MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. MTGO Crashing on using Wedding Announcement

    Cast Wedding announcement in MTGO sealed and mtgo immediately crashed. It crashed 2 more times on reopening. The weird thing is it clearly crashed my opponents client as well, because they ended up timing out and gave me the win.

    Spoke to some other players and it happened to another player with wedding announcement as well. Note I successfully used the card before so I'm not sure exactly what caused it, but it was played turn 3 this time.

    239 votes

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  2. Post AFR Mid Game Restart

    I was playing AFR sealed league, R2. Score was 1-1 and we started 3rd game when we both had like 9-10 min on timer. During 3rd game i got hard lagging what results in losing by timer.

    515 votes

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  3. Lag/Timeout/Missed Pick while Drafting

    While drafting, lag causes a user to miss a pick or timeout from the draft.

    1,455 votes

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    134 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Cards On Stack keep repeating

    Play Orcus, Prince of Death, with first ability for -1/-1 to all creatures. Opponent responds by playing Dragon's Fire with the ability on the stack. The ability never leaves the stack, but keeps triggering, causing me to die due to losing infinite life. I was at 14 life when the incident happened.

    45 votes

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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Unable to join queue

    Keep getting the "unable to join queue due to current match pending" message in a commander legends draft. It's been happening for an hour now

    224 votes

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    56 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  6. game restarted and made us discard tell i was out of cards and lost.

    we was in game 3 when in middle of game it froze and restarted us both gave us 8 cards and told us to discard tell we decked our self now i'm starting a league as 0-1.
    league# 5392
    Game# 743970254
    Match# 235151301

    Game 3

    204 votes

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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard.

    909 votes

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    76 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  8. 799 votes

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    51 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Pauper 2 Player Queue Removed

    Since last downtime Pauper no longer has a 2 player Queue,
    why?

    4 votes

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  10. 2 votes

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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Match with "Unknown Opponent" resulting in a loss

    start a league 4-0 (8-0) but have some weird blip causing an "unknown opponent" 0-0-2L??? that causes me to be paid out prizes like i finished 4-1.

    10 votes

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  12. Shorter sideboarding time

    During pauper challenge the sideboarding time of 150 s was shorted, the game begun before the end of the timer.

    1 vote

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  13. prizes

    I played 3 games of new to MTGO modern Gauntlet, and didn't recieve any prizes. I went 3-0, 1-2, and 2-1. I should have earned a few play points for the 3-0, but didn't.

    1 vote

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  14. 1 vote

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  15. Storm God's Oracle and Harmonic Prodigy

    I was playing a game and this synergy should cause storm gods oracle to double its death trigger when it dies, however it does not seem to work as found in game vs MinorLion event number 232063454

    24 votes

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  16. 373 votes

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    25 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  17. Modern Banned Gauntlet Incorrect Deck Name

    the modern banned gauntlet issued me decks with improper names. I chose valakut ramp and received eldrazi aggro.

    6 votes

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  18. Mtgo more info button

    When i click on an Event, regardless the event, in MtGO.... the button should take me to info on that event. Not to Introduction to Events.

    THIS NEEDS TO BE FIXED.

    Can I have a job???????? because it seems like nothing is getting done

    1 vote

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  19. grafdiggers cage transmorgify

    i cast a transmorgify on my ops creature while a cage was in play and my op still got his creature

    46 votes

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    In Progress  ·  0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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  20. Commander Legends game replays itself and restarts

    About 1 hour into my first commander legends draft game and after confiscate is played on Merchant Raiders, the game restarts and replays itself very quickly until completion, then restarts again. No game actions can be taken and chat does not work. After two full replays, the game fully restarts to a new random game, but my opponents have already left.

    Update: after waiting for another 7-8 minutes or so, the game declared itself a draw and we were not given the chance to award votes. The match summary displays us each as having -1 votes

    83 votes

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    9 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →

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