MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Auto skip

    If I take more than five seconds to do an action in my main phase it will skip to the end of the turn.

    118 votes
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    28 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  2. curse of the pierced heart givem damage in my unkeep

    The card Curse of the pierced heart is givem me damage on my unkeep fase, even if targed the opponent.

    exemple of macth eith the problem 'event 234817996'

    20 votes
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    9 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  3. Shatterskull Smash BUG - X must be less than 6 or greater than 11 and even

    Hello,

    Shatterskull Smashing is bugged. When targeting 2 creatures X must be less than 6 or greater than 11 and even. When targeting 1 creature you can use an uneven number less than 6.

    41 votes
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    2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  4. Distant Memories

    When my opponent cast distant memories on me it gave me no option whether to put the card in their hand forcing me to concede to end the game without fully conceding the match.

    98 votes
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    Open  ·  4 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  5. Unable to play Commander Legend's League Match

    When I try to play it says match pending, it's done this for 2 days.

    25 votes
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    1 comment  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  6. 19 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  7. Wheel of misfortune shows votes

    Wheel shows votes while playing commander

    23 votes
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    2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  8. 48 votes
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    19 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Shatterskull Snashing

    I try to cast Shatterskull Snashing for X=6, but I can't spend mana after choose target creatures. (I'm sorry if my english isn't well...)

    37 votes
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    2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  10. Confounding Conundrum and Field of Ruin

    Confounding conundrum recognizes the first land entering the battlefield as a result of field of ruin as if it was the second land, forcing you to return 1 land to your hand.

    34 votes
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    Open  ·  4 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  11. Critical error on startup

    Steps Performed:
    - Client restart
    - Clean uninstall reinstall

    First clean uninstall/reinstall resolved issue. Error message appeared again on second launch of client

    Error message received:
    Error reading XML card data. This usually means that you have a corrupted install folder or registry. Please uninstall MTGO from the add/remove programs menu, and then reinstall the application from the MTGO website.

    74 votes
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    12 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Furious Rise allows you to play mutiple cards

    When furious rise exiles another card you should not be able to play cards previously exiled with furious rise
    In a sealed game today I was able to cast cards from Furious Rise when I believe I should not have been able to due to another card having being exiled after it.
    In this specific case, Swift Response was exiled, the following turn Colossal Dreadmaw was exiled, I was still able to play Swift Response during my opponents combat step.

    47 votes
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    3 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  13. cards don't work

    On MTGO online, there are cards that are not working in standard. Narset's Reversal, Lutri the Spellchaser, and Expansion. I play an instant or sorcery but it's not letting me copy the spell. It only let's me copy if an ability triggers first then i can add it to the stack. But it should let me copy it right after I cast the spell. Please fix these issues as these cards are worth playing in tournament. I've tested it time and time again. Please respond back when you have time.

    90 votes
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    6 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  14. lag/Timeout while drafting

    lag/timeouts while drafting

    28 votes
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  15. Replaying entire match Loop

    The game kept reseting and replaying the entire game up until the point of the bug.

    74 votes
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    13 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  16. Client Crash/Unresponsive in Duel Scene

    I was playing and Magic Online suddenly crashed and I pressed the buttons in an attempt to get back. It turns out that the game recorded what I pressed and still crashed. When I came back to the game, after reopening Magic Online, he understood that I "pressed" the buttons even with him frozen and that cost me the game.

    67 votes
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    5 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  17. Unable to split damage when casting Shatterskull Smashing

    Unable to split damage when casting Shatterskull smashing on an Elspeth Sun's Champion and Nighthawk Scavenger regardless of amount of damage divided.

    14 votes
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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  18. The Rack

    The Rack


    1. Put the rack on the battlefield

    2. Have no cards in hand, neither does opp
      Expected: The rack triggers on my opp's upkeep, deals 3 damage to my opp
      Actual: The Rack triggers on both upkeeps, deals 3 damage to both of us

    12 votes
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    7 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  19. 11/19 Trade Disabled

    Can't open trade windows.

    18 votes
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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. Unable to Sideboard in multiple Limited Games.

    I've had multiple Cube Events where the Sideboarding into Game 2 is just skipped altogether. Game 1 ends, and immediately before any action is taken, both players are thrown into Game 2.

    82 votes
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    Open  ·  17 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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