MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Did not recieve prize

    I just won a game of pauper. But then when I went to find my reward it was not there. Additionally when I checked to see if I even won the game it did not show me that I had won and said I had lost. I clearly won the game and have provided proof. This is not fair for me as I lost play points.

    2 votes

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  2. CMRx3 League game still pending results in league after 24 hours

    I recently won a game in the commander legends draft league that started at 21:44 MST. My username on MTGO is unique_fossil. After winning (and confirming it is in my game log on MTGO) I closed MTGO and when I booted up the league the next day I receive a message:
    UNABLE TO JOIN QUEUE. CURRENT MATCH PENDING. PLEASE WAIT A MOMENT BEFORE ATTEMPTING TO REJOIN THE QUEUE.
    It has been nearly 24 hours since that game began

    1 vote

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  3. When I set a stop on the main Phase it never stops that makes every play of my jeskai control very weak! Please fix that bug!

    When I set a stop on the main Phase it never stops that makes every play of my jeskai control very weak! Please fix that bug!

    1 vote

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  4. Sign in

    Someone is signed into my account but its not me? What do I do.

    1 vote

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  5. trade

    I'm trying to trade but every single time I hit the trade button on one of the vendors it doesn't work. Help!

    4 votes

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  6. Old Version of Deck Submits When Re-Joining Premier Event

    If you drop from a Premier event, make changes to a deck, then re-join quickly with the same deck, your changes may not be saved.

    Workaround: Change the name of the deck prior to re-joining event

    7 votes

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  7. Mana issues on Arena are insane and completely unrealistic when compared to MTGO

    Mana issues are way more common on Arena and the hand smoother needs to be fixed. It completely screws with the odds of a deck and ruins many games. I will stop playing MTG Arena until the hand smoother is removed.

    1 vote

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  8. "standard 2021 play" or "ranked"

    When I click the Play botton and choose either "standard 2021 play" or "standard 2021 ranked" the game pushes me to the "edit deck" window.
    Every other game mode I choose opens a side layer with all my decks and lets me play normally.

    2 votes

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  9. Mana flood with 21/60 card decks

    Played 4 standard constructed games with a buddy. His deck has 21 lands in a 60 card deck. He has roughly a 1 in 3 chance of drawing a land. However, all 4 games we have played tonight to test it out, he has been land "flooding".

    Game event numbers:
    228901650
    228909210
    228911634
    228913277

    Other issues with yield/pause during in-game play but the flood is the primary concern. The shuffle/draw algorithm seems to have a bug.

    5 votes

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    1 comment  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  10. unable to respond to an instant only during the end phase

    Good morning,
    my problem is: during the end phase (only during this phase), more than once happened that i was unable to respond to an instant casted by my opponent. for example i get "lighiting bolt" on a creature which would dies, i have "emerge unscathed" in my hand (target creature gains protection from a color until the end of the turn), the creature goes strictly to graveyard without the opportunity to cast my "emerge unscathed". yielding sistem was not active, i had the mana the cast, my opponent wasn't controlling anything that could make me unable to cast my…

    4 votes

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  11. 1 vote

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  12. Can't submit deck in Legacy Practice with GenCon cards

    I registered for GenCon Online, and am scheduled to play a Legacy Qualifier at 3pm tomorrow. I wanted to get some practice in, and went to the Legacy Tournament Practice area of Constructed...only to find myself unable to submit my deck.
    I'm not using any illegal cards, and my deck is listed under my Legacy decks. I'm using only cards that were opened up to me with my GenCon event registration.

    1 vote

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  13. Vintage Cube

    When I joined the Vintage Cube, I jumped directly to the deck I built previous draft.

    4 votes

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    Needs More Info  ·  2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Copperline Gorge

    Playing modern league, whenever I played copperline gorge it remained untapped, no matter the number of lands in play already (3+). Happened over several matches.

    1 vote

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  15. Library of Leng

    Does not work the way it should with cycle cards. It allows Street Wraith to cycle as a cost and put it on top, which it should not allow. But it does not work with other cycle cards. In certain instances, such as with Vizier of Tumbling Sands and Esper Sojourners, cycling the card does not trigger its effect, even when sent to the yard.

    3 votes

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    Open  ·  2 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →

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  16. Mutate glitching the game when being placed on an artifact token generated from Karn, Scion of Urza

    Everytime i use any mutate ability on the token made by Karn the game immediately restarts from turn 1 and the game "catches" up back to the when the mutate occurs it repeats the same thing again

    2 votes

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  17. Crashing Before Commander Games

    I recently just downloaded MTGO today, so I tried to play a few games of Commander. However, every time I try to join a game MTGO crashes for me. It happens right after the count down. Once it happens I have to try multiple times to log back. It is only successful if I believe I get kicked from the other players, or the lobby closes.

    2 votes

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  18. i have problem error unity 2018.3.12f1_8afd630d1f5b

    After starting the session and entering a game, starting, mid-game or at the end I get an error and automatically closes the game, preventing me from winning the ranked, as a result of the game closing I lose the game

    4 votes

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  19. Did not recieve prize

    I just won a game of pauper. But then when I went to find my reward it was not there. Additionally when I checked to see if I even won the game it did not show me that I had won and said I had lost. I clearly won the game and have provided proof. This is not fair for me as I lost play points.

    1 vote

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  20. Drawing too many cards from Arjun, The Shifting Flame

    Summary:
    Arjun and Alhammarrets Archive on my board. I have 46 cards in my library and 31 in hand. I cast Laboratory Maniac which triggers Arjun to put my 31 card hand onto the bottom of my library, then draw that many cards. Alhammarrets then doubles the draw to 62. Since the cards go to the bottom first, i should have 14 cards left in my library after this has finished. But the game client keeps on making me draw until i deck myself before Lab Man hits the field. This has happened a could of times tonight. My username…

    1 vote

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