MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Psychic Intrusion

    1. When Psychic Intrusion was cast in a game of 4-player EDH the target player's hand remained permanently revealed and actively updated for the remainder of the match.

    2. Cast Psychic Intrusion targetting another player. After exiling a card, target player's hand remained revealed and continued to update for the remainder of the match.

    3. Card was exiled properly, but hand remained revealed.

    4. Revealed cards should have been displayed under the Revealed Cards tab, but should not continue to be updated throughout the rest of the game.

    1 vote

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  2. quintoros, field researcher creates too many tokens

    When Quintoros, Field Researcher triggered off the opponent's graveyard it made a 3/2 spirit for each of the cards, instead of just one. So there were about 8 instead of one. The card played to trigger it was primal command

    1 vote

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  3. League round crashed after casting STX card

    Played modern league #5802 (my screen name is slodarzh)

    Opponent's name Badfragg95, Match # 239165664 Game # 760025384

    In g1 I casted Expressive Iteration and pressed ctrlZ as realized that i put wrong card on bottom, to try to cancel (and see if it's possible to do so). Which, as I think, might caused pretty wild crash.

    After me trying to ctrlZ game restarted and rewinded on high speed all previous turns for me and my opponent as If we were watching replay. When it reached moment of me casting that card, it restarted AGAIN, but this time it rolled…

    1 vote

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  4. I can not put my Sign In Blood card in a standard deck. Can't find any resources that say I can't.

    I click on a standard deck. My Sign In Blood cards do not show up. I hit historic and they appear and I can put them in my deck.

    1 vote

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  5. Toolcraft Exemplar Unable to Crew Vehicles at Beginning of Combat

    Toolcraft Exemplar is currently unable to crew vehicles at power 3 at the beginning of combat once its boost ability applies.

    1. At the beginning of combat, if you control an artifact, Toolcraft Exemplar gets +2/+1 until end of turn.
    2. After ability resolves, try to crew Heart of Kiran, which has crew of 3.
    3. Actual: at that point it is unable to crew until end of combat.
    4. Expected: It can use its current power 3 to crew at the beginning of combat.

    This goes against long-standing paper tournament rules and practices and causes many unnecessary losses and great frustration. Please fix!

    1 vote

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  6. bag of holding

    having bag of holding in my discard deck causes games to reset or crash. having it in sideboard has no effect on gameplay. sideboarding in after game 1 causes crashing. does not seem to occur under the same circumstances each time, such as drawing it, discarding it or using it's abilities. sometimes the game crashes without drawing bag of holding or seeing the card at all.

    1 vote

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  7. long time to log in

    after an update on mtgo, there is a long time , hours, to log in, it says there are connection problems, but instead the connection is there and it goes fast for the rest. I have already tried to reinstall

    1 vote

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  8. Token wording wrong

    Hello Wizards.
    Just finished my Time Spiral Remastered Draft where I find a bug concerning a Token.
    I played the card Riftmarked Knight. When it comes into play after I suspended it, it creates a black knight. However the token display the keyword "Vigilance" while it has flanking instead.
    Token did flank and engage while attacking, however it disturbs me and my opponent for two turns (while not knowing if it has vigilance or not).
    Hope you'll be able to fix that easily.

    Thanks!

    1 vote

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  9. Cannot send direct challenge to my friend

    I sent a direct challenge to my friend who was online. The challenge didn't register, no waiting for acceptance icon, just nothing.

    But report attached.

    1 vote

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  10. 1 vote

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  11. Rowan Doesn't Work

    Whenever i click in my Rowan its message apear and close my MTGO, and is hard to play this way.

    1 vote

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  12. Galazeth Prismari doesn't work

    Cast Galazeth Prismari, try to tap a treasure during a lag spike

    1 vote

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  13. Koma, Cosmos Serpent doesn't work

    I had koma, cosmos serpent in play and had enough hydras to tap my opponent out at his upkeep prior to drawing. The ability was not accessible as if koma was a vanilla creature. My opponent topdecked a lethal burn spell to win game 3 of the match

    1 vote

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  14. 1 vote

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  15. Make Your Mark doesn't work

    I tried casting make your mark on my illustrious historian, but it somehow targeted my opponents soothsayer adept instead

    1 vote

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  16. Dailies bug mastery rewards

    Ive been getting the bug where all of the quests disappear after the dailies are finished since the update. But I just leveled up on the mastery. I received the booster pack for hitting level 6 but did not have any sort of notification of receiving the mythic card for the pass completion part of it.

    1 vote

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  17. Primal Forcemage and Saproling does not work

    I encountered an issue with Primal Forcemage, where the card would not trigger if I created a Saproling on my opponent's turn.

    I had this happen twice throughout the match where after creating a Saproling with Primal Forcemage on the battlefield, MTGO failed to create a trigger for a creature entering the battlefield

    1 vote

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  18. Hakka Whispering Raven doesn't work

    Hakka, Whisping Raven currently doesn't properly trigger Barrin, Tolarian Archmage. I returned Hakka to hand multiple times using its own ability, but it never triggered Barrin's card drawing ability.

    Accordingly, I am requesting reimbursement for this league. I have this one recorded, so let me know if you'd like that.

    1 vote

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  19. 1 vote

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  20. Elder Dragon Bundle

    I purchased the Elder Dragon bundle today but it does not show up in my collection of cards.

    1 vote

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