MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. 1 vote

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  2. nicol bolas, god-pharoh

    1. playing golos in commander pod. match 238174161 game 756079024
    2. cast nicol bolas, god-pharoh off of golos activation
    3. activate nicol bolas, god-pharoh +1
    4. one player concedes and the ability bugs out and doesn't make the other players exile cards from their hand
    1 vote

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  3. Yuriko, the Tiger's Shadow's trigger revealed Commit//Memory and my opponent took no damage.

    Should have taken 10 damage (which would have been lethal) but instead my opponent took nothing. It seems to be a bug, if you look at our chat log even my opponent agreed.

    My MTGO username is Dwayenbank

    5 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Old game window loads every time MTGO client starts

    For the last two days, every time I start the MTGO game client, a game window (for a game that crashed approximately two days ago) loads automatically. Everything is completely empty in the window (see uploaded image #1). The game is also still visible as "joined" in the lobby every time I start (see uploaded image #2).

    1 vote

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  5. Game Crash

    I was in a 4 person, Commander general game. I was playing Maze's End and Scute mob. I used Maze's End at the end of last players in the games turn, it created many tokens. The game reset and started replaying from the beginning. Match 237609467 Game 753760332

    1 vote

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  6. Unable to continue Draft - Server thinks I am still playing a game

    I am unable to continue my draft of commander legends or start a new game of commander. It will not allow me to connect and tells me that I'm currently in a game.

    2 votes

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  7. 1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Only white color during draft

    While playing Premier Draft, when using the Shimmerdrift card, when trying to choose the color it would give, only the white color appeared, making it impossible to choose another color. This has already happened a few times this month, and again today. I thought I would have fixed this problem already since there are so many reports.

    1 vote

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  9. 1 vote

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  10. Cant cast spells between blockers and damage step

    Hi,

    Have had it a few times now. When i want to cast an combat trick it wont let me and goes strait to damage step.

    1 vote

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  11. Client automaticly concedes a winning position for me

    Supreme Vintage draft, ~16:45 (gmt+1), 18.12.2020
    Chain of event: I had a large board, with one hullbreacher. I cast wheel of fortune, and with that on the stack, my opponent cast 2x Ancestral Recall on me. I drew and played another Hullbreacher, still with the wheel of fortune trigger on stack. The game just ended and said my opponent won the round, even though I had a huge board, he had nothing, was about to have nothing in hand, and me with 7 cards+14 treasure tokens. I did not press anything, except accept on the wheel of fortune on the…

    1 vote

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Join a match bug

    When u try to join a match and fail, the join button disable and u cant join or create any other game.

    8 votes

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  13. planar die button will not roll planar die

    button for planar die does nothing
    the die works when using fractured power stone

    17 votes

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    Open  ·  2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Mobile app laggy to the point of crashing on Pixel 3 XL.

    I played 3 matches of historic on my phone, the first 5 minutes or so was a decent experience, but it kept getting more and more laggy. This was especially noticeable when the turn got passed to me and my permanents were untapping but everything was slowing down to a crawl. My opponent would attack and it wouldn't move to my blockers phase for 5-7 seconds, and I know my clock was actually ticking because I'd see the rope start burning when the app stopped being frozen.

    Eventually the app completely crashed and I roped out and lost the match.

    1 vote

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  15. Vintage Masters VMA drafts ending early?

    The official calendar says VMA was to end on the 28th, but it seems to be over already. Anyone else able to play VMA right now? I was one game into a draft and would have liked to finish it.

    1 vote

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  16. Ever since Zendikar Rising the game client has been filled with client lag.

    Ever since Zendikar Rising the game client has been filled with client lag. This intensifies and more time passes in each game I play.

    I have a brand new computer, and hardwired connection and experience no issues with other more graphic/cpu intensive.

    3 votes

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  17. submit

    em ligas ou jogando fila de 2, quando voce submete o sideboard pra voltar pro g2 ou g3 o jogo da mensagem de erro e fecha.

    2 votes

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  18. Probleme d'xp

    Je ne reçois plus d'xp maitrise après mes combat standard

    1 vote

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  19. CMRx3 League game still pending results in league after 24 hours

    I recently won a game in the commander legends draft league that started at 21:44 MST. My username on MTGO is unique_fossil. After winning (and confirming it is in my game log on MTGO) I closed MTGO and when I booted up the league the next day I receive a message:
    UNABLE TO JOIN QUEUE. CURRENT MATCH PENDING. PLEASE WAIT A MOMENT BEFORE ATTEMPTING TO REJOIN THE QUEUE.
    It has been nearly 24 hours since that game began

    2 votes

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  20. Couldn't select card with thought erasure

    I used thought erasure main fase, my opponent had 4 card in hand and he had a Commit/Memory. I couldn't select the Sharknado who was after Commit.

    1 vote

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