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antonio#37673

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  1. Black screen on match start

    4,644 votes

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    4075 comments  ·  MTG Arena Bugs & Product Suggestions » Gameplay  ·  Admin →
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    antonio#37673 commented  · 

    Wizards please STOP copy-pasting the "troubleshooting" response. This is disrespectful!

    The game crashes each match. This is not a problem on our side.
    Fix the bug or at least acknowledge that it exists.

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    antonio#37673 commented  · 

    Completely agree with Bergles # 08963,
    This feels like a "slap in the face".

    The way they handle this issue makes me wonder .... how is this even possible?
    Aren't they making money from this game?
    It's illogical to make people quit by not fixing the bug.
    This does not make any sense for me.

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    antonio#37673 commented  · 

    I'm sorry but after months of crashes, I had to quit the game.

    Is there any way to get notified if this gets fixed?
    I hope the issues with ~900 votes cannot be ignored forever.

    I could submit a 'Tech Troubleshooting' request.
    But I'm running a game under Parallels (tried Win 10 / Win 7).
    So as I understand the response will be: "Your platform is not supported".

    The thing is that the game WAS working back in the days... And then something broke it. Was it a Unity update? I have no idea.

    Anyways, this situation is very frustrating.

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    antonio#37673 commented  · 

    It crashes every match. Absolutely unplayable.
    Wizards, PLEASE fix this. It happens for months now.

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    antonio#37673 commented  · 

    Do they even care about this issue? How am I supposed to play the "Win every card" event if the game crashes each time?

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    antonio#37673 commented  · 

    Same problem. Here is the error message I get:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: MTGA.exe
    Application Version: 2018.3.12.64867
    Application Timestamp: 5ca7a9d1
    Fault Module Name: UnityPlayer.dll
    Fault Module Version: 2018.3.12.64867
    Fault Module Timestamp: 5ca7aa1d
    Exception Code: c0000005
    Exception Offset: 0059f88f
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    antonio#37673 supported this idea  · 

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