Cobramach1#22508
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5 votesCobramach1#22508
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Cobramach1#22508
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Cobramach1#22508
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Everyone complaining about the Psychic Frog Horizon Hideaway Event, get ready to read this thread. So I didn't quite understand the whole hideaway event and I was collecting tickets like we all are. I went in to the ticket redemption area and saw they had draft tokens. I unfortunately assumed that once I redeemed tickets for a draft token I would be able to purchase a second draft token. That was why I waited until I had enough tickets for two draft tokens before "purchasing" the hideaway with some gems I had. That was when I found out I couldn't get more than one draft token. I then contacted customer service to refund my gems and take the draft token back. Following is the email thread between Me and MTG Customer Service:
Me: "I purchased the psychic frogs hideway for 2800 gems seeing that the draft tokens were 300 psychic tickets. I figured spending 2800 gems and to be able to buy draft tokens for 300 psychic tickets would be an ok deal. Little did I know that once I purchased the hideaway I could only buy one draft token. There's literally nothing else in the hideaway that I want other than draft tokens so I could have gotten nearly 2 drafts for the price I paid for the hideaway. I'd like you to take away the hideaway and refund my gems and take away the token that I purchased with the tokens. I'll just draft with the gems like normal. You need to make it more clear that you can only get one token for 300 tickets... Thank you"
MTG Customer Service: "Hello,
Thank you for contacting Wizards of the Coast Customer Service! I would be glad to look into your request for a refund for the Psychic Frog Horizon Hideaway Prize Wall.
To be able to provide the refund your access to the Prize Wall will be removed. We will not be able to provide access back to the Prize Wall in future updates.
If you still would like the Prize Wall cost back please feel free to reply to this ticket.
I’ll be glad to help you further if you have any other questions or concerns!"
Me: "Sorry, your response is not clear to me.
So you can refund the gems I spent on the Hideaway Prize Wall and then of course I'm locked out of the prize wall understandably right now and can't access anything. As you saw, I only redeemed tickets for the one draft token which I have not touched as assumed you would also take that when you refund my gems.
However down the road if the prize wall for this or later down the road another similar thing were something I was interested in, I would still be able to purchase into it and again get access correct?
Thank you"
MTG Customer Service: "Hello,
Thank you for emailing us back. We will not be able to provide access back to the Prize Wall in future updates. This includes not being able to purchase it in the future. If you still would like the Prize Wall cost back please feel free to reply to this ticket."
Me: "So this prize wall is temporary and has a limited lifespan. Am I to understand that when a new completely different one comes along that my account personally is going to be locked out of it and all future such promotions? How is that fair to me as a user? I can understand not being able to purchase the current hideaway again, but to be "punished" for life for requesting a refund seems kind of stiff retribution?? "
MTG Customer Service: "Hello,
Thank you for emailing us back. Your feedback about MTG Arena is very valuable to us. In order to provide that feedback or product suggestions about MTG Arena, please do so here. In that forum, which is also where you go to report and upvote bugs, you and other players can create new feedback entries, and upvote each others' entries if you feel they reflect your own experiences and suggestions. This feedback is reviewed directly by the Arena development team."
So that was my conversation with Customer Service. As you can see if I choose to request the refund, I'll essentially be "banned for life" from ever using that or any such part of the Arena game. That's what you call a harsh penalty for a misunderstanding of how that prize wall works. Yes, now I can see why the prize wall is such a bad deal when you can't get multiple of the same items from it. Looks like I'm just out gems now which is a shame.