MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Distended Mindbender doesn't reveal target's hand

    Distended Mindbender not leaving revealed cards out.

    I lost a match because I assumed mindbender would reveal the cards in their hand after I selected the cards and it didn't. Didn''t know what was in their hand for the rest of the game.

    2 votes

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  2. sublime epiphany shows all modes chosen on magic online

    Sublime Epiphany does not show chosen modes on magic online, and instead shows all 5 with its targets. This isn't the biggest issue, since it's generally self-explanatory what targets what, but it has confused me before

    2 votes

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    Open  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Mtgo shuffling

    Mtgo shuffling is seriously bad. I have just started playing online having played with the physical cards since the late eighties. I have spent good money online and have constructed copies of my physical well playing and fluid decks but online they seriously underperform due to mtgo's shuffling and draw mechanic. I find myself constantly mulliganing down to ridiculous card starts. Please do something about this.
    I have heard complaints by many others too. I do not ask for a perfect draw and can deal with being land swamped etc. But this as it stands is a fundamentally bad shuffling…

    6 votes

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  4. Wormfang Turtle / Newt return Dual Land with the Back Side up

    When Wormfang Turtle and Wormfang Newt leave play and return any of the new dula lands, they are returned to play as their "back side" (The land).

    EXAMPLE
    Wormfang Newt exiles Umara Skyfalls upon entering the battlefield. When Wormfang Newt leaves the battlefield, The modal flip land is returned on the "land side", in this case Umara Skyfalls.

    EXPECTATION
    The expected behavior is that the double-faced card enters with its front face up. If that front face can't be put onto the battlefield, it doesn't enter the battlefield.

    CARDS AFFECTED
    Wormfang Turtle
    Wormfang Newt
    Agadeem's Awakening
    Akoum Warrior
    Bala Ged…

    1 vote

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  5. MagicExceptionType: MagicException Severity: Fatal

    MagicExceptionType: MagicException
    Severity: Fatal
    Message: Sorry, an unexpected error has occurred.
    ActionToTake: The application will now close.
    ExtraDetails:
    InternalDetails: The task 'Initializing card data' failed to complete.
    em WotC.MtGO.Client.Model.Core.TaskManager.<>cDisplayClass28_0.<RaiseCompletedEvent>b0(Object <p0>) na C:\CM\workspace\releasenext\source\windows\clients\Shiny\Model\WotC.MtGO.Client.Model.Core\TaskManager.cs:linha 339
    em System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
    em System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
    em System.Windows.Threading.DispatcherOperation.InvokeImpl()
    em System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    em System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
    em System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
    em MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)
    em System.Windows.Threading.DispatcherOperation.Invoke()
    em System.Windows.Threading.Dispatcher.ProcessQueue()
    em System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr

    1 vote

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Mist of Stagnation will not resolve without untapping permanents

    I was unable to continue my game due to "Mist of Stagnation" having a triggered ability that i could not resolve. It would not allow me to choose untapped permanents to fulfill the requirements of the ability.

    4 votes

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  7. deck list

    When you try to download a deck list (txt) from Wizard's official site the file you download is blank. The txt only has the user's name but nothing inside.

    https://magic.wizards.com/en/content/deck-lists-magic-online-products-game-info

    2 votes

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  8. Combustible Gearhulk and Split Cards

    When resolving the Enter the Battlefield Trigger of "Combutible Gearhulk", if your opponent chooses to mill 3 cards and take damage equal to their total converted mana cost, if any "Split" cards are milled (for example "Rough / Tumble") it will consider these cards to have a converted mana cost of zero.

    1 vote

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  9. Versions of cards in trade

    it is annoying that in MTGO trade if the person you are trading with has a different version of a card (same card from a different expansion) it does not tell you that the card you are trading for is already in your collection. I have made so many trades and then ended up with more than 4 of the cards.

    1 vote

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  10. Tezzeret, Master of the Bridge cost reduced

    Cost of Tezzeret reduced by one on board with nothing on board to cause this.

    1 vote

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  11. Rat Colony

    Text on card is "A deck can have any number of cards named Rat Colony", but I am capped at 4 copies.

    Actual: Creation of any deck with (4) copies of Rat Colony (regardless of format).

    Expected: Creation of any deck with any number of cards named Rat Colony (regardless of format)

    3 votes

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  12. mind bend

    Mind Bend (and likely Spacial Shift) do not correctly type shift lands.

    1. I mind bend a swamp to an island
    2. Opponent can still tap swamp for black mana.
    3. Expected-opponent taps swamp for blue mana.

    Works similarly on dual lands. A Hallowed Fountain can be a plains mountain and still tap for blue/white.

    5 votes

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  13. My Payment is not beeing accepted

    My payment is not beeing accepted in the game store. It say that I want to bug repport

    1 vote

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  14. obosh

    Not able to use Obosh as companion, but deck has only odd costed cards

    5 votes

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  15. Oubliette target does not phase back in

    Austere Command was cast destroying enchantments. There were two oubliettes on the battlefield. When they were destroyed, the creatures "under" them did not phase back in and basically disappeared. (did not seem to exist in any zone and were no longer greyed out.

    2 votes

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  16. playonlinux

    Hallo dear support,

    i did install the game with play on linux. I played some games and it isnt satble. I got some issues. Here is the logdata from playonlinux

    2 votes

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  17. Sublime Epihpany and Leyline of Compustion

    Using Sublime Epiphany with the modes
    -Counter Target Activated or Triggered ability
    -Target Player Draws a card ( Targeting myself)

    Opponent has Leyline of Combustion on the BattleField.

    The Sublime Epiphany does not target a permanent or my opponent but I was hit for 2 damage anyway.

    I was countering Chandra, Awakened Inferno Activation

    2 votes

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  18. Conceding game one results in a match loss

    In a bo3 Historic Challenge event, conceding game 1 caused the whole match to result in a loss.

    5 votes

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  19. Iridescent Horn Beetle doesn't make tokens

    Iridescent Horn Beetle wasn't creating 1/1 green insect tokens for each counter put on creature. Counters were created, but the tokens were never created. This was sent before, I sent images and the triggers. This was not dealt with then, see description and review prior request

    1 vote

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  20. Walking Dead Secret Lair Invalid Codes

    When pasting code in the field to redeem I get an invalid promo code error and the last character can't be pasted or typed, the field isn't ready for long enough codes.

    1 vote

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