MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. 93 votes
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    13 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  2. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    32 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  3. Selvala, Explorer Returned Parley Resets the Game

    Since the new update with Companions and Ikoria. Selvala, Explorer Returned Resets the Game when you activate her parley ability. After activating her tap ability the game pauses for a moment, and then crashes showing you everything that has progressed through out the game. If you wait through the entire replaying of the game to try and activate her again. It again restarts the game and you have to try and watch the game once more.

    This is very troublesome since this is my commander.

    15 votes
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    Open  ·  8 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  4. Tree of perdition/Biomass Mutation Glitch

    game glitches out when exchanging life total with tree of predition to 1 life.

    Steps to Reproduce
    -Tree of perdition in play
    -Play Biomass Mutation for 3, causing all creatures I control to have base stats of 1/1
    -Tap Tree of perdition to switch its toughness of 1 with other players life total
    -Game begins to replay the entire match in fast forward twice until the match restarts

    7 votes
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    Open  ·  6 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  5. planar die button will not roll planar die

    button for planar die does nothing
    the die works when using fractured power stone

    15 votes
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    Open  ·  0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  6. Game restarted and self-played

    3 pod in Commander Open Play

    I play Golos superfriends, against Sisay Legendary, against Meren. It started to get buggy mid-game when the Monarch was introduced (which messed up the card alignment).

    My board became insane with multiple walkers, enchantments, and creatures. There were about 60 permanents on my field including emblems, then I ultimate'd Sorin, Grim Nemesis, after Primeval's Glorious Rebirth, multiple instances of Ajani, the Greathearted proliferating as well as Nicol-Bolas, Dragon-God proliferating too using that same effect. Sorin's ulti would have created about 60 vampire tokens.

    The game then stalled, then restarted, and began to replay the…

    7 votes
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    Open  ·  1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  7. Spellskite bug

    Dear MTGO

    I hate to right and complain as I'm very much a fan of your product. I did however run into a annoying bug that cost me a league match.


    1. My opponent cast assasin's trophy targeting one of my non-spellskite creatures

    2. I changed the target

    3. Lost 2 life

    4. Assasins trophy killed the original creature - not my spellskite

    This happened twize in a row over a couple of turns.

    I proceeded to loose the match 2-1. First of all it would be nice if it is indeed a bug to have it fixed - and although I don't expect…

    4 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  8. Auto skip

    If I take more than five seconds to do an action in my main phase it will skip to the end of the turn.

    3 votes
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  9. i have problem error unity 2018.3.12f1_8afd630d1f5b

    After starting the session and entering a game, starting, mid-game or at the end I get an error and automatically closes the game, preventing me from winning the ranked, as a result of the game closing I lose the game

    4 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  10. Replaying entire match Loop

    The game kept reseting and replaying the entire game up until the point of the bug.

    3 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  11. Verdeloth the Ancient

    Hi,
    I think I found a problem during Invasion block draft.
    In more than one match I tried to cast Verdeloth with kicker cost, but seems didn't work although I tapped more mana than the normal casting cost of the creature.
    I attach one of these match.
    Is there any problem?

    THanks Luca

    2 votes
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  12. unable to respond to an instant only during the end phase

    Good morning,
    my problem is: during the end phase (only during this phase), more than once happened that i was unable to respond to an instant casted by my opponent. for example i get "lighiting bolt" on a creature which would dies, i have "emerge unscathed" in my hand (target creature gains protection from a color until the end of the turn), the creature goes strictly to graveyard without the opportunity to cast my "emerge unscathed". yielding sistem was not active, i had the mana the cast, my opponent wasn't controlling anything that could make me unable to cast my…

    2 votes
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. Vintage Cube

    When I joined the Vintage Cube, I jumped directly to the deck I built previous draft.

    1 vote
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    Needs More Info  ·  2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  14. underworld dreams and spitful visions breaks game and creates infinte replays

    A player plays time twister with an underworld dreams and spiteful visions on the field. Duel caster mage was then cast to copy the time twister. The triggers from underworld dreams and spiteful visions go on the stack. However the game breaks and causes an infinite loop of the game replay instead of resolving the triggers

    1 vote
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  15. When commander exits battlefield

    I know you can select anytime before hand where your commander will end up "before hand," but this is flawed. Where I may want mu commander to go depends greatly on what my opponent does if they kill, exile, bounce it, etc. this setup can also cause many dumb mistakes, like killing your commander with your own Thasa.

    Can it be switched so that when you commander leaves the battlefield, you are then prompted to select where it goes? Like in real life? This would eliminate mistakes and allow reaction to your opponent play

    2 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. tabernacle at pendrell vale pay issue

    My opponent and I both were unable to pay for our tabernacle triggers and lost all of our creatures. We both tapped all of our lands to be able to pay, but then it would not let us use any of the mana to pay for our creatures.

    1 vote
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  17. i dont receive redwars

    I enter a game and everything goes well, I win it and when I go out to receive the reward for victory (gold, cards or experience) the game skips the delivery and they do not give me the reward, it happens often, at least 1 out of 5 games won

    1 vote
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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  18. no cards to draw and other player wins

    so i just had a game where the other player had no cards in his library and he didn't lose and then tried to get even more card when he had no cards in his draw phase the other play had no cards how did he win the other player had a green and black deck

    1 vote
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    Needs More Info  ·  1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. Paused league

    My opponent conceded then game stuck. I should have 5-0 and trophy, but for now it seems like this game never happened (I'm still 4-0)

    1 vote
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  20. Regarding previous bug report

    This is regarding my previous report "Spellskite Bug" I wrote that I lost the match, that is incorrect I meant to write the game. I did win the match 2-1. My apologies. Naturaly a refund won't be necessary! But ofcourse still appreciated ;)

    Thx for all the work you do!

    1 vote
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
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