MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Post 2/9/2022 Unable to Join Match From Queue

    my game did never started. i clicked join match but my game never popped up. after some long time my mtgo finally closed and i tried a login and then after some long loading i had already lost my match

    13 votes

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  2. territorial kavu attack trigger is bugged

    when you attack with kavu the trigger just kind of does what ever it wants... if it even triggers at all

    8 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Can not cast Gargadon when sacrificing to it.

    Cannot cast Gargadon when sacrificing to it.

    4 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Time over but not getting game win

    I am playing a legacy game in a league in MTGO, my opponent ran out of time, but I dont get the win for the game and only way to close the window is conceding the game, so I am stuck, I cant play anymore cause I have to let the window open.
    Please help me, thank you!

    1 vote

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Toxrill + Dollhouse of Horrors Bug

    I brought back a Toxrill with Dollhouse of Horrors while opponent's creatures still had ***** counters on them and yet they didn't receive -1/-1 for each of them, nor did they when additional ***** counters were put on them; however, they did still trigger the creation of slug tokens when they died.

    11 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  6. gargadon can not be cast after sacrificing a land or creature to cast it

    gargadon can not be cast after sacrificing a land or creature to remove time counters to cast it.

    3 votes

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  7. Can't leave Match or Concede

    Entered a match on MTGO commander open play, game crashed during the match. Rejoined and it never loaded, and now the game thinks im still in that match and opens it every time I launch the client and it won't let me concede or leave the match

    1 vote

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  8. stuck in a modern game in a league

    I already opened a ticket for reimbursment but got no answer. The even graver problem is that I cannot play any more mtgo modern leagues. One of the matches I tried to play this morning never started and I got stuck entering the match. I've tried conceding the match, resetting, nothing works... I really need help, I've spent quite a lot amount of money on the past few days and now I can't even play anymore league matches since it's stuck forever.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Game won’t start

    I began a new match, got a grey display the usual one, but no cards or log or chat. After minutes I restarted and tried a new game, it stated that a game was in progress and now I’m back to the grey screen. Lobby is Vintage League.

    1 vote

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  10. Client Crash/Unresponsive

    When there is either an error message, or the client is unresponsive, and you must force close the client.

    431 votes

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    6 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Disconnection/Dropped

    Play Lobby Disconnection/Dropped

    400 votes

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    25 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Unable to stack moon-circut hacker triggers

    Unable to stack triggers if they are from identical sources if they are on same-named cards. Even if they will resolve differently.

    Steps to reproduce. Attack with an unblocked moon-circut hacker an ornithopter and another hacker in hand. Ninjutsu in the hacker on ornithopter. Deal damage, causing triggers to go on the stack. The game auto stacked the old hacker's trigger first, at least in my case, causing you to have to discard before you draw from both triggers.

    1 vote

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  13. Kitchen Imp not showing on exile area

    In a Pauper pratice match I wanted to play Kitchen Imp with Madness cost after discarding it with Faithless Looting. The card was not visible on my exile area. But my opponent could see it. He forfeited because he must have thought I was being a jerk. But it clearly was a bug.
    Thanks in advance for the attention provided

    1 vote

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  14. Chat Window keeps disappearing. Please give us an option to integrate the chat window in with the MTGO interface.

    The chat feature is a mess to access, the window keeps disappearing and/or becoming inaccesssable.

    I havent been able to buy cards on cardhoarder at all ever since the newest update broke chat access yet again!

    Please just integrate chat into the dang game interface rather than as a seperate window.

    1 vote

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  15. Super Jump League - Can't select other packets

    When I queued into JUMP and began drafting, the packets were layered over each other such that I had only the 'Choice' of the bottom packet, and thus was not able to draft my choice of the packets

    1 vote

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  16. no Magic Online draft for Commander Legends: Battle for Baldur's Gate

    Dear customer support agent,

    I am saddened to learn that Commander Legends : Battle for Baldur's Gate drafts wont be coming to Magic Online. I was an avid commander player and really enjoyed the first edition of Commander Legends. Due to health reasons, visiting my local game shop for a commander game has become impossible. Regular commander constructed just isn't the same online as in person. The Commander Legends online drafts however had that same more rough and casual vibe that i liked about commander, all in a neat limited format. Therefore ever since the Commander Legends drafts ended, I…

    1 vote

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  17. 1 vote

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  18. MTGO memory leak

    PLEASE fix this. MTGO have some problem with memory leaking, me and a lot of players complain about this issue. We can't play more than 3 matches, because the game goes slower and slower, and we need to restart MTGO. This already makes me lose a lot of leagues, and have a lot of money loss. My computer is able to process a lot of heavy games very very well, but this keeps happening to MTGO. Send at least an answer if this is an issue that you are investigating. Thanks.

    18 votes

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    13 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  19. hex parasite

    Hex Parasite doesn't remove counters from my opponents planeswalkers nor does it get +1/+0.

    1 vote

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  20. Replaying entire match Loop

    The game kept reseting and replaying the entire game up until the point of the bug.

    287 votes

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    20 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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