MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Make Your Mark doesn't work

    I tried casting make your mark on my illustrious historian, but it somehow targeted my opponents soothsayer adept instead

    1 vote

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  2. Dailies bug mastery rewards

    Ive been getting the bug where all of the quests disappear after the dailies are finished since the update. But I just leveled up on the mastery. I received the booster pack for hitting level 6 but did not have any sort of notification of receiving the mythic card for the pass completion part of it.

    1 vote

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  3. Primal Forcemage and Saproling does not work

    I encountered an issue with Primal Forcemage, where the card would not trigger if I created a Saproling on my opponent's turn.

    I had this happen twice throughout the match where after creating a Saproling with Primal Forcemage on the battlefield, MTGO failed to create a trigger for a creature entering the battlefield

    1 vote

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  4. Hakka Whispering Raven doesn't work

    Hakka, Whisping Raven currently doesn't properly trigger Barrin, Tolarian Archmage. I returned Hakka to hand multiple times using its own ability, but it never triggered Barrin's card drawing ability.

    Accordingly, I am requesting reimbursement for this league. I have this one recorded, so let me know if you'd like that.

    1 vote

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  5. 1 vote

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    2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Elder Dragon Bundle

    I purchased the Elder Dragon bundle today but it does not show up in my collection of cards.

    1 vote

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Can't remove stop in Opponent's Beginning of Combat

    I tried to remove the stop in Opp's Beginning of Combat both via the Settings and via the in-duel stop bar. MTGO indicates there is no stop (the arrow on the stop bar is hollow) but always stops there regardless.

    1 vote

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  8. The mutate machanic isn't working right

    I had snapdax, apex of the hunt mutated on immortal Phoenix, according to mtg judges when that creature dies both cards should be returned to my hand yet i only git the top card returned, therefore mtgo isn't working right

    1 vote

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  9. Can't submit sealed strixhaven deck for 2nd and 3rd round

    I can't use my deck in the 2nd/3rd round of a sealed Strixhaven Deck, because of "issues with my collection". Below the deck I am trying to play with.

    1 vote

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  10. Shaile Dean of Radiance, Callous Bloodmage no counter

    Shaile, Dean of Radiance on the field, attacks, then triggers its ability in post-combat phase. Then I cast Callous Bloodmage, it enters the field, no triggers from Shaile's ability. I selected to create a token from Bloodmage's ability, the token enters the battlefield, no counter on it as well.

    1 vote

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  11. Legacy: Sneak Attack Does Not Cost Appropriate Amount to Activate

    I was playing against Sneak Attack, when my opponent had only one Volcanic Island and an empty mana pool. They paid one red mana to activate Sneak attack, and put in Emrakul, and then had no more red sources and activated it again (no Simian Spirit Guide) without paying mana, and put in a Griselbrand. I ended up winning game 3, so it was inconsequential, but it is a problematic bug nonetheless.

    1 vote

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  12. 1 vote

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  13. every player lagging 10-20 seconds each action

    Playing commander, each player is complaining about how there is serious wait time after every action, making games unplayably slow. One player said its been happening for over 10 hours. (right now its 7:11 am pst 4/16/21)

    1 vote

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  14. 4/15/2021 to current LAG so bad everyone leaves the games

    Starting on 4/15/21 and still continuing the lag is so bad no one completes the games.

    seems like something is really wrong with the client or server

    1 vote

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  15. mision

    problema con el interfaz del inicio no salen las misiones diarias

    1 vote

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  16. Strixhaven cards missing

    Using: PC on 04/15/2021
    Steps:
    1. Selected "Store" on top bar
    2. Selected "Packs" on the bottom bar
    3. Selected Strixhaven "1 Pack" (for 1000 gold) 3 or 4 times
    4. Selected "Packs" on top bar
    5. While opening each pack, saw "Day of Judgment" and "Tendrils of Agony" cards (among others).
    6. Selected "Decks" on the top bar
    7. Double-clicked on deck "DeckStrixLALD" to edit it

    Actual: The "Day of Judgment" and "Tendrils of Agony" cards did not appear in the collection either by scrolling or using the search box.
    Expected: I believe they should show up…

    1 vote

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  17. MTGO glitch

    Hello. Long time player here. I love the game. Check out this glitch on MTGO. I created a highlight on my twitch for your review. I hope this helps. Keep up the great work on my favorite game! Glitches happen and I understand.

    https://www.twitch.tv/videos/988981648

    1 vote

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  18. 1 vote

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  19. Grinning Ignus doesn't work

    I lost a game and match b/c my Grinning Ignus was not able to activate when named with Pithing Needle, despite the Ignus ability being a mana ability, which is excluded from the effect of Pithing Needle

    1 vote

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  20. GeekyJackson is a cheater

    GeekyJackson is a cheater
    has a lavinia that does not make the opponent play spell.

    1 vote

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