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Felinazo#91022

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  1. missing cards from collection

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    90 comments  ·  MTG Arena Bugs & Product Suggestions » Deck Building / Collection  ·  Admin →
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    Felinazo#91022 commented  · 

    I made a list of the lost cards (missing cards from collection), and it's far from what I expected to be, I've lost a total of 276 cards! I have some lead of what is preventing cards to be storaged in your collection. I hope people with this issue can confirm if their cause might be the same.

    ◉Theories why the cards that you get from drafts, packs and daily rewards are not kept in your collection:

    -Maybe it's due to a connection error that prevents cards to be registered in the server even your victories/loses, daily/weekly wins and store purchases are properly tracked. That connection error might happen if you alt/tab your windows, i.e. switching Arena window to Chrome in order to choose a song from YouTube or check social media.

    -It also might be because you're using a laptop, and when you plug/unplug the charger, the laptop disconnects from internet for a few seconds (1-3) (they have a energy saving program that triggers automatically even if it's disabled, that manages and switchs perfomance according if it's plug or not).

    -And finally, my last guess, might be because the use MTGA Assistant, which displays overlayed in the game, and might affect the MTGA's connection.

    Felinazo#91022 supported this idea  · 

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