MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped

    When a player is disconnected during gameplay, and often leads to being dropped from their event.

    1,172 votes
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    109 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  2. Lag/Missed Action

    When lag causes a misclick or skipped action. The user isn't disconnected from the client though.

    772 votes
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    71 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  3. UX/UI Issue

    When the User Experience or User Interface is involved in an issue. Generally not a technical bug, but where the client could be improved to help reduce confusion.

    194 votes
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    9 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  4. 94 votes
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    6 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  5. Client Crash/Unresponsive in Duel Scene

    I was playing and Magic Online suddenly crashed and I pressed the buttons in an attempt to get back. It turns out that the game recorded what I pressed and still crashed. When I came back to the game, after reopening Magic Online, he understood that I "pressed" the buttons even with him frozen and that cost me the game.

    67 votes
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    5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  6. MTGA Crash-Lock

    Ingame crash for both players, MTGA start unpossible for both... (iminnent crash)

    44 votes
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    5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  7. Raka Sanctuary

    Raka Santuary does not recognize when you control a blue permanent and a white permanent.

    62 votes
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    Open  ·  3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  8. 39 votes
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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  9. Gameplay issue

    Mana freezes in the middle of my screen an my creatures freeze on the side so I can't tell if I can use them or not it's also the same for my opponents creatures as, I'm unsure what category this goes in for issues though

    13 votes
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    5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  10. 23 votes
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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  11. Confounding Conundrum and Field of Ruin

    Confounding conundrum recognizes the first land entering the battlefield as a result of field of ruin as if it was the second land, forcing you to return 1 land to your hand.

    14 votes
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    3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  12. Shatterskull automatically sets X as 1

    I cast the new spell shatterskull pass and it automatically set X = 1.

    14 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  13. Manamorphose automatically chooses color of mana instead of player

    I cast a manamorphose for double red, cast the second pay it with the 2 manas of the first manamorphose and automatically add other 2 red mana without the possibility to choose the color (I would add red and black)

    27 votes
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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  14. Sheltering Ancient doesn't continue to put counters

    Sheltering Ancient was played on my opps side; I had a creature in play. The first cumulative update put a counter on my creature, but all subsequent turns saw the effect not take place.

    Did not place counters on eligible creatures on my side of the battlefield after the first cumulative upkeep trigger was performed.

    15 votes
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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  15. Landfall Mechnanic not working

    Opponent played Moraug, Fury of Akoum and played a land in his first main phase. Even though Moraug's landfall ability grants a combat step after this phase, and untaps creatures at the beginning of that combat phase, the opponent attacked with a creature during this bonus attack phase and then the creature untapped at the beginning of his normal attack phase, instead of only untapping at the beginning of the bonus attack phase only. It seemed the way to get the desired result for the opponent would have been to make his land drop in his second main phase instead…

    12 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  16. Ceta Sanctuary does not recognize second state

    Ceta Sanctuary does not recognize second state

    27 votes
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    Open  ·  1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  17. Cast Down Playable in Pauper

    quando estava faltando no meu relógio 14:20 o oponente usou a carta Cast Down que não pode ser usada.

    14 votes
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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  18. Volrath's Shapeshifter causes a game reset

    I activated a Volrath's Shapeshifter and went to click the Hellkite Overlord in my hand. The game stalled, and rebuilt twice before stopping at Turn 1 with our original hands. At that point, the game forced us to yield about five turns each, including discarding to hand size.

    17 votes
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    Open  ·  6 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  19. Scute Swarm causes massive lag

    Massive lag due to Scute Swarm, couldn't end game due to timer went down

    7 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  20. Volrath's Shapeshifter becomes invisible when changing shape, can't be used

    When Volrath's Shapeshifter takes on a new shape due to the top card in the graveyard being a creature card, it becomes invisible and cannot be used to attack, block or otherwise interact with.

    As can be see in the attached chatlog, the etb ability of the creature in the graveyard still triggered (that creatures being Vendilion Clique).

    22 votes
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    Open  ·  5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
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