MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Ob Nixilis, the Adversary + Esika's Chariot

    Ob Nixilis, the Adversary + Esika's Chariot - copying the Ob token w/ Chariot doesnt creat another Ob token

    21 votes

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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Dropped out and wont let me back in.

    Kicked me mid game then locked me out. Says my password is wrong and then my secret answer also. Tried a few times now it's locked I assume.

    13 votes

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    5 comments  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Dress down doesn't stop primeval titan etb ability

    1. I cast primeval titan
    2. Opponent cast Dress down in response
    3. Dress down resolves, they draw a card
    4. Primeval titan resolves
    5. Actual: Primeval titan etb triggers
    6. Expected: Primeval titan shouldn't have an ability
    24 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  4. Investigator's journal causes fatal error/client crash

    I casted Investigator's journal and the message appeared

    65 votes

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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Cryptic Spires doesn't display chosen land types

    My opponent tutored for a cryptic spires with a weathered wayfarer. When the cryptic spires was revealed, I couldn't see what colors it was. This means a few things. First, I couldn't know what they were intending to play. Second, if they had multiple cryptic spires with different colors and decided to play them in a different order I had less information on this. I would like my 100 play point entry reimbursed.

    12 votes

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  6. Store Internal Error

    AFTER CLICKING ON THE STORE I GET AN ERROR THAT SAYS INTERNAL ERROR.
    I TRIED EXITING AND LOGGING BACK ON BUT NO CHANGE.

    11 votes

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    5 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →

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  7. Bolas' Citadel + Toxic Deluge bugged interaction

    I had a Bolas' Citadel in play and a Toxic Deluge on top of my library. When I tried to cast Toxic Deluge, I lost 3 life, but didn't get any additional prompt to pay life, and Toxic Deluge remained on top of my library. I lost 3 life every time I clicked on it, but was able to undo back up to my original life total after going all the way down to 2 life. Ultimately, I was never able to cast my spell, and had to pass the turn, and my opponent killed me.

    15 votes

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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Muxus, Goblin Grandee bugged. All creatures entering battlefield off of trigger enter tapped.

    All creatures from Muxus' etb trigger are entering the battlefield tapped. Notably, I hit a Sling-Gang Lieutenant off of the trigger and the Sling-Gang tokens DID NOT etb tapped.

    7 votes

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  9. muxus etb not working correctly on mtgo

    every creature entering of of a muxus etb enters tapped

    5 votes

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    2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Disconnection/Dropped

    When a player is disconnected during gameplay, and often leads to being dropped from their event.

    2,738 votes

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    161 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Deckbuilding no longer functions in Momir Basic

    The Momir Vig, Simic Visionary avatar is marked as illegal, and perhaps also basic lands. It does not recognize the Momir avatar, either.

    5 votes

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    2 comments  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Lag/Missed Action

    When lag causes a misclick or skipped action. The user isn't disconnected from the client though.

    2,742 votes

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    130 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Brass Knuckles Gives Double Strike With Only 1 Equipment

    The card Brass Knuckles is bugged. Even if u leave the opponent with 1 equipment, the attached creature still has doble strike. I destroy the equipment 2 times, in g2 and g3, but it still mantein the ability that requires control 2 equipment.

    16 votes

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  14. Reanimating Golgari Grave-Troll from an opponents graveyard

    Reanimating Golgari Grave-Troll from an opponents graveyard causes it to enter with 1 more counter than it is supposed to.

    When reanimating a Golgari Grave-Troll from your own graveyard it correctly counts itself when determining the number of counters it enters with (i.e. when it is the only creature in your graveyard it should enter as a 1/1). However when it is reanimated from an opponents graveyard it should not count itself when determining its power.

    Steps:
    1. Have 0 creature cards in my graveyard
    2. Cast reanimate on an opponents Golgari Grave-Troll
    3. Actual: It will enter with 1…

    6 votes

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  15. Breakthrough broken with dredge mechanic

    If you dredge off of every single draw on the card breakthrough you are left with 1 more card than you are supposed to when you come to discard at the end of resolving the spell.

    For example, if I cast breakthrough x=0 and for every single draw replace it with a dredge when I go to discard I will be left with 1 card in hand. If I cast breakthrough x=1 and replace every draw with a dredge I will be left with 1 card. If I cast breakthrough x=0 and dredge off the first 3 draws and then…

    6 votes

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  16. 4 votes

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  17. snapcaster and split cards

    Giving flashback to split-cards (such as fire/ice) using snapcaster mage doesn't work.

    1) Cast Snapcaster Mage target fire/ice
    2) Add appropriate mana to your mana pool
    3) Try to cast fire/ice
    4) Actual: Spell doesn't gain flash back and can't be cast
    5) Expected: Should be able to cast either half of the spell

    The game I experienced this in was: 242796314

    67 votes

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    7 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →

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  18. Morbid Opportunist not triggering when creature dies for first time that turn

    A creature died and I didn't get the trigger off of Morbid Opportunist.

    Note ability:
    Whenever one or more other creatures die, draw a card. This ability triggers only once each turn.

    69 votes

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  19. Whisperwood Elemental Game Restart

    I had opposition in play and cast whisperwoodElemental and instead of me winning the game easily there occured a bug and the game tried to reset. Unsucessfully a new game from scratch was started.

    23 votes

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  20. Regent's Authority

    Regent's Authority doesn't add the +1/+1 counter

    It was cast during combat on a legendary creature.
    The creature gained +2/+2 but not +1/+1 and a +1/+1 counter

    26 votes

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