MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. 2,224 votes

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    1215 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,395 votes

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    4057 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  3. Shuffler algoritm

    Please do away with shuffler algorithms; just randomize it. I feel I need to build a deck to suit the algorithms which I don't want to.' The algo is completely obvious and often ridiculous. I think it would be great for MTG to just randomize it, because the shuffler seems to work best with copy paste unoriginal decks. So fix it. Now. Random is cheaper to for you guys. Fire some people, whatever.

    1,747 votes

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    1846 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  4. Glittering Frost Crashes the game

    While tryin to generate mana out of a land enchanted with Glittering Frost, the options for mana are only presented as "W//W", and the game inmediatly crashes, not letting you take any other actions. I'd like a refund for the event. I'll attach the pertinent log

    765 votes

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    579 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  5. 497 votes

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    168 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  6. Lost draft because of game connection issue

    like in tittle, I lost draft game because connection issue and I'm can not re-enter the match...

    1,895 votes

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    814 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  7. 620 votes

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    393 comments  ·  Store  ·  Flag idea as inappropriate…  ·  Admin →
  8. Missing quest HUD

    Hi,

    After I completed all the 3 new Daily quests (3 because of Strixhaven reset), the HUD indicating the quests and the number of daily victories went missing. Moreover, there is no indication for rewards (daily or progress) after a win.

    I managed to keep track of my progress (calculating my number of winned games when the HUD disappeared was easy from the current XP and level) and the rewards and progress do occur.

    Now that we found out that I can still do basic arithmetics, it would be nice to have the HUD back because if it goes missing…

    330 votes

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    49 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  9. Black Screen After Today's Update

    I did today's update this morning and now I cannot play the game. I tried booting it up 5 different times and it just keeps giving me a black screen with the music and the cursor, but that is it. Can you please tell me how to fix it?

    396 votes

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    39 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  10. "Maximum hand size is 0" / cards not drawn / no library / negative life totals


    • Now I am shown a message saying 'Your maximum hand size is 0, you will be forced to discard three cards at the end of this turn.' Luckily I was not forced to discard, but I was already getting tilted at this point. Also this leads onto...


    • The game didn't draw me any cards on my draw step. So on turn 2 as you can see in the screenshot, I only had 7 cards including the permanents on the board. On turn 3, I also didn't draw a card.


    418 votes

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    331 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  11. Interface did not load after joining game (Mobile)

    320 votes

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    134 comments  ·  Events  ·  Flag idea as inappropriate…  ·  Admin →
  12. win a game in play modality (not ranked)make limited rank get a downgrade

    win a game in play modality (not ranked)make limited rank get a downgrade

    825 votes

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    340 comments  ·  Gameplay  ·  Flag idea as inappropriate…  ·  Admin →
  13. friends list missing

    Both the Friends List and Daily Challenges disappeared from the homepage.

    They were there when the update dropped but disappeared after claiming rewards from completing a few matches

    250 votes

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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  14. Could not target player

    I am unable to target a player. Instead the emotes appear.

    I'm not able to explain how to reproduce the bug.