MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. 3rd Commander Legends Multiplayer game completion not finishing league or providing prizes

    Completed three matches in Commander draft league #5524. First two appear in the play history, but the third one does not. League has not completed or given out prizes. 3rd match #234843608 - Game #742800100.
    Please add the third game to the match history to complete the league.

    4 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  2. Can't reinstall MTGO after client doesn't auto-update.

    tried logging into MTGO client(already installed on Windows 10) and says client is out of date. Need to restart to update client. I restart but client doesn't update. I uninstall and try to reinstall and it gives me an error:

    "

    6 votes
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    2 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  3. Game crashing after connecting

    So when I start MTGO, I get the normal "computer is communicating with server" then after it presumably connects, it immediately crashes after yesterday's update. The start-up sound is not heard. This is both and after I uninstalled then reinstalled MTGO.

    23 votes
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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  4. sphinx of the second, thrid, fourth, fifth...

    If you copy sphinx of the second sun you somehow get a another combat step and the more main phases ad infinitum

    6 votes
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    Open  ·  1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mystical Dispute Card Issues

    I cast a 3 mana spell (uro) with 4 lands up. My op cast mystical dispute and I tapped my island and clicked my own mystical dispute. Instead of casting my spell, it asked me if I wanted to pay 3 for their mystical dispute (I could not ).

    It would not let me untap my island so I floated a blue and had to burn it.

    17 votes
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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  6. 5 votes
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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  7. Massacre Wurm death triggers do not cause loss of life.


    1. Massacre Wurm death triggers do not cause loss of life.

    2. Opponent(s) loss of 2 life trigger(s) are put on the stack appropriately.

    3. ACTUAL: Trigger(s) resolve without opponent(s) losing any life.

    4. EXPECTED: Trigger(s) resolve with opponent(s) losing 2 life per trigger.

    23 votes
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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  8. Tajuru Paragon does not allow player selection

    My opponent kicked a Tajuru Paragon, 6 cards were revealed with 3 possible targets but i was not informed by the client which card was selected

    11 votes
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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  9. Fractured Identity and Garruk Relentless

    I cast Fractured Identity targeting my opponents Garruk Relentless. It resolved correctly, and I was able to use the create a 2/2 wolf token. On my following turn upon resolving the other Garruk ability of dealing three damage to my opponents llanowar elves. The ability resolved correctly. The trigger for transforming the Garruk, Relentless token went on the stack. At that point me and my opponent continued to pass priority to one another with no ability to resolve the trigger. After 4-5 attempts to pass priority I attempted to yield to all abilities from the Garruk Relentless token. This caused…

    17 votes
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    3 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  10. "emerge unscathed" bugged rebound

    good afternoon,
    i was playing in pauper league, so i played 100 play points to play and some duels were conditioned by the bug of one of the card i played in my mono white list, "emerge unscathed". i played it many times without any problem and at this time the program didn't allow me to cast the rebound of the card. during the upkeep (when the rebound happens) it only let me click on "no" when asked: "play the card for the rebound cost?", so i was unable to click on yes and cast the card. so the card…

    3 votes
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    4 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  11. Scute Swarm causes massive lag

    Massive lag due to Scute Swarm, couldn't end game due to timer went down

    10 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  12. Trinisphere + X Cost Artifacts

    I had Trinisphere in play and the client was not allowing me to cast Chalice of the Void for X =1 and pay the aditional cost. It kept just allowing 'Cancel' or 'Adjust' and Never 'Done'. It would only allow adjustments to X = 2 or greater.

    23 votes
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    Open  ·  1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  13. Limited Showcase Challenge Not Starting

    The event was schedule at Dec. 6, 2020 at 9am PST. Now, it's 9:23am PST. The event has been stuck and it won't start. I tried to restart MTGO a few times, and the behavior persists. I am very concerned the state of the event. I spent a lot of time grind for qualifying points to participate this event and I don't have any qualifier points left at the moment. If the event fails like this, I'd rather join the last change qualifier event in 1 hour or so.

    4 votes
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    2 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  14. Skyclave Apparition

    Op blocked with skyclave appartion and i did not get a token when 4 cmc creature was exiled.

    9 votes
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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  15. Mystic Confluence unable to select and resolve modes

    First I tried to draw 2 cards and return my creature under Animate Dead to my hand but the option to draw more than 1 card was not available. Because of that, I chose to bounce that creature and another of the opponents and draw 1 card which cause the spell to be countered due to "illegal targets".

    9 votes
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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  16. TRYING TO CREATE A TRADE BINDER AND CRUSH ALWAYS

    Hello guys
    its been 2 weeks already that i cant CREATE A TRADE BINDER to put my tix and cards for the trade take from it

    when i try to create the binder, its simply crushes all the time.
    This has been so awful for me because since then, i can trade but the trader take all my cards i dont want that. I need to put some cards in the binder and i cant create it.

    4 votes
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    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  17. Volrath's Shapeshifter causes a game reset

    I activated a Volrath's Shapeshifter and went to click the Hellkite Overlord in my hand. The game stalled, and rebuilt twice before stopping at Turn 1 with our original hands. At that point, the game forced us to yield about five turns each, including discarding to hand size.

    20 votes
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    Open  ·  6 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  18. Laggy client since Zendikar Rising

    Since the Zendikar Rising update the client has been lagging constantly, making it almost impossible to play. I am a hardcore MTGO fan and I am thinking about leaving the platform because of this.

    My configuration is way above the recommended requirements and I have to restart the client BETWEEN games in order to reset the lag.

    5 votes
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    4 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  19. Yuriko, The Tiger's Shadow's Ability

    There seems to be a bug in the current Yuriko.
    One library top card has been lost after reveal.

    5 votes
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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  20. Curse of the Bloody Tomb

    curse of the bloody tomb is hitting both players, latest update bug.

    5 votes
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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
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