MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Game stuck on the loading screen

    just spinning. forever. I tried a fresh installation. I tried with a VPN connected to NY and that worked.

    39 votes
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Diabolic Servitude Bug

    Diabolic Servitude did not return to my hand and exile the creature returned to the battlefield with Diabolic Servitude when the creature died. The creature was a Myr Battlesphere in this instance.

    37 votes
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    Open  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  3. Extreme lag when Casualties of War is in deck

    I face the same bug in standard leagues: if my opponent has casualties of war in their deck, the game becomes incredibly laggy for both players to the point where it's not really playable.

    30 votes
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    Open  ·  6 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  4. Ceta Sanctuary does not recognize second state

    Ceta Sanctuary does not recognize second state

    25 votes
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    Open  ·  1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  5. Massacre Wurm death triggers do not cause loss of life.


    1. Massacre Wurm death triggers do not cause loss of life.

    2. Opponent(s) loss of 2 life trigger(s) are put on the stack appropriately.

    3. ACTUAL: Trigger(s) resolve without opponent(s) losing any life.

    4. EXPECTED: Trigger(s) resolve with opponent(s) losing 2 life per trigger.

    22 votes
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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Game crashing after connecting

    So when I start MTGO, I get the normal "computer is communicating with server" then after it presumably connects, it immediately crashes after yesterday's update. The start-up sound is not heard. This is both and after I uninstalled then reinstalled MTGO.

    20 votes
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    3 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Shifty Doppelganger Bug

    I was playing the Cultic Cube and played an Eldrazi off of Shifty Doppelganger leaving them at 11 life. EoT the Eldrazi went away but Shifty Doppelganger did not return to the battlefield. Instead I got a face down card next to my lands that did nothing and Shifty Doppelganger was still showing in exile.

    Next turn they tapped out of mana and creatures but I could not play my 12/12 in hand with Shifty Doppelgangers to finish the game and subsequently lost the match. Kind of frustrating when you have to pay to enter and can win play points…

    20 votes
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    Open  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  8. Regular crashing

    MTG Arena regularly crashes but unable to obtain any details from the log on next sign in. Crash occurs at least once per match, most times when attempting to access the store and every time attempting to access the mastery tree. Further if the crash occurs mid-match I can restart the software and rejoin the match but at the end of match the game stalls at the victory/defeat screen which is only resolved by ALT+F4 and restart.

    19 votes
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  9. 19 votes
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    Open  ·  1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  10. 18 votes
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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  11. 16 votes
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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  12. If you control Kalitas, Traitor of Ghet, you get a Zombie token when a creature you control owned by an opponent dies

    When I cast Crux of Fate to kill all creatures Kalitas exiled the Birds of Paradise I owned that they controlled, when Kalitas specifies it only triggers on creatures of my controlling dying. The Zombie Token resulting from this trigger was then able to attack and kill a planeswalker next turn when that zombie shouldn't have been in play

    16 votes
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    Open  ·  2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  13. The game skipped my turn.

    The game just skipped the rest of my turn after it drew my card. I didn't auto yield through it or click through it. I lost that match.

    15 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  14. Game crashed I restart and info not there

    I started up the client fresh to play round 2 of the vintage cube and the game client crashed with no input but my clock was ticking down and the button in the client window to pass priority was lit up but unclickable. I restarted the client and the revealed cards and the settings are gone. My clock also shows that I wasn't losing time do to the error.

    15 votes
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    Open  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. planar die button will not roll planar die

    button for planar die does nothing
    the die works when using fractured power stone

    15 votes
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    Open  ·  0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. 14 votes
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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. Unable to cast Lutri as Companion

    Simply unable to cast my companion, the card itself isn't showing up and when I click the companion space that my mouse is hovered over in the pic, nothing shows up anywhere.

    13 votes
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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cruel Reality doesn't cause cursed player to lose 5 life

    Summary of the problem:

    Cruel Reality is expected to have cursed opponent to lose 5 life if they can't sacrifice a planeswalker or creature during their upkeep.

    A list of steps that led to the problem:

    Used Academy Rector's dies ability to put Cruel Reality into play. Waited until upkeep.

    The actual result:

    No loss of life

    What you expected or should have happened:

    Loss of life

    See game: 726576052 from match: 230815941

    12 votes
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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  19. Trinisphere + X Cost Artifacts

    I had Trinisphere in play and the client was not allowing me to cast Chalice of the Void for X =1 and pay the aditional cost. It kept just allowing 'Cancel' or 'Adjust' and Never 'Done'. It would only allow adjustments to X = 2 or greater.

    11 votes
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    Open  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ana Sanctuary doesn't recognize when player control both a blue and black permanent

    Ana Sanctuary's 5/5 effect did not work even with both blue and black permanents on the battlefield.

    11 votes
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    Open  ·  1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
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