Tujaro#06106

My feedback

  1. 4,382 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    An error occurred while saving the comment
    Tujaro#06106 commented  · 

    Same as some others where it only loads the background when the match starts. It doesn't do this in "play" matches (unless it has already happened within the last 12-24 hrs) and it happens 80% of the time I try a match in a sealed event. I have gotten the 1st event refunded but no responses afterwards. Not playing anything that costs gems until this is fixed. I have 2 open tickets -_-

    EDIT: I forgot to mention I am playing on arena mobile on my Samsung galaxy S10+ that's fully updated. I've tried force closing the app, resetting the phone, and uninstalling/reinstalling and none of them work. When I first started playing the first sealed event, it went fine and I ended up 3-3. Played another and it went fine until I was 4-1 and thats the first time this happened. Next 2 games were losses because of this and I tried another after thinking it was fixed because I could play a generic "play" game. First game was fine (loss) and second game was fine (win). The rest ever since have all been losses. Works fine when I play a generic "play"game after waiting 12+ hours but can't play a sealed match at all now.

Feedback and Knowledge Base