MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. dayly quest not updating

    I have been playing games with my blue deck and the total hasn't gone up on the 750gp quest.
    attached is a picture of before, at the end of and after a game (pics 1-3 respectively). I am, and have been online for the entirety

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  2. Sideboard bug

    When playing in MTGO Leagues, after I submit my deck for the game when side boarding, I get an error that shuts down MTGO and I need to log back in. Is this being corrected?

    3 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  3. Games glitch after turn 6 to 12 and run through all the turns and plays. then starts the game new. happens a lot. Last update started it

    Game goes through a rapid restart with all the plays and card. then goes to a new start game screen. happening mostly after last update.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  4. Exploit with votes in commanders legends lobby

    So after a game had ended it displayed the votes per player it was 1-0-2-2 i had closed the window when it popped uped again but this time the winner had gotten an extra vote . this kept happening until the player maxed out at 50 votes I'm not sure if this is a purely visual bug or if it was a true exploit.

    3 votes

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    2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  5. Cannot send direct challenge to my friend

    I sent a direct challenge to my friend who was online. The challenge didn't register, no waiting for acceptance icon, just nothing.

    But report attached.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote

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  7. 2 votes

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  8. 1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  9. 4/15/2021 to current LAG so bad everyone leaves the games

    Starting on 4/15/21 and still continuing the lag is so bad no one completes the games.

    seems like something is really wrong with the client or server

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  10. Strixhaven Lessons make game logs go nuts

    When using learn cards and / or playing lessons, there seems to be something that makes the game logs wrgon, though there are no impact on gameplay. The examples attached will be clearer

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  11. Registration problems

    When I try to change my country to Brazil, the system will not let me make the change.
    The "status" option is disabled and the "confirm" button is also disabled.
    Prints attached.
    How to proceed?

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  12. No more algorithms

    No more algorithms, just let the game go random 1/60 or whatever size your deck is. The algorithms change if your in ranked/play/traditional. STOP THAT. MTG is a RANDOM CARD game, your rhythms are so obvious!!! Oh I drew the one card in my deck that would win in this scenario I know its BS. Not fair to me or my opponents.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. I am still in a game days after I finished

    A game that I am have already finished is still saying I am joined and opening a tab this game days after. This slowing the speed of logging in and increasing the frequency of crashes during logging in.

    1 vote

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    3 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  14. Commander Legends league won't let me join que after I won my first pod

    I won my first pod in the Commander Legends Phantom event. After that, I tried to join again and it told me my results were still pending. So I went to bed and tried again this morning and it gave me the same error message. It also shows that I have 0 wins, even though I won my pod. What can be done about this?

    4 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. manifest phyrexian revoker

    If you manifest a phyrexian revoker it will ask you to name a creature.

    Steps to recreate.
    1. have whisperwood elemental out
    2. have phyrexian revoker on top of your library
    3. the end step trigger manifests the revoker
    4? revoker asks you to name a card

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  17. nicol bolas, god-pharoh

    1. playing golos in commander pod. match 238174161 game 756079024
    2. cast nicol bolas, god-pharoh off of golos activation
    3. activate nicol bolas, god-pharoh +1
    4. one player concedes and the ability bugs out and doesn't make the other players exile cards from their hand
    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  18. VIntage Cube

    The 'Vintage Cube' is still called 'Holiday Cube 2013' in the pack scene and in the draft log.

    2 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. Yuriko, the Tiger's Shadow's trigger revealed Commit//Memory and my opponent took no damage.

    Should have taken 10 damage (which would have been lethal) but instead my opponent took nothing. It seems to be a bug, if you look at our chat log even my opponent agreed.

    My MTGO username is Dwayenbank

    5 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  20. Deck becomes invalid when sideboarding between games 2 and 3 of a Commander match with a buddy

    1. Go to sideboarding when tied 1-1
    2. A duplicate copy of my Commander appears in the deck
    3. A Deck Error message pops up (see attached file) saying that Magic Online has re-validated the card pool
    4. You are unable to submit the deck for game 3
    5. Moving the duplicate Commander to the sideboard invalidates the deck and also locks you out of deck submission Note: this has happened on approx. 5 occasions, only when a direct challenge match is tied 1-1
    1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
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