MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Untap Up To N Lands Midgame Restart

    We are aware of an issue with effects that untap up to N lands, such as Frantic Search and Teferi, Hero of Dominaria. The team is investigating and we will update when a fix is ready.

    67 votes

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  2. POST 2/9/22 Downtime mid game restart

    Game restarts mid-match and replays entire game up to the point it restarted, playing through previous turns on fast-forward, OR, game restarts completely part-way through forcing a whole new game be replayed.

    134 votes

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  3. Post 6/1/2022 Downtime Mid game restart

    Hello, I was playing a game of Vintage Cube and several turns into the game the system appeared to glitch out and just started the whole game over. It gave us new starting hands and everything, just appeared to go right back to the start. I chatted with my opponent and it happened on their end as well. We wound up playing it out for fun, but agreed that we should both submit a bug request.

    36 votes

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  4. POST 12/15/21 Downtime mid game restart

    POST 12/15/21 Downtime mid game restart

    Game will restart and may look like it replays through game again rapidly "on fast forward" up to the point the game reset.

    107 votes

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  5. POST 4/27/22 Downtime mid game restart

    match just restarted partway through. Gave me worse hand with less time to win on the restart. bugged up.

    43 votes

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  6. 4/6/2022 Planeswalkers Can't Be Dealt Damage

    Planeswalkers are bugged and cannot be dealt damage in my current match in a modern competitive league. It's happened twice now against Wrenn and Six and Teferi Time Raveler

    31 votes

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  7. Post 5/1/2022 Downtime mid game restart

    I was in a cube league and two games in a row in games I was significantly ahead when mtgo reset our games entirely and started a new game with a new hand.

    19 votes

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  8. post May patch mid game restart

    At the beginning of game two after i played my first land Shelldock Isle and was resolving the Hideaway trigger the game startet again. My Opponent and i both got a new hand of seven cards.
    Each turn after that the client went directly to the cleanup step and made us discard a card due to maximum hand size.

    248 votes

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  9. Expressive Iteration causes Game Restart

    I was playing when he played a card of Strixhaven (Expressive Iteration). Game broke. I saw all the game again since t1, like when you review a past game on Game Historial. Then the game restarted

    302 votes

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    14 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Investigator's journal causes fatal error/client crash

    I casted Investigator's journal and the message appeared

    65 votes

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  11. Disconnection/Dropped

    When a player is disconnected during gameplay, and often leads to being dropped from their event.

    2,718 votes

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    161 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Lag/Missed Action

    When lag causes a misclick or skipped action. The user isn't disconnected from the client though.

    2,729 votes

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    130 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  13. snapcaster and split cards

    Giving flashback to split-cards (such as fire/ice) using snapcaster mage doesn't work.

    1) Cast Snapcaster Mage target fire/ice
    2) Add appropriate mana to your mana pool
    3) Try to cast fire/ice
    4) Actual: Spell doesn't gain flash back and can't be cast
    5) Expected: Should be able to cast either half of the spell

    The game I experienced this in was: 242796314

    67 votes

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    7 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Whisperwood Elemental Game Restart

    I had opposition in play and cast whisperwoodElemental and instead of me winning the game easily there occured a bug and the game tried to reset. Unsucessfully a new game from scratch was started.

    23 votes

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  15. Keen Duelist Locks Gamestate in Super Jump

    Cast Keen Duelist, wait til next upkeep, unable to select opponent for the target and the game is locked up. Impossible to continue after casting it.

    19 votes

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  16. winota ability doesn't give indestructible to all humans creatures

    winota should give indestructible to all creatures she puts into play. However, this time I attack with 2 non-human creatures and I put 2 humans into play, the first was Brutal Cathar and the second was Tovolar's Huntmaster. I clarify that they entered as humans since it was daytime. However, it only gave Tovolar's Huntmaster indestructible. You will see in the captures the sequence and how I lose Brutal Cathar after being blocked.

    30 votes

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  17. 3 votes

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  18. mid game restart

    mid game it restarted, after the restart the game is just skipping through turns going immediately to discard

    466 votes

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  19. 2,069 votes

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    40 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Game replays and starts a new match

    The game replayed itself then started match again with new hands. Also there was no priority neither for me or my opponent.

    128 votes

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    13 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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