MTGO Issues

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For Reimbursements


If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Elder Gargaroth did damage against pro green creature

    Giver of Runes gave my angel pro green then blocked Elder Gargaroth which hit the angel after all. Check the log on the right. Did I miss something?

    1 vote

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  2. Elder Gargaroth did damage against pro green creature

    Giver of Runes gave my angel pro green then blocked Elder Gargaroth which hit the angel after all. Check the log on the right. Did I miss something?

    1 vote

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  3. Zirda, the Dawnwaker can't be companion with Parcelbeast

    1. Have Zirda, the Dawnwaker in the sideboard
    2. have Parcelbeast maindeck
    3. Actual: On hover Zirda indicates : 'Companion's deck requirement not met'
      3a. Right clicking on Zirda and clicking on 'Show cards incompatible with companion' highlights Parcelbeast

    4. Expected : Zirda, the Dawnwaker indicating 'This creature can be this deck's companion' with no option to show cards incompatible with companion

    7 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Bloodghast

    Oko, thief of crowns turned my controlled bloodghast into a 3/3 Elk, but for some reason retained his ability to not be able to block. Can you get this fixed?

    2 votes

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  5. Can't start the Game, only black screens

    Game is not strating properly, sometimes only blackscreen or inatiating and loading an dblackscreen then.

    2 votes

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  6. Color challenges

    On the color challenges I beat them all minus cold blooded murder... so I had the other events unlocked, I log back on alter in the day and they are gone minus Ariel domantion and large and in charge.

    2 votes

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  7. Helm of Obedience and Leyline of the Void or Rest in Peace

    When you helm an opponents library with a graveyard replacement effect in play like Rest in peace, if that player has a card in their deck with its own graveyard replacement effect, in my case it was a blightsteel colossus, then the client won't be able to reconcile the two and will crash the current game.

    3 votes

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  8. Primal Command and Sundering Titan

    I Cast Primal Command targeting animate dead to make his Sundering titan go to the grave and at the same time shuffle his gravyeard into his library.
    The game faulted and his graveyard was not shuffeled into his library, making his Sundering titan able to be reanimated again from the gravyeard. this lost me the match

    1 vote

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  9. Gyruda, Doom of Depths doesn't work with leyline of the void/rest in peace

    Filing here just to let mtgo staff know about this bug. Gyruda tracks where the milled cards go, so leyline/rest in peace should not affect the ability. I don't need reimbursement but I would like this fixed because it's an important interaction and there are several large events this weekend.

    8 votes

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  10. Bribery does not show opponent's library

    Cast Bribery on my opponent. Their library was never shown to me resulting in a failure to find a creature card.

    4 votes

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  11. Dega Sanctuary does not gain a player 4 life instead of 2, even if you control the right color permanents

    Dega Sanctuary does not gain a player 4 life instead of 2, even if you control the right color permanents

    6 votes

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  12. 1 vote

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  13. Puca's Mischief not working again

    match234648175game741990068
    trigger does not work

    1 vote

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  14. Forced Reinstall After Disconnection

    During the game the game closed even though I had a cable connection, when I tried to return I didn't have to reinstall the game with that I ended up losing the game

    2 votes

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  15. Extra Life Secret lair invalid codes

    When i copy/paste my redemption code into the store and click redeem I get the Promotion Unavailable error - These codes are directly from the link in my confirmation email.

    1 vote

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  16. sephara skyblade bug

    sephara alternative cost is tap 4 creatures and pay 1 white mana to cast her done it in ser=veral decks with no consequence but i just put geist of st traft in the deck and tried to cast sephara and i wouldnt give me the option to cast sephara when geist was one of the four tapable creatures

    1 vote

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  17. Kjeldoran war cry doesn't count the " 1 +"

    when you cast kjeldoran war cry it looks only how many do you have in grave at that point but it doesn't count the 1 + described on the card's text

    4 votes

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  18. Ashiok Muse -X ability doesn't work

    I cast Ashiok nightmare muse, and my opponent took control of it with zealous conscripts, and proceeded to use Ashiok's -X ability to kill itself, even though there were no legal creatures for it to target. This bug caused me to eventually lose that game. Please reimburse me.

    1 vote

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  19. Fiery Gambit malfunction?

    Hi!

    Fiery Gambit's coin flips don’t seem to work properly. Steps are:

    1. Cast Fiery Gambit.
    2. Target creature to (potentially) deal 3 damage to.
    3. Flip coins.
    4. Win one flip.
    5. Lose the next flip.
    6. Actual: Targeted creature (a 1/1) does not die.
    7. Expected: Because I won one flip, the creature (a 1/1) should have been dealt 3 damage.

    Thanks!

    1 vote

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  20. Narset, Enlightened Master / Can not attach equipment and Auras

    I am unable to attach equipment and Auras to Narset, Enlightened Master.
    Seems to act as if Shrouded.

    1 vote

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