MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. lag/Timeout while drafting

    lag/timeouts while drafting

    27 votes
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  2. cards don't work

    On MTGO online, there are cards that are not working in standard. Narset's Reversal, Lutri the Spellchaser, and Expansion. I play an instant or sorcery but it's not letting me copy the spell. It only let's me copy if an ability triggers first then i can add it to the stack. But it should let me copy it right after I cast the spell. Please fix these issues as these cards are worth playing in tournament. I've tested it time and time again. Please respond back when you have time.

    84 votes
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    6 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  3. Client Crash/Unresponsive in Duel Scene

    I was playing and Magic Online suddenly crashed and I pressed the buttons in an attempt to get back. It turns out that the game recorded what I pressed and still crashed. When I came back to the game, after reopening Magic Online, he understood that I "pressed" the buttons even with him frozen and that cost me the game.

    67 votes
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    5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  4. 39 votes
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    12 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  5. Shatterskull Snashing

    I try to cast Shatterskull Snashing for X=6, but I can't spend mana after choose target creatures. (I'm sorry if my english isn't well...)

    26 votes
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    2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  6. MTGA Crash-Lock

    Ingame crash for both players, MTGA start unpossible for both... (iminnent crash)

    44 votes
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    5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  7. Raka Sanctuary

    Raka Santuary does not recognize when you control a blue permanent and a white permanent.

    62 votes
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    Open  ·  3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  8. Shatterskull Smash BUG - X must be less than 6 or greater than 11 and even

    Hello,

    Shatterskull Smashing is bugged. When targeting 2 creatures X must be less than 6 or greater than 11 and even. When targeting 1 creature you can use an uneven number less than 6.

    21 votes
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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  9. Unable to Sideboard in multiple Limited Games.

    I've had multiple Cube Events where the Sideboarding into Game 2 is just skipped altogether. Game 1 ends, and immediately before any action is taken, both players are thrown into Game 2.

    62 votes
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    Open  ·  10 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Replaying entire match Loop

    The game kept reseting and replaying the entire game up until the point of the bug.

    50 votes
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    3 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  11. 26 votes
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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. 39 votes
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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  13. Gameplay issue

    Mana freezes in the middle of my screen an my creatures freeze on the side so I can't tell if I can use them or not it's also the same for my opponents creatures as, I'm unsure what category this goes in for issues though

    13 votes
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    5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  14. 23 votes
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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  15. Confounding Conundrum and Field of Ruin

    Confounding conundrum recognizes the first land entering the battlefield as a result of field of ruin as if it was the second land, forcing you to return 1 land to your hand.

    14 votes
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    3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  16. Slimy Kavu

    When using Slimy Kavu, it turned my Opponents land into an island, not a swamp

    44 votes
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    Open  ·  2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  17. Diabolic Servitude Bug

    Diabolic Servitude did not return to my hand and exile the creature returned to the battlefield with Diabolic Servitude when the creature died. The creature was a Myr Battlesphere in this instance.

    38 votes
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    Open  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Shatterskull automatically sets X as 1

    I cast the new spell shatterskull pass and it automatically set X = 1.

    14 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  19. Manamorphose automatically chooses color of mana instead of player

    I cast a manamorphose for double red, cast the second pay it with the 2 manas of the first manamorphose and automatically add other 2 red mana without the possibility to choose the color (I would add red and black)

    27 votes
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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  20. Disconnection Resulted in a Draw

    My opponent conceded game 2 of the match after winning game one, then the game log recorded them disconnecting. Instead of taking us to sideboarding and, the match ended and was recorded as a 1-1 draw.

    18 votes
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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
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