MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Missing Cards

    After being kicked offline twice with the message that my account was being logged into from elsewhere, I changed my password and logged back in. Now I am missing the majority of my modern deck. I use a card rental service and will be unable to stop paying until the cards are back in my collection.

    3 votes

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    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Missing objects

    When I logged into my account today, it appears that virtually every object of any significant value in my account is missing. A lot of cards as well as the recent tickets I bought and left over packs. These things were all there a few days ago.

    1 vote

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  3. Can't use or trade tickets

    I have 15 tickets in my collection and I can't use them to trade or join a league.

    1 vote

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  4. Unable to find Foil bloodfell caves and similar common dual lands for foil Kamigawa redemption

    I am unable to find the 10 Neon Dynasty common dual lands in foil for redemption purposes. Does anyone else experience the same?

    2 votes

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  5. Card disappeard

    Hi,
    I had a Mystical Tutor in a trade binder. I wanted to move it to another binder so I pressed "remove" from the open binder. When I changed binder I cant find the Mystical Tutor anymore. I've tried to restart the program and searched many times. I can not find it.
    What happend?

    1 vote

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  6. The game closes

    It had never happened to me, I have created a new deck and when I want to play it the game closes, I can not even choose it, just pass the cursor over the deck the game closes. I have tried other decks created and they work perfectly. I've restarted the PC and it keeps happening. I have tried to edit the deck but I pass in cursor without pressing it and it closes. Help please.

    1 vote

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  7. The client crashes to desktop when collection tab is clicked

    The client crashes when user attempts to access collection tab.

    1) user logs in and lets the client completely load.

    2) From Home screen user clicks the collection tab to open the collection screen

    3)Client crashes to desktop with out error message.

    4) User logs back in and repeats steps 1-3

    What user expected to happen was that the collection screen would load.

    What actually happened was that the client crashed with out presenting an error message and user became very sad.

    1 vote

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  8. Collection not available

    My collection is no longer searchable. Cards I own in saved decks, still appear in those decks. However, I cannot search for them in the collection. In the collection viewer, the only set available is "Promotional Cards"

    1 vote

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  9. mtgo deckbuilder wont show certain cards

    Mtgo filters set to 0 cards owned + select some sets = nothing there but you are still missing cards.

    1 vote

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  10. FOIL NEO collection

    To date, two-color lands still do not drop in boosters. Thus, a complete collection of foil maps cannot be assembled. Is there a fix for this bug? At the moment, it is not clear whether it will be possible to assemble a foil full set, excluding the possibility of buying a ready-made one. And I'm very sad about it

    1 vote

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  11. My collection is gone? Can I get help. My cards all dissappeared but avatars are still there?

    My collection is gone. Can I get help. Cards all disappeared but avatars are still there. What can I do or am I up the creak with no paddle?

    2 votes

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  12. 1 vote

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  13. Por que no ponen partidas de jugadores con niveles similares?Hay veces que el contrario desde la primera carta es mítica,da asco jugar

    Por que no ponen partidas de jugadores con niveles similares? Hay veces que el contrario desde la primera carta es mítica, da asco jugar en muchas ocasiones. Ganarían más jugadores si no hubiera estas grandes diferencias. A Magic juego lo justo y no pienso pagar y dejarme una fortuna para poder ganar alguna partida. No se si están ganando o no clientes, pero seguro que cuando la gente pregunta les digo que es un juego de gente con dinero, que gana quien se gasta dinero en cartas y no quien sabe jugar.

    Gracias y disculpen el tono, pero ya dejé…

    1 vote

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  14. lost collection

    Hi my entire collection has been reset has anyone had this problem?

    1 vote

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  15. tickets missing

    I had two event tickets in my trading binder. then I sold a card, grolnok for 4.03tix. I took 4 tickets from the MTGOTRADERSBUYINGBOT and when the the deal was through I only had 4 tickets total instead of 6. what am I suppose to do now? then I was not able to login at wizard of the coast with my mtgo email. when I tried to change the password, becasue I thought that was the problem, I did not recieve an email to do so. now I m logged in with my mtg arena account to write this message.…

    1 vote

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  16. revitalize will not show in my collection

    "Revitalize" does not appear in my collection
    Restarted MTGO; reset all filters; set quantity to zero & toggled every viewing option I could find; I bought 4 copies of "Revitalize" and it said they were added to my collection
    Result: Still does not appear
    Hope: that it will show up for a new lifelink deck in standard
    Thank you!

    1 vote

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  17. mastery pass

    I got to level 80 in the mastery pass but did not receive the Mythic Rare unlock. I checked my collection after i received no prompt to flip card award over and i did not get my mythic rare. Can i get my mythic rare please

    1 vote

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  18. Qualfiier Point Disappearing

    My qualifier points disappeared after going 2-2 and 3-1 in 2 preliminary events yesterday and now I cant play in the PTQ tomorrow. Your bug report doesnt let me upload a jpg or png so idk what to do. This website is garbage.

    1 vote

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  19. lost entry for cube draft

    I had a token for a free entry to do a cube draft.
    It disappeared but I never used it.
    How do I get it back?

    1 vote

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  20. Unquenchable Fury not Legal Commander

    1. I got an Unquenchable Fury;
    2. Added to a Commander deck;
    3. Deck got a warning of "Deck contains illegal cards.";
    4. Hovering the card appears "This card is not legal in this deck's format.".
    1 vote

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