MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. dwynen's Elite

    Dwynen's Elite made a Token during a game when there was no other elf on the board. Lost the game because of it. Was during a paid modern league, hopefully you can pay me my money back.

    Could not Upload any image (around 2mb) so here is a google sheet with the image:

    https://docs.google.com/spreadsheets/d/1_8tQy6Is7sG0KwqIMQ0cxyg01veNm861WPDtB6asXwM/edit?usp=sharing

    5 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  2. Jacob Hauken, Inspector undo ability causes game to freeze/become unable to progress

    Activate Jacob Hauken's ability, exile card, then game ask you if you want to pay 4uu to transform the card. Then I pressed undo because clicked on wrong card. After that the yes or no buttons have disappeared and i could not do nothing. Please return my expenses.

    3 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  3. worship

    worship does nothing

    5 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  4. thrilling discovery did not require discard step

    my oponent plays a card that gives him the option to discard two cards and draw trhee cards hi didnt discard the cards but he or she draws three anyways

    18 votes

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    2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  5. Gisa, Glorious Resurrector able to retrieve a card it didn't exile

    Odric's outrider exiled with counter spell, later brought back with Gisa, Glorious Resurector.

    4 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  6. Ozolith and Inkmoth Nexus with counters

    When an animated Inkmoth Nexus with +1/+1 counters dies, The Ozolith does not trigger

    16 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  7. unable to join queue

    Since the update today I am "Unable to Join Queue". I've tried every mode and none of them work.

    7 votes

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    0 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  8. Stubborn Denial bug

    i had a death shadow 5/5 i cast stuborn denial and my oponent pay 1 and stuborn doesnt counter the spell i target

    4 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  9. Legion Vanguard sacrificing itself with its own ability

    Legion Vanguard said it can only sacrifice another creature. I cast Captured by Lagacs on it, and it sacrificed itself, fizzling the "support" half of the card.

    4 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  10. Unable to join

    Cant play any game mode. Get Unable to join error.

    6 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  11. game restarted

    game restarted and replayed every turn since turn one, this repeated a few times then the game restarted with new hands, fresh clock, but kept the old game log. while making this report the game ended in a draw.... (was played in commander legends draft) no one got votes and that was it.

    51 votes

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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Expressive Iteration won't Undo action properly

    Attempting to Undo the choice of what card a player would like to add to their hand with CTRL+Z, doesn't work to undo the action. Instead, it puts the mistakenly chosen card back into a player's hand. Then, it doesn't allow the player to make a decision on putting the intended or different card into the player's hand.

    17 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  13. Portent doesn't work

    When I cast Portent targeting my opponent, I received a "Look at the cards" prompt and then had to wait for my opponent while he rearranged the cards. I asked in chat and confirmed that he received the opportunity to rearrange the cards. This bug didn't allow me to cast the card properly and ruined two of my games. I would appreciate a reimbursement, and it would be great if this bug could be fixed. It seems to happen every time. Thank you.

    5 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  14. Rootha's ability does not work

    During my match Rootha's ability did not allow me to activate it to copy the spells... It was this match
    https://c2n.me/4bISjfX.png

    19 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  15. Rem Karolus, Stalwart killed in error

    My Rem Karolus Stalwart which is a 2/3 was killed by my opponent's Sacred Fire which did 2 damage

    5 votes

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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  16. rakdos showstopper

    rakdos showstopper does not trigger when he enters the battlefield

    6 votes

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    6 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  17. Possibility Storm

    1) Have Possibility Storm in play

    2) Cast an the "Sorcery" portion of an adventure spell

    Expected result as per rules) the cast adventure spell is exiled, then you exile cards from the top of your library until you exile a sorcery spell you may cast that spell without paying its mana cost. Then put all cards exiled with Possibility Storm on the bottom of his or her library in a random order.

    Result as of latest Patch) the same process as above but instead of only exiling cards until a Sorcery is exiled, It exiles cards until either a…

    2 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  18. Promoted to Mythic during AFR Premier Draft, am now Tier 0 beginner and wins are being ignored

    As described in the title. Rank got bugged and now I end up in somewhat appropriate matchups (diamond opponents in constructed and limited - should be diamond 4 constructed, mythic limited ATM), but there aren't any results. I won the 4th game of the draft I encountered the bug in, and I'm still 3-0 according to the event page.

    Uploads show the promotion during game 3, my profile afterward, and the following game 4 of the draft (which I won and the result was ignored).

    My account is effectively unusable right now... was hoping to grind over this long weekend…

    3 votes

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    3 comments  ·  Play Lobby  ·  Flag idea as inappropriate…  ·  Admin →
  19. Gideon's Triumph not triggering correctly with a Gideon planeswalker in play.

    Gideon's triumph should make the target player sacrifice 2 creatures that attacked or blocked this turn if you have a Gideon planeswalker in play. However, Gideon Blackblade, Gideon, Ally of Zendikar, and Gideon of the Trials did not cause this. With those planeswalkers in play, the target player was only required to sacrifice one creature.

    3 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  20. Day/Night Mechanic

    Game changed to night after player cast three spells on turn.

    Situation:
    1. Codie on battlefield. Activate ability.
    2. Cast Serpentine Curve, to trigger Codie.
    3. Codie ability finds Rip Apart.
    4. Cast Rip Apart.
    5. Cast Tibalt's Trickery to counter Rip Apart.
    6. Tibalt's Trickery hits Dean of Perfection, which is uncastable because Codie bans casting permanents.
    7. Pass turn.
    8. Day becomes Night, and werewolves all transform to scary side.

    5 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
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