MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Purchased $25 mythic token for 20th magic promo client will not let me use cards to enter events or play

    Purchased $25 mythic token for 20th magic promo client will not let me use cards to enter events or play

    2 votes

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  2. Swift Configuration (Neon Commander) shows not legal in Legacy or Commander

    I have Kamigawa Neon Dynasty Commander card Swift Configuration on Magic Online, but the deck building notes my Legacy deck to be illegal as these 'cards are not legal in this deck's format'. As far as I know, Commander cards should be legal in Legacy.

    I get the same error when I put it into a Commander list.

    Update: Other Neon Commander cards do show legal.
    Update 2: Hot fix regarding Swift Configuration announced by MTGO.

    PS. Couldn't upload image in main post, see first reaction.

    3 votes

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  3. How to I Assign both Partner Commanders to a deck?

    When I try to assign the 2nd Partner as a Commander of my Malcolm, Keen-Eyed Navigator/Ghost of Ramirez DePietro Deck, it de-assigns the 1st Commander.

    Does MTGO support playing Partner Commanders?

    1 vote

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  4. hack

    I was hacked today and I need urgent assistance. My cards are gone and I need someone to help me stop and track down the theifs.

    2 votes

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  5. Didn't get 300 gems for level 21 Mastery Pass

    I'm pretty sure but if you'd look into it, I'd appreciate it. Thanks.

    1 vote

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  6. cards missing

    Most of my collection worth value has gone missing and there are no tickets on my account. I have no idea where any of these cards or value has gone

    1 vote

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  7. Crashes on deck builiding

    When I go to my decks and I clic some of them the game crashes just moving my mouse over that deck.
    I tried to reinstall the game and it fixes but the issue occurs again when I try to create a new deck.
    I play from epic.

    2 votes

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  8. hack

    Hello, my account got hacked today. Is there any way yo recover what was stolen?

    1 vote

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  9. no rewards for winning

    no rewards for winning....
    i play some leage and i dont get rewards for winning on my account
    2/1
    3/0
    1/2

    plz fix it

    1 vote

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  10. missing art

    Missing the kamaigawa purchased lands in each color after the 6/2 update.

    1 vote

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  11. card collection missing

    Logged into my account today, tried to play open play commander, and all my decks are missing cards that are .5 tix and up. Says the cards are not in my collection. Looked at my trading partner history and it was all bots, which I have not used in over a week. Was able to play commander just fine the past couple days, but now all my decks are unplayable with missing cards not in my collection

    1 vote

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  12. Purchased precon Reap the Tides and the game gives the warning triangle that states invalid and I can not play it.

    Purchased precon Reap the Tides and the game gives the warning triangle that states invalid and I can not play it. The game recognized 99 at first and the commander wasn't in the list. When I put the commander in the appropriate box the game flagged the deck and will not allow me to use it

    1 vote

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  13. collection

    my entire collection has disappeared

    1 vote

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  14. Tickets/Cards are missing

    It appears that many of my cards are missing and also i rescently won 60 tickets in my leagues, those have gone all missing as well. Wondering what happened, if my account got hacked or something?

    2 votes

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  15. Duplicate cards while Drafting Visual Bug

    In draft there is some serious bug with displaying cards, It showed I had 8 Storm God's oracle, whereas in reality I only had 1

    1 vote

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  16. mastery tree

    This is absurd, I've completed the last 2 steps of my mastery tree for the obscura tribe and I haven't received my cards???

    This needs to be fixed and my cards allocated to me, you're robbing customers here and it's loathsome af.

    I've seen way too many bug posts like this one and it's given me 0 confidence in this development team and WotC in general, I'm so close to just uninstalling the game and never returning, what a scam.

    1 vote

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  17. Missing Cards

    After being kicked offline twice with the message that my account was being logged into from elsewhere, I changed my password and logged back in. Now I am missing the majority of my modern deck. I use a card rental service and will be unable to stop paying until the cards are back in my collection.

    3 votes

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  18. Missing objects

    When I logged into my account today, it appears that virtually every object of any significant value in my account is missing. A lot of cards as well as the recent tickets I bought and left over packs. These things were all there a few days ago.

    1 vote

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  19. Can't use or trade tickets

    I have 15 tickets in my collection and I can't use them to trade or join a league.

    1 vote

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  20. Unable to find Foil bloodfell caves and similar common dual lands for foil Kamigawa redemption

    I am unable to find the 10 Neon Dynasty common dual lands in foil for redemption purposes. Does anyone else experience the same?

    2 votes

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