MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. deck list

    When you try to download a deck list (txt) from Wizard's official site the file you download is blank. The txt only has the user's name but nothing inside.

    https://magic.wizards.com/en/content/deck-lists-magic-online-products-game-info

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Crusade

    Deck editor shows Crusade as "not legal in this deck format." But it's totally legal... and I've even played with this deck before.

    2 votes
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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    Open  ·  0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. Cards disappeared from collection

    I wanted to trade some Shark Typhoons I have in a trade binder but they can't be seen during the trade and it looks like I don't have them in the collection (but they're in a trade binder!!). I had 4 of them, I tried putting 1 back from the binder on the top side of the screen and it vanished. What happened?

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  5. I have not received my GenCon Vintage point from the Saturday Preliminaries.

    I still have not received the Vintage point needed to enter the tournament today. It is not in my inventory or available on the sign up sccreen for the event today.

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  6. Gatherer

    When I do a search for legendary dogs on the gatherer, it's not spewing the correct results.

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. THB Redemtion request

    I try to buy THB redemtion premium and encounter this. please help me fix.

    1 vote
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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. Couldn't enter Super Qualifier with Gyruda, didn't know it was banned

    Couldn't enter Super Qualifier with Gyruda, didn't know it was banned

    2 votes
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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. MOCS point

    After the end of the modern challenge today, my MOCs points (64) of my collection have disappeared. After that, I did 4-1 in a Modern League and the MOCS qualifier points are not appearing in my collection.

    1 vote
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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  10. Cannot use Jegantha as commander

    I have Jegantha in my sideboard as my commander for a deck which does not meet the companion requirements. I don't want Jegantha as my companion though, I want it as my commander and it won't let me use it that way since it's in the sideboard it automatically tries to use it as a companion.

    1 vote
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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. Navigation of the Collection

    Please add hotkeys to navigate the collection so that the owner can go from beginning to end, as well as switch to colors without filtering

    2 votes
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    Open  ·  1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. All my cards gone !

    Today I tried return to play mtgo, but then I had to create a new account using the same e-mail I used before in my mtgo account, the when I logged in all my cards had gone ! Please, someone help me.

    2 votes
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. Freeform Bannings

    Certain random cards (Cleanse, Crusade, Distant Memories specifically) are suddenly showing up as Banned in every format, including Freeform. This has obviated a substantial percentage of my decks without warning.
    Firedrake on MTGO

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  14. Can't see collection

    I can't see most of the cards in my collection as of today. I know I still have them because I can play decks with the cards I can't see, but I can't build new decks.

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  15. Can’t trade

    Many issues have been happening on here since I started a month ago. The client does not let me trade at all. Everytime I try to trade, nothing happens. Very frustrating since I was trying to do a challenge last Saturday and had to buy more tickets since I couldn’t trade. Then just now in the league I’m in, I tried to kill a mantis rider with a bolt and my opponent had the guy that made you pay an extra mana or it’s countered and floated an extra mana but all it said was”no” to pay for it and…

    3 votes
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    Needs More Info  ·  0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  16. Card 'Séance' has its name glitched out

    Something with the hython name has glitched this out a bit

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  17. Promo Llanowar Elves #35934 exports as #31379

    A deck with the old-frame promo Llanowar Elves #35934 gives a .dek export with a row having CatID=31379. When this .dek export is presented for trading, the card is not pulled automatically into the trade, which inhibits correct collection management for the card in question.

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  18. Lightning Bolts Missing From Collection, While Correctly Displaying As Owned In Deck Preview

    I own bolts. They are NOT showing up in my collection when I search any keyword "lightning bolt" "bolt" "lightning". I hit "reset filter" and searched, each of those individual keywords, but to no avail.

    In addition, they show up in my decks as owned (not missing from the collection). I can play with them. I have cast a bolt. They are still not showing up.

    Attached is a screenshot of a deck that has bolts in it; in the top pane, I have reset the filter and then searched "lightning bolt" and no search results appear. (I have also…

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. Godzilla, King of the Monsters, It isn´t in my collection when I already have the card (chest)

    Terminé una Modern League (3-2), abrí el cofre, en el me dieron 5pp y a Godzilla, King of the Monsters. Cuando he ido a mi coleccion a verlo, la carta habia desaparecido

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  20. cant open new starter pack

    hello
    i cant open the New Starter Pack,
    I click on it, click to open it and nothing happens,

    1 vote
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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
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