MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Mutual Destruction couldn't be cast with Flash even though I just played a Flash creature

    Mutual Destruction couldn't be cast with Flash even though I just played a Flash creature

    35 votes
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    Unable to Repro  ·  3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  2. Joined Game With Wrong Deck Selected

    Select deck A for queue. Begin the duel scene with deck B instead.

    12 votes
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    Unable to Repro  ·  2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  3. seasoned hallowblade

    1) Blocked attacking Seasoned Hallowblade
    2) Opponents attack phase, blocked with Hobblefiend.
    3) Opponent activated ability = Discard a card: Tap Seasoned Hallowblade. It gains indestructible until end of turn.
    3) Can said card still tap to activate ability even while tapped to attack?

    4 votes
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    Unable to Repro  ·  2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  4. artwork on cards not loading

    After logging in, art work on some cards begin to load but some still do not load after more than 20min.

    10 votes
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    Unable to Repro  ·  3 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  5. Game keeps crashing

    After todays update the game crashes after a few seconds in a match.

    6 votes
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    Unable to Repro  ·  0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cards Cannot Block

    Untapped creature cards in play cannot block.

    5 votes
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    Unable to Repro  ·  0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  7. Main Navigation Error (Client Freeze from Windows)

    An error box from Windows appears - "MainNavigation not responding"

    7 votes
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    Unable to Repro  ·  1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Game crashes during playing

    Good morning,

    The game is often crashing during matches. Once it crashes I have to wait the match finishes to be able to launch the game again. If I attempt to launch it while the match is still on (meaning the other player is basically waiting for my turn) then the game starts to load then crash again.

    I think it happens everyday during 1 match on 3 so it is very recurent and the gaming experience is now turning bad as sometimes I can even do one match during a day.

    I have the feeling it started since the…

    3 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  9. trinisphere and green sun's zenith

    Steps to Reproduce:
    1. Trinisphere on battlefield.
    2. Cast green sun's zenith and want to pay 4 (x=3)
    3 Actual : if I pay 4 it pays for G+2+X (x=1)
    4. Expected: if I oay 4 it pays for G+X (x=3)

    Rule: trinisphere modifier applies at last
    5. Observe the prompt.

    3 votes
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    Unable to Repro  ·  3 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  10. Thassa's Oracle Devotion Bug

    When devotion is equal or great than the effects but Thassa's Oracle does not have an ability response.

    3 votes
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    Unable to Repro  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  11. Emergent Ultimatum doesn't allow players to cast the remaining cards

    I cast Emergent Ultimatum. I selected 3 cards. One card was shuffled inside. I cast one and could not cast the other.

    4 votes
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    Unable to Repro  ·  1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  12. Puca's Mischief

    card is bugged, always says no legal targets, new bug since I last played a few months ago

    1 vote
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    Unable to Repro  ·  1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  13. Phyrexian Metamorph

    Ability does not resolve with ETB.

    2 votes
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    Unable to Repro  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  14. El juego se tilda durante combates clasificatorios y drafts.

    Sigue sucediendo desde la actualización del 25 de junio de 2020. No es posible entrar a combate clasificatorio sin esperar que el juego se caiga, sin poder volver al mismo. Sucede en Español y en otros idiomas, menos en inglés... Por favor optimicen esa solución!

    2 votes
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    Unable to Repro  ·  0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  15. Client Memory Leak

    Memory Leak from client, loss of data resulting in skipped actions or turns.

    2 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. Fetid Imp Deathouch borked

    Deathtouch doesn't work when blocking.

    2 votes
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    Unable to Repro  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  17. Match Win or Loss Recorded Incorrectly

    The Match is lost or won, then recorded incorrectly.

    2 votes
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    Unable to Repro  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. address

    the button state not work, i cant buy my upgrade account because this

    3 votes
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    Unable to Repro  ·  2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. players using trade requests to kick oponent out of match to run the clock down

    players using trade requests to kick their opponent out of match to run the clock down. Had my opponent request a trade with me, which kicked me out of the swiss draft i was in. wasted enough time for me to lose the match.

    2 votes
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    Unable to Repro  ·  2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. triggers completly stopped working in ffa

    idk what caused this, ALL triggered abilities just competently stopped working in this game. match 228705447 game 718268782

    1 vote
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    Unable to Repro  ·  2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
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