MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. TRYING TO CREATE A TRADE BINDER AND CRUSH ALWAYS

    Hello guys
    its been 2 weeks already that i cant CREATE A TRADE BINDER to put my tix and cards for the trade take from it

    when i try to create the binder, its simply crushes all the time.
    This has been so awful for me because since then, i can trade but the trader take all my cards i dont want that. I need to put some cards in the binder and i cant create it.

    8 votes

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    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. trade binder

    mtgo just forever freezes when attempt to access collection and navigate binders

    18 votes

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    4 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  3. Wishlist not working

    Wishlist not working properly after recent updates 18-11-2020.

    Cards in the list dont appear as added in collection window (yellow number) and if removed appear as a negative number
    Compare to wishlist filter in trades does not recognize cards on the wishlist

    3 votes

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    3 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. Earned a mythic wildcard and tried to craft an ulamog for a historic deck and no ulamog, no more mythic wildcard.

    Wildcard status says -1 mythical.

    Rip off.

    Bug.

    I work my butt off for these little bonuses and then they don't even work.
    I have about had it with this game.

    1 vote

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  5. Exporting a deck and importing it as a binder can miss cards

    Importing the attached deck file as a binder will show only 70 cards while the deck has 75. The issue appears to be with the cards that present in both the mainboard and sideboard sections of the deck. It appears that the quantity present in the sideboard overwrites quantity from the mainboard rather than adding to it.

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cards missing

    Hi, I've just logged into my account and found out 2 copies of FTV20 Jace's the Mind sculptor were missing. I had them in my collection yesterday. I've been doing some trades and I've been keeping track of all of them and getting screenshots to do so. I've also benn tracking the change in value of some cards and the last time I did, yesterday, both copies were there.
    Is there anything I might be missing?

    1 vote

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. Creating or Opening Trade Binders cause Client Freeze

    For the past several weeks I have not been able to open a trade binder on MTGO. Every time I click on it, the program becomes unresponsive and then requires a restart. It use to be that it took a very long time to open the binder (upwards of 5 minutes of waiting) but eventually it would open. But now it no longer opens at all.

    When I attempt to open (or create for that matter) a binder, I do not get an error message, initially nothing happens at all. I have tried waiting for up to 30 minutes to…

    8 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. Elder Dragon Bundle

    I purchased the Elder Dragon bundle today but it does not show up in my collection of cards.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. Trade Binder creation

    Creating a Trade Binder (with huge collection) resolves in the Program freezing forever. Issue since half a year or more already. Other reports, never been solved.

    3 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  10. Trade Inexplicably Locked

    Since last week, my account has been unable to trade with other users. After I click trade, nothing happens. I've had buddies send me trade requests, and nothing pops up on my end either.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. Cards missing in inventory

    Cards have started to go missing from my mtgo collection. 1x Emrakul the aeons torn and 4x shatterskull passing. As the dollar amount missing is starting to go up substantially this is becoming a concern

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. Commander 1 vs 1

    Cannot made legal commander 1 vs 1 deck using partners.

    Deck is either too small or too big. ie. 98 / 99 cards both illegal
    Deck works in Commander format.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. Client crash when opening trade folder

    Since last update, client works fine except client freezes any time I attempt to open a trade folder. Tried creating new folder; but client crashes when opening new folder. tried uninstall/reinstall ; client continues to crash on opening folders. all other aspects of client appear to work. running client on 1.5yo rog stryx gaming laptop so well above spec.

    3 votes

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  14. i cant creat new binder. system keep crashing

    i can not make a new binder or open any binder. system just crashes on me. this makes me cant sell any cards and keep using money to buy tix. plz help me fix it

    3 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  15. kaldheim MDFCs can't be traded or put in decks

    I opened some promo versions in chest and can't play or trade them.

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  16. Issue: missbalanced

    There is a problem, I am a normal played playing with a bouth deck since I dont know how to build a good deck yet. I join normal "play" fights and meet players between platinum an and gold player and beond. How can this be a good match, do you want me to stop playing or is this your idé to stop me from playing. It is simply not fun to play against players with decks that have a **** tons of mythic rares and rares and me join with uncommons and commons. Fix your game matchup system please

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  17. Can't Submit Deck in Limited Preliminary

    I submitted by deck multiple times but MTGO did not recognize the most recent submission and my lands were all off-colour.

    9 votes

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  18. no pet at lvl 35

    Seems that i did not get a uncommen pet when reaching lvl 35. No Idea if that is a bug. It poped up when i lvled but there is still just 1 common pet in my selection

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. made card with joker

    Hi i create card with joker. after build it say that i have only one card in Collection. and joker was used. i click again and it decrease joker number but don't give me the card. finally card will be create but i would create only 3 card and i loose 9 joker.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  20. Trade window won't show up

    Trade window simply won't show up, I can't trade with people for some unknown reason.

    3 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
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