MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    312 votes

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    25 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  2. Client Crash/Unresponsive

    When there is either an error message, or the client is unresponsive, and you must force close the client.

    319 votes

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    6 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  3. Replaying entire match Loop

    The game kept reseting and replaying the entire game up until the point of the bug.

    284 votes

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    18 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  4. Auto skip

    If I take more than five seconds to do an action in my main phase it will skip to the end of the turn.

    161 votes

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    29 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  5. Color Challenge V - Waiting for the Server... forever

    Ever since the last update a couple of days ago, I can't do stage V of any of the color challenges (the ones I haven't done are red, green, and black). Instead, the screen says "Waiting for the server forever".

    6 votes

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    5 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  6. Match results are incorrect

    My wins in the Sealed League are not accurately reflected in the client. My match one win is displaying as a loss (while my game wins do display). My match two record is very incorrect (match loss shown with a game record of 1-0-2 , which didn't happen).

    36 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  7. game reset

    I won game 1, lost game 2, game 3 my opponent was at 3 HP and had only 2 cards in hand. He cycled a Raugrin Triome and it COMPLETELY reset game 3 and we are currently starting over from the beginning... I have no idea how this happens. Attaching screenshot with match information. League #5802, Match #239096059, Game #759753156. Unsure if the game % reset on the game reset.

    6 votes

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    4 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  8. 14 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  9. No Friends List

    My Friends list is gone along with my daily challenges. This is also happening with many other friends of mine.

    5 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  10. During game two of the match the game restarted & wouldn't load again until i conceded

    the game restarted game two on turn four. Then it replayed the whole game up to restart as if we where spectating, then restarted again and me and opp could message each other but we couldn't play spells and game forced discard every turn like F6, restarted again and i conceded to go to game three & hopefully end glitch. game one and three worked as normal.

    5 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  11. Going first roll is broken

    Not an idea, but a question...
    At what point is it considered statistically broken that my opponent goes first WAY more often than I do? I started tracking it a while back, and over months, in the casual Play area, my opponent has gone first 152 times, while I have gone first 66 times, more than at 2-to-1 favor for my opponents. What gives? Why is does the dice roll program hate me so much? What is wrong with it?????

    3 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  12. MTGO Crashes and Game Replays

    This issue has happened playing 4 player commander in a couple of decks (Yarok, Ezuri, claw of progress etc). I will play a card such as Hornet Queen or Avenger of Zendikar and whilst the trigger to make tokens is on the stack, I will cast Mystic Reflection targeting the Hornet Queen or Avenger of Zendikar to produce many more copies and therefore many more tokens.

    This simply produces a lot of triggers for the stack, especially in a deck like Ezuri, claw of progress.

    To be honest this isn't the only situation in which I crash MTGO. I crash…

    3 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. Cr1ms0nw0lf is stuck in a game

    My online name is Cr1ms0nw0lf and i cannot concede or quit this game i was in since yesterday. It's in commander open play. please help

    1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  14. MTGO memory leak

    PLEASE fix this. MTGO have some problem with memory leaking, me and a lot of players complain about this issue. We can't play more than 3 matches, because the game goes slower and slower, and we need to restart MTGO. This already makes me lose a lot of leagues, and have a lot of money loss. My computer is able to process a lot of heavy games very very well, but this keeps happening to MTGO. Send at least an answer if this is an issue that you are investigating. Thanks.

    3 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  15. altar of the brood + bruvac on board mills too much in commander

    1. altar of the brood turn 1
    2. turn two land => mill 1 card each opponent (ok)
    3. turn 3 land => mill one / bruvac etb : mill 2 the first opponent and 8 the others
    4. repeat on turn 4. land mill 2/8/8 ...

    mil to many cards...

    2 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. No daily quest and no rewards for completing those

    In the main Menu there are no daily or weekly quest shown , and i dont get any coins or exp for winning games
    I have this problem for 2 Days now

    3 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  17. No daily quest and no rewards for completing those

    In the main Menu there are no daily or weekly quest shown , and i dont get any coins or exp for winning games
    I have this problem for 2 Days now

    3 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  18. Explosive Iteration

    When changing choices for Explosive Iteration, game restarted.

    2 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. Bug do jogo nao acabar

    Hoje eu estava jogando uma partida rankeada e ganhei do meu adversário... Porém mesmo após a vida dele estar em negativo o jogo não acabou então pra ver até onde ia eu e o cara ficamos jogando 40 min mais ou menos sem ninguém render e ele chegou a ficar com mais de 3k de vida negativo e mesmo assim nada do jogo acabar o, mais bizarro e engraçado é que ele depois conseguiu virar a partida e quando eu zerei a vida deu derrota pra mim e perdi pontos na rankeada... Tá de sacanagem né Magic!!

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  20. Game reset

    I was in the middle of a commander game (Around turn 6-7) and mtgo began playing the playback from the match that was nowhere near done. I was unable to communicate with my opponents. It has happened multiple times before and its happened to me about 3 times in the last 24 hours. Please fix this bug. Game #241216979

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
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