Longshot#17939
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198 votes163 comments · MTG Arena Bugs & Product Suggestions » User Interface · Flag idea as inappropriate… · Admin →
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I have been getting "Attach Failed" for 2 days now, totally unable to log in. Have tried all the nonsense steps support has asked of me, including:
1. Rebooting computer
2. Rebooting modem/router
3. DNS flush/winsock reboot
4. Disabling firewall and antivirus
5. Resetting my password
6. Trying on a different computer and network
7. Full Uninstall and Re-Install of programNONE OF THIS WORKS! It is not a network problem on my end, no matter how much your support team wants to believe it is.
I have a put a lot of money and a whole lot of time into building my MTGA collection, my account has hundreds of wildcards and thousands of gems and gold, and I can't access any of it! I also can't get any competent help to figure it out or anything other than a stock email with a list of "troubleshooting" steps that are guaranteed not to work. This is totally unacceptable "customer support"; even the airlines do better than this, you can at least talk to a human if you wait 3 hours!
Imagine a company not having a solution to paying customers being completely unable to access the items that they have paid for. This needs to become news somewhere. I have not heard a single thing from support today despite multiple emails.