MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Lag/Timeout/Missed Pick while Drafting

    While drafting, lag causes a user to miss a pick or timeout from the draft.

    1,186 votes

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    120 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Unable to join queue

    Keep getting the "unable to join queue due to current match pending" message in a commander legends draft. It's been happening for an hour now

    216 votes

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    55 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  3. Architects of Will doesn't let player order cards

    My hp was 4 at the moment.
    Architects of Will entered the battlefield as the Living End resolved, I was able to look at my opponent's 3 top cards.
    Nevertheless, I was not able to put them back in any order, as it is told in the text of Architects' ability. I assume this ability is lagged.
    Subsequently my opponent was somehow able to topdeck lightning bolt (which i saw from the Architects' ability, but was not able to put it third or second from the top), which was lethal for me. Any other topdeck of the three cards i…

    27 votes

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    3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  4. game restarted and made us discard tell i was out of cards and lost.

    we was in game 3 when in middle of game it froze and restarted us both gave us 8 cards and told us to discard tell we decked our self now i'm starting a league as 0-1.
    league# 5392
    Game# 743970254
    Match# 235151301

    Game 3

    204 votes

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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  5. Faerie Miscreant Drawing Card without a second miscreant on field

    When I played a faerie miscreant it's trigger activated and I drew a card even with it being the only card named Faerie Miscreant on the field.

    20 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Doomsday soft locks game

    1. I played Doomsday.
    2. Resolved Doomsday and chose 5 cards from my library and graveyard.
    3. Opened Temporary Zone Window, i executed Undo.
    4. Magic Online rolled back and couldn't progress the game.
    72 votes

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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  7. 11/18 Update or Install Error

    11/18 Update or Install Error after Downtime

    200 votes

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    9 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Failure to Submit/Missing or Extra Cards in Sideboard

    When a player is unable to submit their sideboard due, often giving an error message, and often for having having 14 or 16 cards in their constructed sideboard.

    752 votes

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    75 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  9. 708 votes

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    51 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  10. Undo Restarts Game

    My opponent use the ability of Sylvan Library, but when you click on "Undo" the game is bugged and restart. Please fix this bug!

    48 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  11. Stubborn Denial doesn't work

    I want a full reimbursement because i was winning the match, and because of this bug he got karn out of ancient stirrings and won.

    19 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  12. Lofty Denial doesn't count flying creatures

    He played a spell.
    I tried to counter that spell with Lofty Denial.
    He pay only 1 mana and the spell resolves. I had two creatures with flying in play.

    18 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  13. Sylvan Library made the game restart

    Sylvan Library made the game restart and pass our turns to discard. We couldn't finish the game.

    49 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  14. Deathtouch creatures destroys Indestructible creatures

    watch replay. Turn 8 of opponent, my skyclave sentinel was given indistructible with oblivion's hunger and blocked his deathtouch enabled expedition skulker, but it still died at the end of the turn. Not only did this bug cost me the game, but unfortunately also my 8th competitive trophy to unlock the ZNR mythic avatar.

    Unsure if avatar can be released to me via back end, but if not, requesting full reimbursement for the entry fee. will not accept game reset as draft queue ends in 12ish hours from now and I will not be able to play another game

    90 votes

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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  15. Siphon Insight doesn't work

    Siphon insight only allows me to see 1 card on flash back. Then prevents my opponent from drawing a card for turn or seeing the correct number of cards off of Memory Deluge.

    16 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  16. Icehide Troll dies at end of turn to nothing

    hey, i just played my game 3 vs matti. i attacked with icehide troll, he blocked, i activated the ability to make it indestructible. Then used my fightspell to kill my opponents creature and passed the turn. End of turn my troll randomly died to nothing.
    Even opponent didnt see a reason for that.

    82 votes

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    In Progress  ·  1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  17. Dauthi Voidwalker doesn't exile

    Have an opponents creature cast with effect Dauthi Voidwalker die while you control another copy of Dauthi Voidwalker. I did this and my opponents Lurrus when to the graveyard instead of being exiled with a counter.

    30 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  18. AFR Class Cards Cause Game Restart

    Yet another opponent crashing the game in a limited match due to playing tons of class cards

    26 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  19. God-Pharoah's Gift not granting haste

    Tokens generated by god-pharoah's gift are affected by summoning sickness since last MTGO update.

    31 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  20. Goblin Charbelcher & Recross the Path don't work

    Step 1: Casting Spells and resolves
    Step 2: Cards will be revealed.
    Step 3: All cards are shown in the temporary zone.

    Issue and Step 4: The only card you can order once any of the two spells get resolves is the first one, so THE PROBLEM is you can't order the cards that were revealed in the order you want back into the library.

    30 votes

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    6 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
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