MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Commander Legends league won't let me join que after I won my first pod

    I won my first pod in the Commander Legends Phantom event. After that, I tried to join again and it told me my results were still pending. So I went to bed and tried again this morning and it gave me the same error message. It also shows that I have 0 wins, even though I won my pod. What can be done about this?

    4 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  2. Shuffler/Mulligan Bug

    During a match, I mulligan'd to 6, put a card on bottom. Then cast preordain on t1. (This is during a limited match) and I saw on the top 2 cards both copies of the card I originally put to the bottom during the mulligan.

    Happened in match# 235496634

    3 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  4. manifest phyrexian revoker

    If you manifest a phyrexian revoker it will ask you to name a creature.

    Steps to recreate.
    1. have whisperwood elemental out
    2. have phyrexian revoker on top of your library
    3. the end step trigger manifests the revoker
    4? revoker asks you to name a card

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  5. nicol bolas, god-pharoh

    1. playing golos in commander pod. match 238174161 game 756079024
    2. cast nicol bolas, god-pharoh off of golos activation
    3. activate nicol bolas, god-pharoh +1
    4. one player concedes and the ability bugs out and doesn't make the other players exile cards from their hand
    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  6. Yuriko, the Tiger's Shadow's trigger revealed Commit//Memory and my opponent took no damage.

    Should have taken 10 damage (which would have been lethal) but instead my opponent took nothing. It seems to be a bug, if you look at our chat log even my opponent agreed.

    My MTGO username is Dwayenbank

    5 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  7. Deck becomes invalid when sideboarding between games 2 and 3 of a Commander match with a buddy

    1. Go to sideboarding when tied 1-1
    2. A duplicate copy of my Commander appears in the deck
    3. A Deck Error message pops up (see attached file) saying that Magic Online has re-validated the card pool
    4. You are unable to submit the deck for game 3
    5. Moving the duplicate Commander to the sideboard invalidates the deck and also locks you out of deck submission Note: this has happened on approx. 5 occasions, only when a direct challenge match is tied 1-1
    1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  8. Old game window loads every time MTGO client starts

    For the last two days, every time I start the MTGO game client, a game window (for a game that crashed approximately two days ago) loads automatically. Everything is completely empty in the window (see uploaded image #1). The game is also still visible as "joined" in the lobby every time I start (see uploaded image #2).

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  9. Game Crash

    I was in a 4 person, Commander general game. I was playing Maze's End and Scute mob. I used Maze's End at the end of last players in the games turn, it created many tokens. The game reset and started replaying from the beginning. Match 237609467 Game 753760332

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  10. Unable to continue Draft - Server thinks I am still playing a game

    I am unable to continue my draft of commander legends or start a new game of commander. It will not allow me to connect and tells me that I'm currently in a game.

    2 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. 1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  14. Cant cast spells between blockers and damage step

    Hi,

    Have had it a few times now. When i want to cast an combat trick it wont let me and goes strait to damage step.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  15. Client automaticly concedes a winning position for me

    Supreme Vintage draft, ~16:45 (gmt+1), 18.12.2020
    Chain of event: I had a large board, with one hullbreacher. I cast wheel of fortune, and with that on the stack, my opponent cast 2x Ancestral Recall on me. I drew and played another Hullbreacher, still with the wheel of fortune trigger on stack. The game just ended and said my opponent won the round, even though I had a huge board, he had nothing, was about to have nothing in hand, and me with 7 cards+14 treasure tokens. I did not press anything, except accept on the wheel of fortune on the…

    1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. Join a match bug

    When u try to join a match and fail, the join button disable and u cant join or create any other game.

    8 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  17. Blank game cannot be ended

    A game I joined from couple days ago is still showing up in my lobby, with no one other than me in the game and nothing showing in the game window. Regardless of how many times I concede the match, it simply cannot go away.

    3 votes

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  18. Mobile app laggy to the point of crashing on Pixel 3 XL.

    I played 3 matches of historic on my phone, the first 5 minutes or so was a decent experience, but it kept getting more and more laggy. This was especially noticeable when the turn got passed to me and my permanents were untapping but everything was slowing down to a crawl. My opponent would attack and it wouldn't move to my blockers phase for 5-7 seconds, and I know my clock was actually ticking because I'd see the rope start burning when the app stopped being frozen.

    Eventually the app completely crashed and I roped out and lost the match.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. Vintage Masters VMA drafts ending early?

    The official calendar says VMA was to end on the 28th, but it seems to be over already. Anyone else able to play VMA right now? I was one game into a draft and would have liked to finish it.

    1 vote

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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  20. Ever since Zendikar Rising the game client has been filled with client lag.

    Ever since Zendikar Rising the game client has been filled with client lag. This intensifies and more time passes in each game I play.

    I have a brand new computer, and hardwired connection and experience no issues with other more graphic/cpu intensive.

    3 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
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