MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped

    When a player is disconnected during gameplay, and often leads to being dropped from their event.

    2,389 votes

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    159 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  2. Lag/Missed Action

    When lag causes a misclick or skipped action. The user isn't disconnected from the client though.

    2,307 votes

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    129 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  3. Player Courtesy/Unspecified issue

    For when there is client confusion or an issue that can not be reproduced or attributed elsewhere.

    1,791 votes

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    77 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. 1,635 votes

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    38 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  5. Lag/Timeout/Missed Pick while Drafting

    While drafting, lag causes a user to miss a pick or timeout from the draft.

    1,296 votes

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    120 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. Disconnection/Dropped Game Loss

    I was going to win game3, no doubt, and the game suddenly crashed. I wasn't able to rejoin in time, and lost th egame. There is no reason for the game to crash like that, since I'm always playing and that never happend.

    42 votes

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    12 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard.

    815 votes

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    75 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. 745 votes

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    51 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. Post AFR Mid Game Restart

    I was playing AFR sealed league, R2. Score was 1-1 and we started 3rd game when we both had like 9-10 min on timer. During 3rd game i got hard lagging what results in losing by timer.

    512 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. mid game restart

    mid game it restarted, after the restart the game is just skipping through turns going immediately to discard

    448 votes

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    3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  11. UX/UI Issue

    When the User Experience or User Interface is involved in an issue. Generally not a technical bug, but where the client could be improved to help reduce confusion.

    411 votes

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    13 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  12. Client Crash/Unresponsive

    When there is either an error message, or the client is unresponsive, and you must force close the client.

    394 votes

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    6 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    365 votes

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    25 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  14. 336 votes

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    25 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. Expressive Iteration causes Game Restart

    I was playing when he played a card of Strixhaven (Expressive Iteration). Game broke. I saw all the game again since t1, like when you review a past game on Game Historial. Then the game restarted

    302 votes

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    13 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  16. Sideboard Transitioning Issues

    For when an issue occurs when going to or from sideboarding back to the duel scene.

    301 votes

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    17 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Replaying entire match Loop

    The game kept reseting and replaying the entire game up until the point of the bug.

    287 votes

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    20 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  18. Curse of Leeches does not attatch when tranformed

    1. It is night and Leeching Lurker is on the battlefield
    2. Cast 2 spells on your turn so it becomes day next turn(search party captain and curse of leeches)
    3. Neither player has hexproof/shroud etc.
    4. Actual: Upon Leeching Lurker's transformation it goes to the graveyard
    5. Expected: I am given the choice to attach Curse of Leeches to target player, and the enchantment remains in play.
    282 votes

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    13 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  19. post May patch mid game restart

    At the beginning of game two after i played my first land Shelldock Isle and was resolving the Hideaway trigger the game startet again. My Opponent and i both got a new hand of seven cards.
    Each turn after that the client went directly to the cleanup step and made us discard a card due to maximum hand size.

    243 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  20. MTGO Crashing on using Wedding Announcement

    Cast Wedding announcement in MTGO sealed and mtgo immediately crashed. It crashed 2 more times on reopening. The weird thing is it clearly crashed my opponents client as well, because they ended up timing out and gave me the win.

    Spoke to some other players and it happened to another player with wedding announcement as well. Note I successfully used the card before so I'm not sure exactly what caused it, but it was played turn 3 this time.

    236 votes

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    8 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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