MTGO Issues

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Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Can't Buy Anything! Failurecodereason 48

    I can't buy anything, for two days now. I just get Failurereasoncode 48 in the Store, after I click Purchase. I'm trying to buy TIX but it also doesn't work for booster packs, and it doesn't work for any of my credit cards, so something is definitely wrong on the store end.

    27 votes

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    15 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Store Internal Error

    AFTER CLICKING ON THE STORE I GET AN ERROR THAT SAYS INTERNAL ERROR.
    I TRIED EXITING AND LOGGING BACK ON BUT NO CHANGE.

    11 votes

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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Does not accept my debit card

    Every time I use my Debit card to buy event tickets, I keep receiving an error and won't accept it. the cards information is correct

    3 votes

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    3 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Dominaria United Commander Deck, discrepancy between image and description

    The two new commander decks available in the shop both have imagine that feature a small section that says "includes collector booster sample pack". The description does not mention receiving a pack of some kind so i think this is just a discrepancy.

    1 vote

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  5. payment reversal

    Today (08/30/22) my bank had send me a message saying that one of my purchase in MTGO had reversal. They sad that Wizards is the one who required the reversal, so i want to know what i have to do. I don't want to cause any problemens to my account or the one i had exchange the event tickets.
    The Image is from my banck account, i'm from brazil, so the image is in portuguese.

    1 vote

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  6. Unsolicited Refound

    I created my account and bought the upgrade pack a week ago, but today my bank is saying the purchase was cancelled , i haven't requested any refound. I haven't logged in since this happened because I'm not at home so I can't if there is anything wrong loggin in or playing. I'm contacting to report this error and to avoid any problems with my recently created account. The MTGO account ir vitor_jas

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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  7. store

    Store Internal Error is all I have gotten the last 6days and it is the same for mastery pass

    2 votes

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  8. failure code 48, can't buy ANYTHING for 8 days!

    Reposting because this has been a problem for over 8 days now! I can't buy TIX or anything from the store. I have a valid credit card. The store is clearly broken, please fix it!

    1 vote

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  9. Tickets I get for trading just dissapear

    I sold cards to several bots, and when I tried to use the tickets I got from those sales for buying new cards I realized I did not have any tickets. Even opening a trade with the bots I sold those cards to I have no tickets. I would like to know what has happened, and to get my tickets back.

    Thank you.

    1 vote

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  10. Can't use store

    Since the most recent update I am unable to make any purchases on the MTGO Store. Tried tix/packs no luck, tried multiple different forms of payment no luck, uninstalled, reinstalled and no luck. Extremely frustrated can't purchase anything at all.

    1 vote

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  11. Commander Deck

    I Just piurchased a Kaldheim Commander deck and it has only 99 cards, as I played there was nothing in the command zone and m collection tells me Ranar the ever wattchful woldn't be inside, but all the other 99 cards appeared.

    1 vote

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  12. Charged NINE DAYS after purchse?

    Why is this a thing? My card should not be processed 9 and 6 days after my initial purchases respectively. How can this be fixed?

    1 vote

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  13. cant buy anything off the store outside of USA

    i tired to buy a welcome bundle off of the in game store for MTGA but when entering card details it asks for a zip code and as i live in the UK ours contain letters and numbers but it wont allow me to enter letters into the zip code

    1 vote

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  14. Trade Restriction

    My account was stolen and wizards support (after a long period) managed to find out what happened and the case is resolved. But I have a trading restriction and now I can't buy cards in the "trade" area of the game using my recovered tickets. I need the lock removed so that I can rebuy the cards that were stolen and go back to playing magic online again.

    4 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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  15. PLAYSNC

    In the welcome email for MTGO I was given PLAYSNC as a code to get some booster packs, but this code doesn't fit the format for codes at MTGO's store (expected format at the store is xxxxx-xxxxx-xxxxx-xxxxx-xxxxx). So the introductory code for free booster packs isn't usable.

    1 vote

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  16. Pay Pal Bug

    ,there is a bug too buy with them, will there be fixed soon? or waht is the Problem....
    Cant buy the new Booster Pack. Regards

    Error 5000 on screen!

    1 vote

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  17. Redemption

    Unable to claim a standard set redemption on MTGO.

    2 votes

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  18. Dl

    Ich habe gerade Stundenlang probiert das Abenteurer bundle mit genug Geld über den Paycell (türkei) Service zu dl es hat immernochnicht geklappt selbst dann nicht als ich das Geld von Paycell auf meinen Digital Operater überwiesen hatte. Wollte mir die 3500 Juwelen Sichern und es hat einfach nicht geklappt aber der Wilkommensbundel hingegen schon trotzdem scheiße echt zum kotzen jetzt fehlen mir 1000 Juwelen mit den ich den Pass kaufen wollte. Wieso bietet Ihr überhaupt etwas an das ich nicht dl lann?

    1 vote

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  19. unable to purchase account

    I am unable to purchase the Account Upgrade kit, it keeps sending me the "Order Process Failure." message, i have properly put in all information and i am unable to do anything.

    1 vote

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  20. My account is restricted: no trading

    i upgrade the account and buy some tickets and was restricted

    6 votes

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