MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Kmaigawa: Neon Dynasty

    "Myojin of Cryptic Dreams" is showing as an invalid commander. preventing me from playing with it as a commander. I'm using the alternate art. it also has a red border around it, but the white, red and green alternate arts do not. only the black and blue alternate arts have this issue as far as I can tell. Also those 2 cards cant be added to the 99 either.

    1 vote

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  2. This issue is very severe, the bug is that us MTG users cannot scan our real life decks. nd insert them in the game.

    Ok big thing here, I'm not going to play the electronic game at all. Reason being I can't use my tribal minotaur deck that I have in person not online. So say there was a way to scan personally decks to upload them into the game. 1, the game would be that much better. 2, I'm positive that you'll have more people downloading the app.

    1 vote

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  3. Treasure Chest boosters all gone

    Had about 20 chests prior to the update today and its all gone now. plz help

    1 vote

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  4. Trade bug

    I tried trading some cards to a friend but continually got declined. After more than 30 trades we figured out that only some of the cards could not be traded. Specifically, cards that my friend was playing duplicates of in an event. I had 2 aether gust in my inventory and any trade that included them would be declined because my friend was in an event with 3 SEPERATE copies of aether gust. Duplicated for hall of the storm giants. All the other cards were traded just fine as long as they were in a trade that did not include…

    1 vote

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  5. tix missing

    Hello, I have a problem, 122 tix appeared in my new binder but when I try to buy something in the stores it tells me that I have nothing and if I go to my inventory they are not there either. I have removed one to see if it would go to the "ohter products", but nothing ... do you know if there is a problem with this? or do you know how I can solve this problem?

    1 vote

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  6. No player rewards

    "No player rewards" restriction on my account. I haven't logged in for years but have come back. I'm pretty sure I have paid for full MTGO access so I'm not sure what this means.

    Any help?

    1 vote

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  7. the Quantity slider does not reset with other collection filter resets, which can be confusing.

    the Quantity slider does not reset with other collection filter resets, which can be confusing.

    1 vote

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  8. 1 vote

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  9. Aether Vial Not shoiwng in collection

    I own 4 aether vials. They do not show in my collection, but appear when I load a deck from outside the game. How do I make it appear in my collection?

    1 vote

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  10. collection disappeared

    After the newest update (7.28.21) my entire collection has disappeared

    2 votes

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  11. wish list

    The wish list doesn't seem to work. I makes the client crash.
    I was building a new commander deck with a majority of cards I wanted to add to my wish list to trade.
    When I finished the deck, I selected to put all cards i didn't own in my wish list.
    When I went to the wish list, the client crashed and when I came back, my deck had not been saved. This happened twice in a row.

    2 votes

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  12. 1 vote

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  13. All of my card disappeared

    All of my cards disappeared! I had bought one monoblue pioneer deck, but now I have 0 cards in my collection.

    2 votes

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  14. basic lands missing

    I bought 18 copies of a specific art for basic mountains, however, they are nowhere to be seen in my account. I have tried restarting the program as well as my laptop multiple times, but while I can see that I bought them in my order history on GoatBots, the cards do not appear in my collection. I have no idea what has caused this, but any help would be greatly appreciated, thank you.

    1 vote

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  15. Avatar - Dead Man's Chest is untradable but it goes on the binder.

    The normal behavior of an untradable item is to not go on the binder, but Avatar - Dead Man's Chest is untradable and it stills go on the binder.

    1 vote

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  16. MTGO freezes when i try to create a new trade binder

    MTGO freezes everytime I try to create a trade binder. I need to trade some cards but can't. This is very annoying.

    3 votes

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  17. trade binder

    mtgo just forever freezes when attempt to access collection and navigate binders

    25 votes

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    6 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  18. TRYING TO CREATE A TRADE BINDER AND CRUSH ALWAYS

    Hello guys
    its been 2 weeks already that i cant CREATE A TRADE BINDER to put my tix and cards for the trade take from it

    when i try to create the binder, its simply crushes all the time.
    This has been so awful for me because since then, i can trade but the trader take all my cards i dont want that. I need to put some cards in the binder and i cant create it.

    10 votes

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    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  19. Trade Inexplicably Locked

    Since last week, my account has been unable to trade with other users. After I click trade, nothing happens. I've had buddies send me trade requests, and nothing pops up on my end either.

    4 votes

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  20. Cards missing in inventory

    Cards have started to go missing from my mtgo collection. 1x Emrakul the aeons torn and 4x shatterskull passing. As the dollar amount missing is starting to go up substantially this is becoming a concern

    3 votes

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