MTGO Issues
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For New Reports
- Summary of the problem
- A list of steps that led to the problem
- The actual result
- What you expected or should have happened
Shivan Dragon’s firebreathing doesn’t work. Steps are:
- Attack with Shivan Dragon.
- After it is blocked, try to pay 1 R mana to give it +1/+0
- Actual: It doesn’t get +1/+0 and stays a 5/5
- Expected: It becomes a 6/5
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Redeem code Activation doesn't work from mobile
If you try to redeem a code from a mobile device browser (ex. ios 14.7.1 iphone 11 ) the site registers it as already used and kicks you out of your profile.
(ps. Worked on pc)1 vote -
My account is restricted: no trading
i upgrade the account and buy some tickets and was restricted
2 votes -
Welcome bundle disapeared from the store ( the pack with 2500 gems and 5 pack)
I wanted to procedd to my first buy in the game, but the welcome pack is no longer in the store.
I'm trying to get support for this , and wrote to the support. ID : #1938556.
The answer is not related to my question : This is the answer : "Support Agent
3 hours ago
Hello,Thank you for playing MTG Arena! At this time we are not granting any wildcards, boosters, gold or cards on individual accounts."
And the case was put on "solved", so i cannot reply or continue there my request. I was directed here, so…2 votes -
Can't submit billing adrees
I try to put my address but the confirm option never highlight no matter what
1 vote -
State
My state option doesn't show. That way I can't confirm the account upgrade kit purchase.
1 vote -
I can't buy the upgrade to my account because it doesn't allow me to choose which state i'm from, even tho i can choose my country.
What the title said.
2 votes -
Unable to purchase Magic Online Account Upgrade Kit
I am trying to purchase the Magic Online Account Upgrade Kit for $4.99 USD, but I am getting the error message "Order Process Failure."
1 vote -
WHEN DO YOUR SALES END? aaagGGHHH
I have played since alpha. Love the game, big supporter in real life for years prior arena... But ive had ONE big issue.
Any of your anthology series would NEVER have an "end" date. Even now, i researched like crazy (As every time goes haha) same thing though, no end date. Your websites ONLY give us the day its coming out. Im sure many people are annoyed with this too.
It's the same thing with your cosmetic sales.. only info we get is its release date. Never end.
Example. I could have 10k gold, something costs 20k on the date…
1 vote -
I bought 3 cards (App: Magic) for the daily offer which unfortunately cannot be found. What went wrong?
I bought 3 cards for the daily offer which unfortunately cannot be found. What went wrong?
2 votes -
order is stuck at the "RECEIPT AND ORDER CONFIRMATION" step
Hi, i was trying to buy the MTGO Upgrade Kit, and the Order is stuck at the receipt and order Confirmation step. It isnt the first time that happend, and i have yet to actually get the kit. Im trying to pay via paypal and according to my paypal account there hasnt been a transaction yet. Still i would like to upgrade my account if possible and paypal is the only option for me. Any help would be appriciated.
1 vote -
Cant pay with Paypal
I tried to upgrade my MTGO Account to a regular one, but i cant pay via paypal (the only option available for me). Whenever i try, it either gives me an error in the screen after paypal and tells me to restart MTGO, or i get to that point and nothing happens. MTGO doesnt register my transaction and paypal doesnt as well so it seems that they dont take place.
1 vote -
I can't proceed with purchase details
My state option doesn't show. That way I can't confirm the account upgrade kit purchase.
2 votes -
Can't finish the registration of my personal information
Hi there, I just created a brand new account and planned to upgrade it right after the first login session. But for some reason on my personal information option at the menu. The only option that is needing me to complete the official registration is locked, I can't click or type the state that I live in.
1 vote -
Upgrade MTG Online account problem
I have tried to upgrade my MTG Online account to premium. However I cannot submit my address details. I can fill out the details, but the program does not let me continue to the payment process. I have also tried to update my address details in my Account details. This won't work either. How can this be fixed so I can upgrade my account.
1 vote -
Strixhaven Redemption Request (Standard) has a Typo
In the details section of the "Strixhaven Redemption Request (Standard)" product there is a typo that refers to the set being redeemed as "Throne of Eldraine".
Steps to view this typo:
1: Open MTGO Store page
2: Navigate to "Redemption" Sub Page
3: Click on "Strixhaven Redemption Request (Standard)"
4: Scroll down to the "Note:" section that advises about shipping fees
5: Observe that it reads "This Redemption Request is for a physical Magic: The Gathering Throne of Eldraine set..."
6: Expected text would be "This Redemption Request is for a physical Magic: The Gathering Strixhaven: School of Mages set..."1 vote -
Ticket purchase failure
Four times this morning, I have tried to purchase 100 tickets. Each time, I get all the way through until the order confirmation screen, which just hangs. Needless to say, I have never received any tickets.
P.S. If you see 4 transactions from me today, I only want one to go through.
1 vote -
Cant trade
I have an old account that i just reactivated after a LONG number of years. I can't trade with anyone. I made a new account, for my kid, and neither can he. If i can't buy cards I'm uninstalling this game.
2 votes -
Brand New Sealed MTGA Prerelease Code doesn't work
I recently bought an original sealed prerelease pack from a store, but when i tried redeeming the code it always said, that it got an error. Can you help me?
1 vote -
i cant buy ticket with paypal
i cant buy with paypal , the game open a window but i cant login , the page becomes crazy
4 votes -
I bought 3 cards (App: Magic) for the daily offer which unfortunately cannot be found. What went wrong?
I bought 3 cards for the daily offer which unfortunately cannot be found. What went wrong?
1 vote
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