MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Game crash

    In the middle of a game the game is suddenly closed

    Windows 10 64 bit

    Event viewer error message:

    Faulting application name: MTGA.exe, version: 2019.3.2.27194, time stamp: 0x5e43e820
    Faulting module name: AkSoundEngine.dll, version: 0.0.0.0, time stamp: 0x5c45c221
    Exception code: 0xc0000409
    Error offset: 0x0000000000157fdc
    Faulting process identifier: 0x3a68
    Failed application start time: 0x01d65388ed612c72
    Faulting Application Path: C: \ Program Files \ Epic Games \ MagicTheGathering \ MTGA.exe
    Faulting module path: C: \ Program Files \ Epic Games \ MagicTheGathering \ MTGA_Data \ Plugins \ AkSoundEngine.dll
    Report identifier: 11695442-8e0a-48f4-8e3b-d5aa8b7ae986
    Full name of the failed package:
    Relative application identifier of the failed package:

    63 votes
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    13 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. Critical error on startup

    Steps Performed:
    - Client restart
    - Clean uninstall reinstall

    First clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client

    Error message received:
    Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.

    58 votes
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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. 33 votes
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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. lag

    I've been playing vintage cube last week and I've been met with an annoying problem. Sometimes when I pass priority or want to click OK, the client lags but my timer goes down. This usually takes 20-30 seconds before going on. It happens several times in a match which can cost me up to 4-5 minutes of my clock.

    76 votes
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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. 22 votes
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  6. 16 votes
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    4 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  7. Game stuck on the loading screen

    just spinning. forever. I tried a fresh installation. I tried with a VPN connected to NY and that worked.

    39 votes
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Game crashing after connecting

    So when I start MTGO, I get the normal "computer is communicating with server" then after it presumably connects, it immediately crashes after yesterday's update. The start-up sound is not heard. This is both and after I uninstalled then reinstalled MTGO.

    23 votes
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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Magic Online "Out of Date" Error Message in Client

    MTGO won't allow sign on saying "out of date version. please close client and restart to downloaded latest version" which is followed and no new version has been downloaded. I've attempted uninstalling and re-installing and still run into the same error while attempting to sign in. I've tried rebooting the computer and the same issue happens.

    18 votes
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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  10. 22 votes
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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. Connection

    I keep getting a login issue, it says that there is a system deployment issue and that I should contact the vendor which would be you.... What do I do?

    7 votes
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. game crashes without window error

    the game closes without explaining, you cannot have a normal game. Since the update of the M21 I can not go platinum because it closes and when I enter it resumes the game and closes again, I do not get any error window or anything. The black screen was solved, but nothing else, the game has a greater problem and they do not give it importance. I don't even dare to play a draft, let alone spend a penny on something flawed.

    3 votes
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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  13. Locked out/no connection to Magic Online

    I have been locked out of my MO and have been unable to log in since around 23:30 on 5 June (JST).

    6 votes
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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  14. can not play

    Today I playing Modern league.
    The screen suddenly switches and does not move from this screen shot.
    I also tried uninstalling it, but it didn't work.
    I want to know how I can play mtgo again.

    1 vote
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. 2 votes
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  16. 3 votes
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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  17. mtga leaves during the game

    mtga leaves during the game and I can't return, when I opened the game again I enter the last game and leave again. no error message is displayed.

    3 votes
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  18. I can't access my account !!!

    I have an old account (lukinhaas25 # 37902) and I want to go back to playing, but when I try to login it appears that my password or sogin is incorrect, and asks to reset the password if the error persists, but when I put it to reset, the error, and send contact support, so please fix my account so I can get back to playing.

    1 vote
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. CardDataException

    Hello,

    I have a CardDataException when i launch MTGO. If i reinstall MTGO, i can launch the software the first time, play, exit MTGO. But when i try to launch MTGO a second time, i have this exception.

    Thanks a lot

    2 votes
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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. Client Not Connecting

    8:30 am EST on 8/30, I am getting a message saying MTGO cant connect, Im getting a message saying check my connection to the internet which is definitely working fine. I also see a messages saying MTGO is under going maintenance but nothing is showing is on the schedule

    2 votes
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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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