MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Can't read questions on email address change section.

    I can't read what information your looking for to change my email address. Anybody know what needs to be in the three boxes?

    1 vote

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  2. In a Sealed Scheduled Event, any cards hidden in deckbuilding don't appear when a saved deck is imported from Collection for that event

    Was playing a PTQ and submitted a UG kicker deck for deckbuild g1. During deckbuildling I hid Relic Axe/Kitesail but noted that both were good in a RW build that I saved and Exported to Collection. I am currently in Round 3 of this tournament and have noted that these cards are literally invisible during deckbuilding. The same goes for any other cards that I hid, which were Strength of Solidarity/Adventure Awaits. I have tried to rectify this issue by relogging, "Reset All Filters", and manually checking the "Hidden" tab in the top right but I cannot find the cards;…

    1 vote

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  3. MTGO LIFE BUG

    Hello, in match three at the end when I used Abrupt Decay instant magic on the Roiling Vortex enchantment MTGO informed me that I lost the race if I still had 6 life. I would like you to look and give a solution to the problem that I am affected by. The replay of EVENT # 235241209 - Player Marreco VS OiGachi1

    1 vote

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  4. Rakshasa Debaser Encore cannot be cancelled

    Kowakum#18022
    Friday ‪04:28 am‬

    Hello! During a game in one of my Commander Legends drafts, I tried to encore Rakshasa Debaser while all 3 of my opponents were in the game. However, while I was in the process of paying costs and tapping my mana sources, an opponent conceded. This made me reconsider encoring Rakshasa Debaser, and I tried to cancel paying for costs to go for a different play, but found that I couldn't - neither Cancel in the "pay 3" menu or Undo in the right-click menu did anything, I could neither cancel activating Encore entirely or tapping…

    1 vote

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Profane Transfusion not changing life totals

    When I cast Profane Transfusion the life totals are not changing. The other cards in play are Erebos, God of the Dead, Font of Agonies, Jet Medallion, Retreat to Hagra, Il Gotten Inheritance, and Sol Ring.

    1 vote

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  6. Aethertow can't be cast for Conspire cost

    Opponent attacks and I set blocks in place. My desired play is to cast 'Aethertow' with conspire, but the MTGO would not let me make the play. It let me cast the spell without the conspire cost, but would not let me cast with conspire despite my having the prerequisite creatures to tap. Ended up losing the game, please credit.

    1 vote

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  7. Vengeful Rebirth

    Cast Vengeful Rebirth for win in Game 1, dealing lethal to my opponent with it, and MTGO crashes. I am unable to join for many minutes and when I rejoin I don't have enough time to play my opponent.

    1 vote

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  8. Spirit of the Labyrinth does not work

    I have Spirit of the Labyrinth in play, which is preventing my opponent from drawing additional cards, so it should not be possible for him to dredge instead, since dreadging should. i think this is a bug

    1 vote

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  9. Goblin Lackey Can't play other goblins

    Had an issue where I was unable to put a goblin in play after Lackey triggered.

    1 vote

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  10. hunted lammasu

    hunted lammasu makes a 4/4 ARTIFACT horror creature token instead of a 4/4 horror creature token.

    cast hunted lammasu
    it creates a 4/4 ARTIFACT horror creature token

    it should NOT be an ARTIFACT horror creature token.
    it should be a horror creature token

    1 vote

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  11. Clicking leyline went to game instead of putting it into play

    At the beginning of the game, I clicked a leyline in my hand but it decided I clicked ok.

    1 vote

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  12. Commander Legends Draft League Games Not Being Counted

    Since my last Commander Legends draft, my games are not being counted for league progress. I've played at least 2 games with this deck, invested a lot of time for these games, and the progress is not being counted. It is hard to show when my draft happened, but I would hope that's visible from the back end. Attached are screenshots of my Game History showing the games played on 12/4 and my League Progress (no games showing).

    1 vote

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  13. tribe scount and Turntimber Symbiosis

    When you activate Sakura-Tribe Scout ability:
    put a land card from your hand onto the battlefield.
    If Turntimber Symbiosis is in your hand which the backside of it is a land. It will not let you put that card into play.

    1 vote

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  14. Qualifier Points Disappeared

    Last week my QPs for season 3 disappeared but since i didn't need them i just waited a while and sure enough a few days after they showed up again in my collection. However, yesterday they disappeared again and even though i played a league and got 1 QP prize, both the old QPs and the newly acquired one don't show in my collection and i might need them for tomorrow.

    1 vote

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  15. Chandra, Pyromaster's Ultimate - Bug

    Hello!

    This Chandra's -7 ability ate the card I tried to cast. Steps:

    1. Get Chandra with enough loyalty counters.
    2. Use the -7.
    3. View the cards.
    4. Select the card you want to cast for free and cast three times.
    5. Actual: The cards all get exiled, and no spell effects happen.
    6. Expected: The card gets put into "Exile Zone (Can be cast)", and can then be cast.

    Weird, but I guess it doesn't actually come up that often?
    Thanks,
    -- Ronald L

    1 vote

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  16. Card in Chaos Masters draft restarts game and doesn’t allow me to play

    Opponent cast an 8 mana creature (4G and 4U were used), game restarts and I’m not allowed to play anything while he takes his turns as usual. Need to concede in order to play.

    1 vote

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  17. crashed after sideboard and i received the we apoligize message... Dec, 02 - 2020.

    1.Hello!
    2.Since commander legend´s i am trying and testing (day by day) if a permanent bug i am sufferring has been fixed.
    3.First. I did the clean installation (https://mtgo-support.wizards.com/hc/en-us/articles/360037665192-How-do-I-reinstall-or-perform-a-clean-installation-of-MTGO-)
    3.Today´s test, after clean installation: failure. I received the : we apoligize... message. I always play round 1, but when comes the sideboard submission or at the beginning of the second round i receive the we apoligize message (attached to this request).
    4.Please, i request reimbursemnt of the queue and more important a solution to this problem. I play mtgo since 2014. I had never experienced something like this.…

    1 vote

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  18. Path of ancestry not working as it should with Prismatic piper

    Path of ancestry is not working properly with you commander include a Prismatic piper. in my case I use a commander Armix that is a black creature. the prismatic piper is set to be blue so his identity should be blue. when taping Patch of ancestry for mana this give me only black mana without let me choose for either black or blue.

    1 vote

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  19. Renowned Consul's Lieutenant triggerede but didn't apply the +1/+1 bonus to other creatures. Perhaps because of Spirit Mantle.

    I attacked with a renowned Consul's Lieutenant and its attack-trigger went on the stack. The bonus did however not apply to the other creatures as it should. I have attached a screen shot, where the game log shows that the trigger happened, but you can also see the to other creatures staying 2/1, eventhough they both should have become 3/2.

    1 vote

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  20. 1 vote

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