MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Phase stops sometimes skips turn

    My turn gets skipped sometimes when i put stops at upkeep.

    8 votes
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    2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  2. Zara reveals hand instead of looking

    Zara, Renegade Recruiter's trigger showed me another player's whole hand even though I didn't control it.

    10 votes
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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  3. Disconnection Resulted in a Draw

    My opponent conceded game 2 of the match after winning game one, then the game log recorded them disconnecting. Instead of taking us to sideboarding and, the match ended and was recorded as a 1-1 draw.

    19 votes
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    6 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. Slimy Kavu

    When using Slimy Kavu, it turned my Opponents land into an island, not a swamp

    44 votes
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    Open  ·  2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  5. Leyline Tyrant

    Leyline Tyrant mana ability is bugged. I had 5 mana in the pool, when oponent killed tyrant. I wanted to pay 5 and hit my oponent, but instead 11 mana was counted?! You have to investigate that.

    14 votes
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    2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  6. Cannot queue for another match in Commander limited multiplayer league

    I played one match of the commander League I queued last night, after the match I was unable to queue another game; today the problem still persists and I need somebody to check my account to see if it can be resolved

    The wizards account thing is being screwy, so in case it isn't linked properly the MTGO account is omgrog
    email: omgrog@gmail.com

    6 votes
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    3 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  7. Diabolic Servitude Bug

    Diabolic Servitude did not return to my hand and exile the creature returned to the battlefield with Diabolic Servitude when the creature died. The creature was a Myr Battlesphere in this instance.

    39 votes
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    Open  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  8. Stonework Packbeast

    Turn 9 in game one I had a stonework packbeast in addition to another warrior, two rogues and two clerics, one of which was archpriest of Iona, yet my party counter was still at 3 and I didn't get my full party trigger

    15 votes
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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  9. trade binder

    mtgo just forever freezes when attempt to access collection and navigate binders

    17 votes
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    4 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  10. Lithoform Engine unable to activate modes

    In my previous league I drafted the card Lithoform Engine, but it didn't work. I could cast the card, but couldn't activate any modes of the artifact.

    13 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  11. Client Crash after Sideboarding

    client crash every time i finish sideboarding after new update.
    i re-installed it several times but the problem didn't go away.

    3 votes
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    6 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  12. 9 votes
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    0 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  13. Commander Legends stuck after first player disconnect

    Active player conceded before choosing whether to play first everyone else had to wait for him to time out and then had to wait again at the start of the game because he was not eliminated. Additionally instead of rerolling the dice the person with the lowest dice roll was able to go first. Then it gave me the error statement shown in the attachment. Finally it would not let me join more matches and I had to drop

    7 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  14. Lithoform Engine not giving priority to copy a permanent

    I played a Swarm Shambler card to copy the permanent spell with Lithoform Engine, priority was skipped I was with control pressed, aso I was with "no possible play yield all".

    To search the problem and read the card I missed time, I won that game but miss the match.

    13 votes
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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  15. Necra Sanctuary

    Necra Sanctuary trigger abillity doesn't work properly.
    When it triggers, and i have a white permanent and a green permanent, my opponent loses only 1 life, but he should have lost 3 life instead. Even if i have a multicolored permanent, that have both colors, green and white, it still doesn't work properly.
    I try to build a deck around this card, but i can't play with the deck properly because of this problem,

    48 votes
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    Open  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  16. Colfenor, the Last Yew can return the same target creature after it dies

    Colfenor, the Last Yew was able to target nightshade harvester after it died returning it to hand. the wording on Colfenor, the Last Yew says you would return ANOTHER target creature

    6 votes
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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  17. core set cube

    I just finished my first draft of Core Set Cube and it was not singleton... I got two copies of Leonin Warleader in pack 1, picks 3 and 5, I think.

    4 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  18. sideboard

    Hi,

    I cannot sideboard between games. After i press submit i get to the vs screen and then it waits for the clock to tick down to full time. Just before the screen changes from sideboard to the waiting screen the sideboard "changes back". Just a quick flash. This i sooooooo anoying. Have been trying to climb the ladder but without beeing able to sideboard im at a slight disadvantage... On the pic you see the mistcallers i boarded out for game 2...

    22 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  19. Game stuck on the loading screen

    just spinning. forever. I tried a fresh installation. I tried with a VPN connected to NY and that worked.

    39 votes
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  20. 7 votes
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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
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