MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Wishlist not working

    Wishlist not working properly after recent updates 18-11-2020.

    Cards in the list dont appear as added in collection window (yellow number) and if removed appear as a negative number
    Compare to wishlist filter in trades does not recognize cards on the wishlist

    3 votes

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    3 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Client crash when opening trade folder

    Since last update, client works fine except client freezes any time I attempt to open a trade folder. Tried creating new folder; but client crashes when opening new folder. tried uninstall/reinstall ; client continues to crash on opening folders. all other aspects of client appear to work. running client on 1.5yo rog stryx gaming laptop so well above spec.

    3 votes

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    3 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  3. Trade Binder creation

    Creating a Trade Binder (with huge collection) resolves in the Program freezing forever. Issue since half a year or more already. Other reports, never been solved.

    4 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. Flipped the MTGO plaintext export format?

    Did MTGO change it's plaintext export format? I think it used to be cards in Deck, a blank line separator, and finally cards in Sideboard. It currently appears to be exporting the Sideboard first.

    There are a lot of websites and external tools that are built to match the deck-first format. Is this an intentional change or a bug? Is there any place this is documented? The last link I found was https://magic.wizards.com/en/articles/archive/magic-online-reads-text-files-2004-10-26 which is also not current.

    Thanks for any clarification you can provide!

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  5. Earned a mythic wildcard and tried to craft an ulamog for a historic deck and no ulamog, no more mythic wildcard.

    Wildcard status says -1 mythical.

    Rip off.

    Bug.

    I work my butt off for these little bonuses and then they don't even work.
    I have about had it with this game.

    1 vote

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  6. Exporting a deck and importing it as a binder can miss cards

    Importing the attached deck file as a binder will show only 70 cards while the deck has 75. The issue appears to be with the cards that present in both the mainboard and sideboard sections of the deck. It appears that the quantity present in the sideboard overwrites quantity from the mainboard rather than adding to it.

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. trade binder

    So MTGO is left to die. The same bug never gets fixed but now it makes the game totally unplayable. And for bug submission you have to go through hoops knowing that nobody listens. Good job Wizards. Kill the game that makes you money.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. Mastery Pass Reward Unreceived

    Leveled up but did not receive mastery pass reward for level 35 (mythic wild card). Below you can see no mythic reward received and no new mythic cards in my collection.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. Cards missing

    Hi, I've just logged into my account and found out 2 copies of FTV20 Jace's the Mind sculptor were missing. I had them in my collection yesterday. I've been doing some trades and I've been keeping track of all of them and getting screenshots to do so. I've also benn tracking the change in value of some cards and the last time I did, yesterday, both copies were there.
    Is there anything I might be missing?

    1 vote

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  10. i cant creat new binder. system keep crashing

    i can not make a new binder or open any binder. system just crashes on me. this makes me cant sell any cards and keep using money to buy tix. plz help me fix it

    4 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. Trade window not popping up

    When trading Bots from Cardhoarder the window that pops up for trade has not been appearing.

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. Cards missing in inventory

    Cards have started to go missing from my mtgo collection. 1x Emrakul the aeons torn and 4x shatterskull passing. As the dollar amount missing is starting to go up substantially this is becoming a concern

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  14. kaldheim MDFCs can't be traded or put in decks

    I opened some promo versions in chest and can't play or trade them.

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  15. Issue: missbalanced

    There is a problem, I am a normal played playing with a bouth deck since I dont know how to build a good deck yet. I join normal "play" fights and meet players between platinum an and gold player and beond. How can this be a good match, do you want me to stop playing or is this your idé to stop me from playing. It is simply not fun to play against players with decks that have a **** tons of mythic rares and rares and me join with uncommons and commons. Fix your game matchup system please

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  16. The card image does not load

    After launching the client, the card image does not load easily.
    I haven't used Magic Online a lot for the last year,
    This is an event that has been occurring for almost two years.

    After about 10 to 20 minutes, some card images will be loaded.
    After about 1 to 2 hours, almost all images are finally loaded.

    I tried reinstalling the client and it didn't change.
    I tried installing the client on another PC and it didn't make a difference.
    I tried three types of PCs: high-end gaming PCs, tablet PCs, and laptops, but there was no difference.

    Standard…

    6 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  17. Can't Submit Deck in Limited Preliminary

    I submitted by deck multiple times but MTGO did not recognize the most recent submission and my lands were all off-colour.

    9 votes

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  18. deleted collection upon update

    Recent game update restarted MTGO and when I signed back in it deleted my entire collection.

    5 votes

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    4 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. no pet at lvl 35

    Seems that i did not get a uncommen pet when reaching lvl 35. No Idea if that is a bug. It poped up when i lvled but there is still just 1 common pet in my selection

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  20. made card with joker

    Hi i create card with joker. after build it say that i have only one card in Collection. and joker was used. i click again and it decrease joker number but don't give me the card. finally card will be create but i would create only 3 card and i loose 9 joker.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
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