MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. lands

    The full art basics that I bought are not showing in my collection. And if i remove them from my current deck back to my collection that change the image that of a bordered basic.

    1 vote

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  2. Uploading cards

    There should be a way Users can take photos of their physical cards and upload into the library, maybe with some other criteria to avoid 6 friends all uploading a black lotus one of them has (hypothetical scenario)
    I have an Ur dragon deck I've built and put a lot of time and effort into, it's absurd that I would have to repurchase everything to now have it online. Aren't there card codes that are printed on the cards? I remember a Yu-Gi-Oh game used to use the actual card codes that would then allow you to import your cards…

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  3. Draft rewards

    i won 4 games in Amonkhet remastered and never received my rewards.

    1 vote

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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  4. My collection is bugged

    after the update i can't find certain cards within my collection even if i have then, crop roation is a exemple i have it in a deck, the mtgo know that i have but i can't find her in the search collection

    ps: you can see in the img that in the deck bottom left corner i have crop in the deck, he says that i have the card, but in all the collection on the 1 drop part there is no copy of crop

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  5. Versions of cards in trade

    it is annoying that in MTGO trade if the person you are trading with has a different version of a card (same card from a different expansion) it does not tell you that the card you are trading for is already in your collection. I have made so many trades and then ended up with more than 4 of the cards.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  6. QPs not Displaying in Collection

    1. QPs are not appearing in my collection. I still have them since it allows me to join Premier events using the QP option, but they are not visible in my collection.

    2. a. Log into my account after most recent maintenance.
      b. Click on Collection Tab
      c. Navigate to Other Products
      d. Look for "QPs"

    3. Actual: QPs are not displayed in colleciton.

    4. Expected: QPs should be displayed in collection.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  7. Zendikar Island

    When adding one of the Zendikar Islands to a trade proposal, the client is unable to identify the particular card, some kind of bug that occurs every single time the same Zendikar Island is added to any proposal across all trade bots and partners. As you can see I have no trouble acquiring other lands in the set.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  8. The default collection viewer loads from quantity 0-20 everytime. Slow down and crashes frequently

    My idea is it doesnt attempt to load the card files of all 15373 and their foils in mtgo everytime I open my collection. The default number setting used to go from 1-20 and would only load the cards ACTUALLY in my collection. This has caused some serious slow down and a few crashes as well. Why did it change? please make the default 1-20 in collection number like it used to be or tell me how to do it?

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  9. Rewards of the leagues

    hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and I don't know how I have to.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  10. hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and

    hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and I don't know how I have to.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  11. hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and

    hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and I don't know how I have to.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  12. hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and

    hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and I don't know how I have to.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  13. hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and

    hello I write to you to ask how I can get as rewards of the leagues that remain 3-2 and 4-1 with victory. They haven't given me anything and I don't know how I have to.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  14. deck deleted

    5-0d and my client deleted my decklist from collection

    3 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1. Trying to move Crown-Hunter Hireling into my trade binder.

    I get a "This card is not available in MTGO" message when I try to move it it to trade binder.

    2 votes

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    In Progress  ·  0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  16. deck list

    When you try to download a deck list (txt) from Wizard's official site the file you download is blank. The txt only has the user's name but nothing inside.

    https://magic.wizards.com/en/content/deck-lists-magic-online-products-game-info

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  17. Crusade

    Deck editor shows Crusade as "not legal in this deck format." But it's totally legal... and I've even played with this deck before.

    2 votes

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  18. Cards disappeared from collection

    I wanted to trade some Shark Typhoons I have in a trade binder but they can't be seen during the trade and it looks like I don't have them in the collection (but they're in a trade binder!!). I had 4 of them, I tried putting 1 back from the binder on the top side of the screen and it vanished. What happened?

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  19. I have not received my GenCon Vintage point from the Saturday Preliminaries.

    I still have not received the Vintage point needed to enter the tournament today. It is not in my inventory or available on the sign up sccreen for the event today.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  20. Gatherer

    When I do a search for legendary dogs on the gatherer, it's not spewing the correct results.

    1 vote

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    0 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
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