MTGO Issues

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If you need to file for reimbursement because your issue impacted a Magic Online event, please fill out our Request Reimbursement  form instead.

Before You Create a New Report


Before you create a new report, please enter the issue in the Issue Title field below to see if your issue has already been reported. It is a good idea to limit this to a few key words, like a card name or specific feature.

Example:  Shivan Dragon (Note: Partial words won’t bring up results, so use Shivan instead of Shiv)

If your issue has been reported already, click the vote button so that we know you've experienced that bug as well. You can also leave a comment if you'd like to add to the conversation about that bug or provide additional information you think might be useful. 

For New Reports


If your bug has NOT been reported, then please update the Issue Title field to represent the problem you encountered.

Example:  Shivan Dragon’s ability doesn’t work

Choose the Category that matches where the problem was.

Use the Describe Your Idea field to describe what happened.  Please use the following format:
  1. Summary of the problem
  2. A list of steps that led to the problem 
  3. The actual result
  4. What you expected or should have happened
Example:  

Shivan Dragon’s firebreathing doesn’t work.  Steps are:

  1. Attack with Shivan Dragon. 
  2. After it is blocked, try to pay 1 R mana to give it +1/+0
  3. Actual: It doesn’t get +1/+0 and stays a 5/5
  4. Expected: It becomes a 6/5
Finally, upload any screenshots or other information you might have that will help us investigate.  If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.



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  1. Confusion in the Ranks Not Triggering Properly

    Confusion in the Ranks is not triggering properly. Steps are:


    1. A creature, artifact, or enchantment enters play while Confusion in the Ranks is on the battlefield AND there are legal targets.

    2. Upon entering, that permanent MUST be swapped with another of the same type that another player controls.

    3. Actual: The trigger does not activate properly and no swap occurs.

    4. Expected: The permanent entering the battlefield should be swapped with another of the same type that another player controls.

    3 votes
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    2 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  2. Decks and Binders disappear

    Today I logged in after a week (same pc and same location) and all my decks and binders were gone. Anybody else had this nightmare occur to them? Is there a fix, can decks be restored? I had dozens of them :(

    5 votes
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    1 comment  ·  Collection  ·  Flag idea as inappropriate…  ·  Admin →
  3. ffa player leaving ( from inactivity) before game stats causes all players to keep hand

    a player leaving ( due to 4 min of inactivity) an stops the "mulligan" options from happening and starts the game

    1 vote
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    7 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  4. Zirda, the Dawnwaker can't be companion with Parcelbeast


    1. Have Zirda, the Dawnwaker in the sideboard

    2. have Parcelbeast maindeck

    3. Actual: On hover Zirda indicates : 'Companion's deck requirement not met'
      3a. Right clicking on Zirda and clicking on 'Show cards incompatible with companion' highlights Parcelbeast


    4. Expected : Zirda, the Dawnwaker indicating 'This creature can be this deck's companion' with no option to show cards incompatible with companion


    7 votes
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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  5. Gyruda, Doom of Depths doesn't work with leyline of the void/rest in peace

    Filing here just to let mtgo staff know about this bug. Gyruda tracks where the milled cards go, so leyline/rest in peace should not affect the ability. I don't need reimbursement but I would like this fixed because it's an important interaction and there are several large events this weekend.

    8 votes
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    0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  6. Volrath's Shapeshifter causes a game reset

    I activated a Volrath's Shapeshifter and went to click the Hellkite Overlord in my hand. The game stalled, and rebuilt twice before stopping at Turn 1 with our original hands. At that point, the game forced us to yield about five turns each, including discarding to hand size.

    4 votes
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    Open  ·  2 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  7. Game crashes during playing

    Good morning,

    The game is often crashing during matches. Once it crashes I have to wait the match finishes to be able to launch the game again. If I attempt to launch it while the match is still on (meaning the other player is basically waiting for my turn) then the game starts to load then crash again.

    I think it happens everyday during 1 match on 3 so it is very recurent and the gaming experience is now turning bad as sometimes I can even do one match during a day.

    I have the feeling it started since the…

    3 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  8. Connection

    I keep getting a login issue, it says that there is a system deployment issue and that I should contact the vendor which would be you.... What do I do?

    4 votes
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  9. Joined Game With Wrong Deck Selected

    Select deck A for queue. Begin the duel scene with deck B instead.

    3 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  10. Swallow Whole

    Swallow Whole is not working.

    In the game, it came back to my turn, so everything is untapped and I have creatures. I went to cast Swallow Whole and it wouldn't do anything. I had the mana and the creature for the additional cast, but it was like clicking on empty space. No acknowledgement of even trying to cast a spell, like pay W or pick target.

    4 votes
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    3 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  11. mtga leaves during the game

    mtga leaves during the game and I can't return, when I opened the game again I enter the last game and leave again. no error message is displayed.

    3 votes
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    1 comment  ·  Log In and Connection Issues  ·  Flag idea as inappropriate…  ·  Admin →
  12. Soulflayer

    Soulflayer Hexproof from [quality] is not working.
    If you cast the cost of Knight of Malice hexproof from white on the cost, you should get hexproof from white.
    But there is no such keyword.
    This is the same for other cards.

    4 votes
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    Open  ·  0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  13. sages of the anima locks draw step

    Sages of the Anima reads that noncreature cards in the top three go to the bottom of my library, but MTGO only gives me the option to keep them on top, so every draw step I eventually am just seeing the same three cards (and not drawing them!)

    6 votes
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    Open  ·  0 comments  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  14. Issue with Gyruda, Doom of Depths effect not working properly with Leyline of the void/ Rest in Peace effects

    The new car from Ikoria "Gyruda, Doom of Depths" is not working properly when there is a Leyline of the Void/Rest in Peace face up on the field. Gyruda's effect is supposed to work and track cards even if they are exiled by replacement effects like Rest in Peace. Card is supposed to return any creature even if they are not in the graveyard. Mtgo is not letting this effect resolve as It was supposed to do.

    7 votes
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    0 comments  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  15. sideboard

    Hi,

    I cannot sideboard between games. After i press submit i get to the vs screen and then it waits for the clock to tick down to full time. Just before the screen changes from sideboard to the waiting screen the sideboard "changes back". Just a quick flash. This i sooooooo anoying. Have been trying to climb the ladder but without beeing able to sideboard im at a slight disadvantage... On the pic you see the mistcallers i boarded out for game 2...

    4 votes
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    0 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  16. Emergent ultimatum does not let you cast spells

    I played emergent ultimatum and nothing happened

    5 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  17. Soul-Scar Mage is bugged

    I cast lava dart onto arcbound worker as a control a soul scar mage. When it dies it has no counters on it but it did trigger its modular ability still

    5 votes
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    1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  18. Wild cards are not processing

    Wild Cards are not processing. It freezes the Wild Card button after clicking, and looks like maybe it did create a wild card when you look at the wild card screen. However, the animation for creating the wild card never plays & I do lose my wild card. But, the new card is not in my inventory.

    3 votes
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    1 comment  ·  Cards  ·  Flag idea as inappropriate…  ·  Admin →
  19. Dega Sanctuary does not gain a player 4 life instead of 2, even if you control the right color permanents

    Dega Sanctuary does not gain a player 4 life instead of 2, even if you control the right color permanents

    5 votes
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    Open  ·  1 comment  ·  Duel Scene  ·  Flag idea as inappropriate…  ·  Admin →
  20. Thrun and equipment

    Ok, so I built a vultron commander deck with Thrun the Last Troll as the commander but whenever I try to equip him, the whole point and strategy of the deck, it will not allow me to select Thrun as a target even though he has hexproof and not shroud. Please help me.

    3 votes
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    4 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
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