MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Ticket purchase failure

    Four times this morning, I have tried to purchase 100 tickets. Each time, I get all the way through until the order confirmation screen, which just hangs. Needless to say, I have never received any tickets.

    P.S. If you see 4 transactions from me today, I only want one to go through.

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Cant trade

    I have an old account that i just reactivated after a LONG number of years. I can't trade with anyone. I made a new account, for my kid, and neither can he. If i can't buy cards I'm uninstalling this game.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Brand New Sealed MTGA Prerelease Code doesn't work

    I recently bought an original sealed prerelease pack from a store, but when i tried redeeming the code it always said, that it got an error. Can you help me?

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. i cant buy ticket with paypal

    i cant buy with paypal , the game open a window but i cant login , the page becomes crazy

    4 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. I bought 3 cards (App: Magic) for the daily offer which unfortunately cannot be found. What went wrong?

    I bought 3 cards for the daily offer which unfortunately cannot be found. What went wrong?

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Secret lair code Expired or ended promotion

    Secret lair codes give error, "We're sorry, but this promotion is currently unavailable or has expired." The code was for the Kaleidoscope killers drop.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. Extra Life Secret lair code giving incorrect rewards

    After entering the code I got for the Extra life secret lair 2020.
    I received 1 player point instead of the card.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Store isn't loading.

    Store isn't loading.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. Showcase: Kaldheim - Part 1 Foil Edition - MTGO Redemption Error

    Entering the codes I just got into the store for redemption gives me an error "THIS PROMO CODE IS INVALID"

    0 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. Snow Duals missing from Builder's Toolkit

    It looks like the new Snow Dual Lands are missing from the Deckbuilder's toolkit or aren't searchable in the Collection panel.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Missing Cards from New Account Upgrade Kit

    I signed up to Magic the Gathering Online recently as a new player and received the "New account starter Kit" I also purchased the "Magic Online Account Upgrade Kit" My understanding that these two purchases combined would provide me with 4 of each common in the current standard set of cards as well as 2 uncommons. I found that appeared to be a few cards missing these seem to mainly be lands such as:


    • Bloodfell Caves

    • Blossoming Sands

    • Dismal Backwater

    • Jungle Hollow

    • Rugged Highlands

    • Scoured Barrens

    • Swiftwater Cliffs

    • Thornwood Falls

    • Tranquil Cove

    • Wind-Scarred Crag

    These seem to not be included…

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Copy-Paste error in Reap the Tides deck listing

    Minor one- the CML Reap the Tides deck mentions it comes with Wyleth, Soul of Steel.

    I doubt any reasonable person would be confused by that, but just thought I should let the team know.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Store - infinite "Waiting on Server"

    Every time I try to enter the MTG Arena store as of 16 November, 2020, I get a constant black screen with the spinning "Waiting on Server." The only option is to force close the game at this point.

    I hope this is corrected soon, or a solution found, as it is a game breaking bug. I cannot see or access new store products.

    I am using a PC with Windows 10. I have not had issues prior to this.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Extra Life Secret lair invalid codes

    When i copy/paste my redemption code into the store and click redeem I get the Promotion Unavailable error - These codes are directly from the link in my confirmation email.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. tickets not available

    Hey i'm not sure what's up, I attempted to buy tickets, got an error, and now tickets aren't showing up in the store at all?

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. Unable to Trade

    I currently am unable to trade with bots or buddies. I have uninstalled and reinstalled the game, but that didn't fix the issue. How do I fix this so I can trade again?

    3 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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