I am currently in the Arena Cube best of 1 event, on iOS. I have played 2 matches and won both. I hit play to join a match and then had to hit cancel because something immediately came ok and I could not play. I did so before the matchmaking process finished. But now I have 1 loss in the event. This is an error.
Please correct the results to reflect 2-0 instead of 2-1 because canceling before entering the match should not have resulted in a match loss. Th iOS Platform does not provide game logs to provide evidence, unfortunately. But I have seen this occur previously in a different cube event.
Thank you for your help, and I look forward to seeing the correction/compensation.
I am currently in the Arena Cube best of 1 event, on iOS. I have played 2 matches and won both. I hit play to join a match and then had to hit cancel because something immediately came ok and I could not play. I did so before the matchmaking process finished. But now I have 1 loss in the event. This is an error.
Please correct the results to reflect 2-0 instead of 2-1 because canceling before entering the match should not have resulted in a match loss. Th iOS Platform does not provide game logs to provide evidence, unfortunately. But I have seen this occur previously in a different cube event.
Thank you for your help, and I look forward to seeing the correction/compensation.