MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Trade

    The client does not let me trade at all. Everytime I try to trade, nothing happens. Why?

    11 votes

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    Needs More Info  ·  1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Unable to Trade

    I currently am unable to trade with bots or buddies. I have uninstalled and reinstalled the game, but that didn't fix the issue. How do I fix this so I can trade again?

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. i cant buy ticket with paypal

    i cant buy with paypal , the game open a window but i cant login , the page becomes crazy

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. tickets not available

    Hey i'm not sure what's up, I attempted to buy tickets, got an error, and now tickets aren't showing up in the store at all?

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. MTGO code from summer super drop not working

    So i just bought the secret lair summer super drop, the MTGA code redemption worked but the MTGO redemption states the promotion is currently unavailable. Is this expected or is this an error?

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Welcome bundle disapeared from the store ( the pack with 2500 gems and 5 pack)

    I wanted to procedd to my first buy in the game, but the welcome pack is no longer in the store.

    I'm trying to get support for this , and wrote to the support. ID : #1938556.
    The answer is not related to my question : This is the answer : "Support Agent
    3 hours ago
    Hello,

    Thank you for playing MTG Arena! At this time we are not granting any wildcards, boosters, gold or cards on individual accounts."
    And the case was put on "solved", so i cannot reply or continue there my request. I was directed here, so…

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. 2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. My account is restricted: no trading

    i upgrade the account and buy some tickets and was restricted

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. I can't proceed with purchase details

    My state option doesn't show. That way I can't confirm the account upgrade kit purchase.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. 2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cant trade

    I have an old account that i just reactivated after a LONG number of years. I can't trade with anyone. I made a new account, for my kid, and neither can he. If i can't buy cards I'm uninstalling this game.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Extra Life Secret lair code giving incorrect rewards

    After entering the code I got for the Extra life secret lair 2020.
    I received 1 player point instead of the card.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Store - infinite "Waiting on Server"

    Every time I try to enter the MTG Arena store as of 16 November, 2020, I get a constant black screen with the spinning "Waiting on Server." The only option is to force close the game at this point.

    I hope this is corrected soon, or a solution found, as it is a game breaking bug. I cannot see or access new store products.

    I am using a PC with Windows 10. I have not had issues prior to this.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Store isn't loading.

    Store isn't loading.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. Not able to buy

    Not able to buy anything thru your store. Tried buying event tickets and booster packs via Paypal but it wont go thru. There is plenty of money in my Paypal account this is my Order Number: O0LXMW9G second time to tried to buy in 2 days and it never goes thru please help!

    Also when i click on the contact us link from the Paypal verify page https://payments.onlinegaming.wizards.com/PayPal/?token=EC-2FM7919017366282M&PayerID=V8EKKZG8MCSGY it goes to a 404 page https://company.wizards.com/contact-us

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. Deck Loss

    I accidentaly trade some nature claim for all my deck and now i can' t take it back, can you help me?

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. why i always play second? or reali in mean in 10 games i play firs one or 2 times why the f..k

    it make me angry and i think this game is joke on me.... why the f**k why always sekond playing why ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Redeem code Activation doesn't work from mobile

    If you try to redeem a code from a mobile device browser (ex. ios 14.7.1 iphone 11 ) the site registers it as already used and kicks you out of your profile.
    (ps. Worked on pc)

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. Can't submit billing adrees

    I try to put my address but the confirm option never highlight no matter what

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. State

    My state option doesn't show. That way I can't confirm the account upgrade kit purchase.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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