

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    5 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  15. game reset

    I won game 1, lost game 2, game 3 my opponent was at 3 HP and had only 2 cards in hand. He cycled a Raugrin Triome and it COMPLETELY reset game 3 and we are currently starting over from the beginning... I have no idea how this happens. Attaching screenshot with match information. League #5802, Match #239096059, Game #759753156. Unsure if the game % reset on the game reset.

    6 votes

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    4 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. tabernacle at pendrell vale pay issue

    My opponent and I both were unable to pay for our tabernacle triggers and lost all of our creatures. We both tapped all of our lands to be able to pay, but then it would not let us use any of the mana to pay for our creatures.

    6 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  17. Old Version of Deck Submits When Re-Joining Premier Event

    If you drop from a Premier event, make changes to a deck, then re-join quickly with the same deck, your changes may not be saved.

    Workaround: Change the name of the deck prior to re-joining event

    6 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  18. No Friends List

    My Friends list is gone along with my daily challenges. This is also happening with many other friends of mine.

    5 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. During game two of the match the game restarted & wouldn't load again until i conceded

    the game restarted game two on turn four. Then it replayed the whole game up to restart as if we where spectating, then restarted again and me and opp could message each other but we couldn't play spells and game forced discard every turn like F6, restarted again and i conceded to go to game three & hopefully end glitch. game one and three worked as normal.

    5 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  20. Yuriko, the Tiger's Shadow's trigger revealed Commit//Memory and my opponent took no damage.

    Should have taken 10 damage (which would have been lethal) but instead my opponent took nothing. It seems to be a bug, if you look at our chat log even my opponent agreed.

    My MTGO username is Dwayenbank

    5 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
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