MTGO Issues

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Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  2. Secret lair code Expired or ended promotion

    Secret lair codes give error, "We're sorry, but this promotion is currently unavailable or has expired." The code was for the Kaleidoscope killers drop.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  3. Extra Life Secret lair code giving incorrect rewards

    After entering the code I got for the Extra life secret lair 2020.
    I received 1 player point instead of the card.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  4. Store isn't loading.

    Store isn't loading.

    2 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  5. Showcase: Kaldheim - Part 1 Foil Edition - MTGO Redemption Error

    Entering the codes I just got into the store for redemption gives me an error "THIS PROMO CODE IS INVALID"

    0 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  6. Snow Duals missing from Builder's Toolkit

    It looks like the new Snow Dual Lands are missing from the Deckbuilder's toolkit or aren't searchable in the Collection panel.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  7. Store - infinite "Waiting on Server"

    Every time I try to enter the MTG Arena store as of 16 November, 2020, I get a constant black screen with the spinning "Waiting on Server." The only option is to force close the game at this point.

    I hope this is corrected soon, or a solution found, as it is a game breaking bug. I cannot see or access new store products.

    I am using a PC with Windows 10. I have not had issues prior to this.

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Unable to Trade

    I currently am unable to trade with bots or buddies. I have uninstalled and reinstalled the game, but that didn't fix the issue. How do I fix this so I can trade again?

    5 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  9. tickets not available

    Hey i'm not sure what's up, I attempted to buy tickets, got an error, and now tickets aren't showing up in the store at all?

    3 votes

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  10. Copy-Paste error in Reap the Tides deck listing

    Minor one- the CML Reap the Tides deck mentions it comes with Wyleth, Soul of Steel.

    I doubt any reasonable person would be confused by that, but just thought I should let the team know.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  11. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  12. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  13. Trade

    The client does not let me trade at all. Everytime I try to trade, nothing happens. Why?

    11 votes

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    Needs More Info  ·  1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  14. Extra Life Secret lair invalid codes

    When i copy/paste my redemption code into the store and click redeem I get the Promotion Unavailable error - These codes are directly from the link in my confirmation email.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  15. MTGO code from summer super drop not working

    So i just bought the secret lair summer super drop, the MTGA code redemption worked but the MTGO redemption states the promotion is currently unavailable. Is this expected or is this an error?

    3 votes

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    2 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  16. My Payment is not beeing accepted

    My payment is not beeing accepted in the game store. It say that I want to bug repport

    1 vote

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    1 comment  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  17. Walking Dead Secret Lair Invalid Codes

    When pasting code in the field to redeem I get an invalid promo code error and the last character can't be pasted or typed, the field isn't ready for long enough codes.

    1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  18. Not able to buy

    Not able to buy anything thru your store. Tried buying event tickets and booster packs via Paypal but it wont go thru. There is plenty of money in my Paypal account this is my Order Number: O0LXMW9G second time to tried to buy in 2 days and it never goes thru please help!

    Also when i click on the contact us link from the Paypal verify page https://payments.onlinegaming.wizards.com/PayPal/?token=EC-2FM7919017366282M&PayerID=V8EKKZG8MCSGY it goes to a 404 page https://company.wizards.com/contact-us

    2 votes

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  19. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  20. 1 vote

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    0 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
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