MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Unable to join queue

    Keep getting the "unable to join queue due to current match pending" message in a commander legends draft. It's been happening for an hour now

    220 votes

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    55 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  2. game restarted and made us discard tell i was out of cards and lost.

    we was in game 3 when in middle of game it froze and restarted us both gave us 8 cards and told us to discard tell we decked our self now i'm starting a league as 0-1.
    league# 5392
    Game# 743970254
    Match# 235151301

    Game 3

    204 votes

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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 11/18 Update or Install Error

    11/18 Update or Install Error after Downtime

    199 votes

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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Auto skip

    If I take more than five seconds to do an action in my main phase it will skip to the end of the turn.

    172 votes

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    29 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  5. POST 2/9/22 Downtime mid game restart

    Game restarts mid-match and replays entire game up to the point it restarted, playing through previous turns on fast-forward, OR, game restarts completely part-way through forcing a whole new game be replayed.

    129 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Game replays and starts a new match

    The game replayed itself then started match again with new hands. Also there was no priority neither for me or my opponent.

    128 votes

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    13 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  7. cards don't work

    On MTGO online, there are cards that are not working in standard. Narset's Reversal, Lutri the Spellchaser, and Expansion. I play an instant or sorcery but it's not letting me copy the spell. It only let's me copy if an ability triggers first then i can add it to the stack. But it should let me copy it right after I cast the spell. Please fix these issues as these cards are worth playing in tournament. I've tested it time and time again. Please respond back when you have time.

    125 votes

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    6 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Academic Dispute

    Cast Academic Dispute. It makes the creature have to block. Then it asks if you want to "use the ability." So I hit no, assuming it was asking about reach, because not a single other Learn card has asked me that question. Then it didn't let me Learn, and it also didn't prompt me about giving reach. So I assume, if I hit "yes" that it would either give reach and let me learn together as one option, or simply never have the option of giving reach.

    120 votes

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    Open  ·  5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Faerie Miscreant Drawing Card without a second miscreant on field

    When I played a faerie miscreant it's trigger activated and I drew a card even with it being the only card named Faerie Miscreant on the field.

    115 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  10. First Response not triggereing

    First Response, the reprint in Commander Legends was not triggering. I was playing Liesa as my commander. I lost life each of my turns after casting First Response without it triggering once during my or any other upkeeps.

    111 votes

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    Open  ·  6 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Unable to Sideboard in multiple Limited Games.

    I've had multiple Cube Events where the Sideboarding into Game 2 is just skipped altogether. Game 1 ends, and immediately before any action is taken, both players are thrown into Game 2.

    108 votes

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    Open  ·  21 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  12. POST 12/15/21 Downtime mid game restart

    POST 12/15/21 Downtime mid game restart

    Game will restart and may look like it replays through game again rapidly "on fast forward" up to the point the game reset.

    106 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Distant Memories

    When my opponent cast distant memories on me it gave me no option whether to put the card in their hand forcing me to concede to end the game without fully conceding the match.

    99 votes

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    Open  ·  4 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Deathtouch creatures destroys Indestructible creatures

    watch replay. Turn 8 of opponent, my skyclave sentinel was given indistructible with oblivion's hunger and blocked his deathtouch enabled expedition skulker, but it still died at the end of the turn. Not only did this bug cost me the game, but unfortunately also my 8th competitive trophy to unlock the ZNR mythic avatar.

    Unsure if avatar can be released to me via back end, but if not, requesting full reimbursement for the entry fee. will not accept game reset as draft queue ends in 12ish hours from now and I will not be able to play another game

    90 votes

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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  15. Adeline resplendant Cathar doesn't let you choose if you want to attack a planeswalker or the player with the token she creates

    Adeline resplendant Cathar doesn't let you choose if you want to attack a planeswalker or the player with the token she creates

    1) Attack with any creature while Adeline is on the board.
    2) Adeline triggers but there is no prompt like you would expect on her text.
    3) The token is created, attacking the opposing player whether or not you attacked a planeswalker or would like it to be attacking a planeswalker.

    87 votes

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    5 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Icehide Troll dies at end of turn to nothing

    hey, i just played my game 3 vs matti. i attacked with icehide troll, he blocked, i activated the ability to make it indestructible. Then used my fightspell to kill my opponents creature and passed the turn. End of turn my troll randomly died to nothing.
    Even opponent didnt see a reason for that.

    82 votes

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    In Progress  ·  1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Commander Legends game replays itself and restarts

    About 1 hour into my first commander legends draft game and after confiscate is played on Merchant Raiders, the game restarts and replays itself very quickly until completion, then restarts again. No game actions can be taken and chat does not work. After two full replays, the game fully restarts to a new random game, but my opponents have already left.

    Update: after waiting for another 7-8 minutes or so, the game declared itself a draw and we were not given the chance to award votes. The match summary displays us each as having -1 votes

    82 votes

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    9 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Manamorphose automatically chooses color of mana instead of player

    I cast a manamorphose for double red, cast the second pay it with the 2 manas of the first manamorphose and automatically add other 2 red mana without the possibility to choose the color (I would add red and black)

    75 votes

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    3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Critical error on startup

    Steps Performed:
    - Client restart
    - Clean uninstall reinstall

    First clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client

    Error message received:
    Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.

    75 votes

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    12 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  20. greater gargadon can't cast

    when greater gargadon is suspended,gargadon can reduce time counter by sacrifice.And normally,time counter get 0,gargadon can cast.
    but actually,gargadon can't cast.The window for cast don't appeared.I think its bug.

    73 votes

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    7 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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