MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Yennett, Cryptic Sovereign doesn't draw a card when choosing not to cast an odd CMC card

    When attacking with Yennet, I don't get to draw a card when I choose not to cast a card with an odd CMC.

    1) Attack with Yennett
    2) Reveal Mystical Tutor
    3) Choose not to cast it
    4) ACTUAL: Card stays on top
    5) EXPECTED: Card is drawn

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  2. Combustible Gearhulk and Split Cards

    When resolving the Enter the Battlefield Trigger of "Combutible Gearhulk", if your opponent chooses to mill 3 cards and take damage equal to their total converted mana cost, if any "Split" cards are milled (for example "Rough / Tumble") it will consider these cards to have a converted mana cost of zero.

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  3. Combustible Gearhulk and Split Cards

    When resolving the Enter the Battlefield Trigger of "Combutible Gearhulk", if your opponent chooses to mill 3 cards and take damage equal to their total converted mana cost, if any "Split" cards are milled (for example "Rough / Tumble") it will consider these cards to have a converted mana cost of zero.

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  4. Merfolk Trickstar and Serra Ascendant

    I thought Merfolk Trickstar would be able to make abilities of Serra Ascendant lose and become it 1/1, but it was 6/6.

    1 vote

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  5. My Payment is not beeing accepted

    My payment is not beeing accepted in the game store. It say that I want to bug repport

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. play points not appearing in my collection

    after 2 wins in new to MTGO modern gauntlet league, i have not riceived my 5 play points

    1 vote

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. Ice Cave + K'rrik, Son of Yawgmoth

    1. Control Ice Cave
    2. Opponent casts K'rrik, Son of Yawgmoth
    3. Client crashes; Dialog to pay Ice Cave cost shows no mana cost
    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  8. chromatic orrery / colorless mana / riku

    i have riku and chromatic orrery in play. i have colorless mana in my pool (can be spent as though it's any color because of orrery.)
    i CANNOT use the colorless mana to copy spells or create tokens with riku's triggers. bugged.

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  9. Crusader of Odric

    My opp copied my crusader of odric. It should get power and defense of the amount of their creatures, but it took the amount of my creatures.

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  10. card banned during game

    I was 2 or 3 matches into a pioneer league and my deck was banned. Where my tickets reimbursed for the uncompleted league? I have received no information regarding the status of my ability to continue playing a league (without banned cards) or any information regarding reimbursement of tickets due to now not being able to complete the league.

    1 vote

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  11. Swamps require casting cost

    When I went into the match the only cards in my deck were swamps and some of them were labeled blue or multi coloured. When I tried to play the swamps the game asked me to pay a casting cost. This obviously lead to me losing the match.

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  12. Topple the Statue targeting equipment not working

    in the 3 match of the 3th round in the double masters sealed game im playing, I targeted a darksteel axe with Topple the statue and it just got tapped not destroyed (card Says tap target permanent. If its and artyfact destroy it.) i ended up loosing the round because of it.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. Soulherder auto-picks target

    During the end phase Soulherder triggered and put the ability on the stack choosing the only legal target (Phantasmal Image) without asking first if I'd like to use the ability or not

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  14. Cathartic Reunion discards unselected cards

    I was selecting cards with cathartic reunion and it discarded cards I didn't select :(

    1 vote

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  15. Executioner's Capsule

    I had an issue in one of my draft games, where an opponent played an executioner's capsule, then activated it, targeting my Master Transmuter. I was planning on activating Master Transmuter in response, in order to remove the target for executioner's capsule. However, the game instantly jumped ahead to after resolution, without passing priority back and giving me a chance to respond to the effect. This directly resulted in a game loss for me because of this issue.

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  16. Fume Spitter trigger problem

    1. Atacked with a Loyal Cathar enchanted with a Hyena Umbra and a Lagona-Band Trailblazer also enchanted with a Hyena Umbra.

    2. The opponent blocked with a Fume Spitter and a Llanowar Visionary

    3. Actual: The damage of my loyal cathar resolved first, before Lagoona, triggering the Fume Spitter hability before Lagona's damage resolves.

    4. Expected: both Cathar and Lagona damage should resolve at the same time killing both creatures and triggering Fume Spitter hability after the damage step resolves.

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  17. Walking Ballista Playable in Pioneer

    lost to walking ballista in pioneer after ban....qued this deck to play vs new decks

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  18. 1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. Ricochet Trap cannot target Spells

    Couldn't target any blue spell with Ricochet trap.

    1 vote

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  20. Cards disappeared from collection

    I wanted to trade some Shark Typhoons I have in a trade binder but they can't be seen during the trade and it looks like I don't have them in the collection (but they're in a trade binder!!). I had 4 of them, I tried putting 1 back from the binder on the top side of the screen and it vanished. What happened?

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
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