MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Coralhelm Chronicler and Cunning Geysermage

    During an MTGO match I unfortunately ran into an issue with Coralhelm Chronicler. After casting it the ability triggered and it showed me 5 cards. One of these cards was Cunning Geysermage, a card that has kicker. I selected the Geysermage and pressed ok to put the Geysermage into my hand. So far so good, but then MTGO didn't put the Geysermage into my hand. I then lost a close match I would have won if MTGO didn't bug out. I wish to report this incident and file for reimbursement.

    1 vote

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  2. Unable to assign Proud Wildbonder damage as if it wasn't blocked

    There's a bug with the trigger of Proud Wildbonder. In this attack, after blockers were declared, I tried to NOT assign damage from Proud Wildbonder as if it were blocked, meaning that I tried to assign damage from it as regular trample damage 1 to the blocker to kill it and the rest to my opponent. When I finished this assignment. Immediately, it gave me a text saying that there is a Illegal damage assignment and state that my other creature with trample Pyrocerotops is not doing damage when 3 is expected, EVEN THOUGH I have not even been asked…

    5 votes

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  3. Opponent Not Kicked for Inactivity

    Opponent not dropped after inactive for designated amount of time.

    4 votes

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  4. Command Zone Not Visible in Multiplayer

    when i watch a game of 4 player commander i cannot see the other player's command zones

    3 votes

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  5. Client freeze when enchanting Hateful Eidolon with Sentinel's Eyee

    I cast Glare of Heresy targeting Stasis Snare. The Hateful Eidolon under it returned to my control and when I attempted to enchant it with sentinels eyes the client prompted me to select target creature but did not allow me to select the Hateful Eidolon

    4 votes

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  6. Cannot play white cards

    i have problem during this match and also whole League,i can't submitted any white cards and because of that i must play another colour combination

    1 vote

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  7. Game performance is absolute garbage

    Something has happened to the game client over the last several weeks that makes the game nearly impossible to play without restarting the game client every other match.

    I am playing on a less than 2 month old Dell Precision 5550 with 64GB of RAM a 6 core Xeon W-10855M and a 4GB Quadro T2000 with Max-Q video card. There is no reason a game client should have an issue running on this system, however the MTGO game client grinds nearly to a halt nearly every other match despite being below 10% CPU load and having more than 30GB of…

    1 vote

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  8. Escape to the Wilds doesn't work

    hello I find this same bug again that makes them play cards and they are in exile and I can't see them, this time they played me an escape to the wilds and I couldn't see the exiled cards until their next turn, preventing me from knowing what to play and consequently losing the game and the match, they should try to fix that bug that the exiled cards are lost or they do not let the exiled cards play with adventure, in the photos it is how the cards are not and one turn later they appear, I lost…

    1 vote

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  9. Devour and Living Death

    Devour is not working properly with living death.

    Multiple times in this league I returned Mycoloth into play with a Living Death.

    The Devour trigger goes on the stack, but because of the Living Death bug, nothing is possible to sacrifice, you have to click through.

    1 vote

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  10. phage

    I only have one phage in my library, and my opponent used a bribe on me, but he did not put it at stake, although bribery says he has to choose and put a creature card at stake. this is wrong.

    1 vote

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  11. Sliversmith and Lavabelly Sliver

    Sliversmith is bugged with Lavabelly sliver and when it makes slivers it doesn't do the drain/gain effect it should.

    2 votes

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  12. Distended Mindbender doesn't reveal target's hand

    Distended Mindbender not leaving revealed cards out.

    I lost a match because I assumed mindbender would reveal the cards in their hand after I selected the cards and it didn't. Didn''t know what was in their hand for the rest of the game.

    2 votes

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  13. Mist of Stagnation will not resolve without untapping permanents

    I was unable to continue my game due to "Mist of Stagnation" having a triggered ability that i could not resolve. It would not allow me to choose untapped permanents to fulfill the requirements of the ability.

    4 votes

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  14. Game log empty

    During the tournament, my game log was entirely blank. I was unable to see how opponents scried, for example, which impacted gameplay. When I go back in to try to take a screenshot, nothing appears when I click the "Show Chat" button.

    4 votes

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  15. Dice Roll mess

    What the **** is going on over here?

    See pic attached.

    1 vote

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  16. card banned during game

    I was 2 or 3 matches into a pioneer league and my deck was banned. Where my tickets reimbursed for the uncompleted league? I have received no information regarding the status of my ability to continue playing a league (without banned cards) or any information regarding reimbursement of tickets due to now not being able to complete the league.

    1 vote

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  17. Confound couldn't target Captain's Maneuver

    When my opponent played Captain's Maneuver to redirect damage to my Coalition Honor Guard (targeting it with the spell as the 2nd target), I was not allowed to play my Confound to counter the Maneuver. Note in the attached image that Confound is not highlighted/available to play.

    4 votes

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  18. Nahiri's Binding

    I had played a card that stopped all activated abilities, naheri's binding.

    1 vote

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  19. Static Orb and Storage Matrix causes untap error

    This player is exploiting a bug in MTGO which prevents the opponent from proceeding through the untap step in order to win by timeout.

    1 vote

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  20. Auras bug

    My opponent's lands were supposed to be enchanted with auras. These were on the battlefield after resolving independent of the lands.

    3 votes

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