MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Lag/Timeout/Missed Pick while Drafting

    While drafting, lag causes a user to miss a pick or timeout from the draft.

    661 votes
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    78 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. 534 votes
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    41 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard, or other various issues during sideboarding that aren't transitioning issues or the client crashing/becoming unresponsive.

    218 votes
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    36 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  4. 149 votes
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    16 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. Sideboard Transitioning Issues

    For when an issue occurs when going to or from sideboarding back to the duel scene.

    140 votes
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    10 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. Unable to Sideboard in multiple Limited Games.

    I've had multiple Cube Events where the Sideboarding into Game 2 is just skipped altogether. Game 1 ends, and immediately before any action is taken, both players are thrown into Game 2.

    62 votes
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    Open  ·  10 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. sideboard

    Hi,

    I cannot sideboard between games. After i press submit i get to the vs screen and then it waits for the clock to tick down to full time. Just before the screen changes from sideboard to the waiting screen the sideboard "changes back". Just a quick flash. This i sooooooo anoying. Have been trying to climb the ladder but without beeing able to sideboard im at a slight disadvantage... On the pic you see the mistcallers i boarded out for game 2...

    19 votes
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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  8. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard.

    21 votes
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. 5 votes
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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Sideboard will not submit

    Playing in the Legacy league, during sideboarding, the submit button is greyed out. I can't submit my sideboard. I am then forced to play the second game of the match with my starting deck, significantly limiting my ability to be competitive in the 2nd and 3rd games of the match. I have attempted to log out and back in and gotten the same result.

    I feel I should get a reimbursement for this league as it made me unable to play competitively and have any chance of posting a winning result.

    4 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  11. Game crashed I restart and info not there

    I started up the client fresh to play round 2 of the vintage cube and the game client crashed with no input but my clock was ticking down and the button in the client window to pass priority was lit up but unclickable. I restarted the client and the revealed cards and the settings are gone. My clock also shows that I wasn't losing time do to the error.

    19 votes
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    Open  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. Asset Error

    Was playing A Draft Event when the game froze. I couldn't play anything, but could still hear the game. Timer wouldn't activate or anything. I had to shut down and restart the game, where I receive an "asset error." Normally I wouldn't mind too much, but I used a premium draft token for the event.

    3 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  13. 11 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Wrong Pool during draft

    After round one, I went to edit my deck and look at my pool again. It loaded an old pool into my deck editor and I was not able to edit my current deck or pool.

    2 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  15. Empty event shows up when I login

    When I login, an empty event shows up with no other player. Conciding the match doesn't exit the event, the only way to exit is by clicking the "X" button to close the window, but that doesn't delete the event, it still displays as if I were on the match but hidden.

    Previously I had a legacy tournament practice event with someone I don't know, the game crashed and we were not able to concede. I closed the window and selected "Concede". Ever since then I always get the empty event pop up.

    1 vote
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  17. Ravnixtravaganza

    I paid for and entered the Ravnixtravaganza draft and ended up drafting Modern Masters cards and playing against a Ravnica deck...

    2 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. prize

    Hi I did not get a prize and I went 28th in the MTGO pauper challenge.

    Event No. 12221074

    Thanks.

    1 vote
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. pyroclasic hellion return land ability bugged after multiple triggers prior

    Cast Pyroclastic Helion

    Opponent cast Smite the Monster on their own Mryiad Construct as Hellion trigger was on the stack to return land.

    Cleared stacks from myriad construct creating 6x 1/1 tokens due to having maul of skyclaves attached

    Tokens entering cause stacks from Kor Celebrant to stack over hellions trigger.

    Once stacks cleared from healing from celebrant, my own trigger was not cleared and would not let me return land from Pyroclastic Helion.

    Only option was "NO" and no "Yes" option was available when being asked to return land.

    All lands were blacked out and could not be clicked.…

    1 vote
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  20. Shatterskull Smashing and Sanctum Prelate

    I had a Sanctum Prelate on 4 (four) but my opponent was still able to cast a Shatterskull Smashing with an X = 2, which leads to a converted mana cost of four, which should be forbidden.

    1 vote
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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