MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. trade binder

    mtgo just forever freezes when attempt to access collection and navigate binders

    8 votes
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    3 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Decks and Binders disappear

    Today I logged in after a week (same pc and same location) and all my decks and binders were gone. Anybody else had this nightmare occur to them? Is there a fix, can decks be restored? I had dozens of them :(

    8 votes
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    3 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  3. Can't Submit Deck in Limited Preliminary

    I submitted by deck multiple times but MTGO did not recognize the most recent submission and my lands were all off-colour.

    6 votes
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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. deleted collection upon update

    Recent game update restarted MTGO and when I signed back in it deleted my entire collection.

    3 votes
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    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  5. The card image does not load

    After launching the client, the card image does not load easily.
    I haven't used Magic Online a lot for the last year,
    This is an event that has been occurring for almost two years.

    After about 10 to 20 minutes, some card images will be loaded.
    After about 1 to 2 hours, almost all images are finally loaded.

    I tried reinstalling the client and it didn't change.
    I tried installing the client on another PC and it didn't make a difference.
    I tried three types of PCs: high-end gaming PCs, tablet PCs, and laptops, but there was no difference.

    Standard…

    2 votes
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  6. Creating or Opening Trade Binders cause Client Freeze

    For the past several weeks I have not been able to open a trade binder on MTGO. Every time I click on it, the program becomes unresponsive and then requires a restart. It use to be that it took a very long time to open the binder (upwards of 5 minutes of waiting) but eventually it would open. But now it no longer opens at all.

    When I attempt to open (or create for that matter) a binder, I do not get an error message, initially nothing happens at all. I have tried waiting for up to 30 minutes to…

    2 votes
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. Difficult to add cards to a deck in my collection tab

    If i only own 3 copies of a card in my collection, and all three copies are in my deck, i cannot add a 4th copy by right clicking on the card and 'add 1 to deck'. I have to manually search for a different version of the card and add it.

    Also, if i own 3 copies of a card in my collection, but all 3 are different versions, if i add a 4th copy to my deck, all 4 copies of the cards are displayed as if i do not own any of them. It should display the…

    1 vote
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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. lands

    The full art basics that I bought are not showing in my collection. And if i remove them from my current deck back to my collection that change the image that of a bordered basic.

    1 vote
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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. Uploading cards

    There should be a way Users can take photos of their physical cards and upload into the library, maybe with some other criteria to avoid 6 friends all uploading a black lotus one of them has (hypothetical scenario)
    I have an Ur dragon deck I've built and put a lot of time and effort into, it's absurd that I would have to repurchase everything to now have it online. Aren't there card codes that are printed on the cards? I remember a Yu-Gi-Oh game used to use the actual card codes that would then allow you to import your cards…

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  10. Draft rewards

    i won 4 games in Amonkhet remastered and never received my rewards.

    1 vote
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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. Items Removed from trade binder disappear

    Items moved out of a trade binder disappear

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. Cards not added to collection after draft

    Played the "Quick Draft Theros Beyond Death". None of the cards I drafted with were added to my collection.

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. golgari thug not available

    I bought a ticket for eternal weekend. All cards I've tried are ok, except Golgari Thug. It says not in collection when added to a deck.

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  14. Versions of cards in trade

    it is annoying that in MTGO trade if the person you are trading with has a different version of a card (same card from a different expansion) it does not tell you that the card you are trading for is already in your collection. I have made so many trades and then ended up with more than 4 of the cards.

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  15. QPs not Displaying in Collection


    1. QPs are not appearing in my collection. I still have them since it allows me to join Premier events using the QP option, but they are not visible in my collection.


    2. a. Log into my account after most recent maintenance.
      b. Click on Collection Tab
      c. Navigate to Other Products
      d. Look for "QPs"


    3. Actual: QPs are not displayed in colleciton.


    4. Expected: QPs should be displayed in collection.

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  16. Zendikar Island

    When adding one of the Zendikar Islands to a trade proposal, the client is unable to identify the particular card, some kind of bug that occurs every single time the same Zendikar Island is added to any proposal across all trade bots and partners. As you can see I have no trouble acquiring other lands in the set.

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  17. The default collection viewer loads from quantity 0-20 everytime. Slow down and crashes frequently

    My idea is it doesnt attempt to load the card files of all 15373 and their foils in mtgo everytime I open my collection. The default number setting used to go from 1-20 and would only load the cards ACTUALLY in my collection. This has caused some serious slow down and a few crashes as well. Why did it change? please make the default 1-20 in collection number like it used to be or tell me how to do it?

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  18. Rewards of the leagues

    hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and I don't know how I have to.

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and

    hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and I don't know how I have to.

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  20. hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and

    hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and I don't know how I have to.

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
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