MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
302 results found
-
Marvel Jump In stuck on pack select screen
I am experiencing a bug that several other players have reported in the Marvel Jump In event. I picked my two packs and then the event kicked me to the home screen. Upon returning to the Jump In event screen I see 'Choose Packets' again, and when I click the button I am greeted with my previously selected first pack and no other packs or way to back up or resign the event. I am out 1000 gold and unable to progress or play the Marvel Jump In event now.
615 votes -
Marvel Jump In
I selected my two themes for the Marvel Jump In, but after I selected the second theme, I was kicked to the Home Screen. I tried to access the event again, but it won’t let me select packets or resign. But still, I’ve lost the gold I used to access the event.
115 votes -
Marvel Super Heroes Jump In Event Freeze
- Bug displays whenever I select "Marvel Super Heroes Jump In" Event to play.
- Platform: PC.
- Results: When starting a Marvel Super Heroes Jump In Event, I selected my first pack as normal. When I selected my second pack, I was returned to the home screen. Returning to the Marvel Super Heroes Jump In Event results in a screen where my first pack is selected, but no other packs are displayed to select and the option to "confirm pick" is greyed out (see attached screenshot).
- Expected results: I am unable to play, progress, or otherwise interact with the Marvel Super Heroes…
97 votes -
Jump in Marvel
Jump in marvel : after Second pick i got kicked to home screen. When i go back i to the event My first pick is now locked in and im unable to select a second pick.
Platform : Android
76 votes -
jump into Marvel
Hello,
I would like to report a bug in MTGA Jump into Marvel. I cannot select the second game pack.37 votes -
Unable to rejoin the Phantom Premier Draft Magic: The Gathering Foundations Event: Network Error: Unable to join event: Please try again lat
Unable to rejoin the Phantom Premier Draft Magic: The Gathering Foundations Event: Network Error: Unable to join event: Please try again later
26 votes -
Jump-In Marvel
Jump Into Marvel Issue: I paid 1000 gold coins and chose two packets,Battalion and Agents of SHIELD. . Coming back to play I am given the button to choose packets and brings me to another screen where Iron Man is pre-selected and the confirm button does not work. See screenshot and log. Currently unable to use the Jump Into Marvel Event.
30 votes -
Jump in event failure
I am trying to play the Marvel Jump In event and it let me go in and pick the 2 halves of the deck and then kicked me out to the home screen. Every time I try and go back to the event it is just stuck as seen in the screen shot attached. It also doesn't let me change picks or drop the event. It is just stuck. Please help.
27 votes -
Error with June season rewards
I got hit by the rank reset bug at the beginning of the june season. Today I got a message in arena that I would get the full mythic rewards because of this. I clicked the claim button. 10 generic packs appeared (they were blue with a white arena logo but no set branding) and when I went to the packs tab of arena I clicked open 10 and a blank dialog box with one button labeled "OK" appeared. I clicked on OK and then I have no packs.
I am hoping that you can resend those rewards. It was…
24 votes -
Quest counters not updating
My quest counters are not updating. I logged out and in, restarted the game, repaired the games files and still not updating.
43 votes -
Marvel JumpStart froze and I Can't Play
I chose one deck--Marvelous. I chose a second deck--Hawkeye, Bowslinger. Then instead of going to play, it sent me back to the home screen.
I went back in and resumed. I showed I had chosen Marvelous, but then said choose a second deck, but nothing appears. I can't click on anything to progress forward.
16 votes -
Marvel Jump-In Unable to select Second Pack
After selecting my second pack in the Marvel Jump-In Event, I was booted to the home screen. Going back into Jump-In, I can return to the area to select my packs, but only the first pack I picked is displayed, with no options for a second pack. I attempted to repair game files to see if that might fix the issue, but, unfortunately, no dice.
18 votes -
Stuck on bug on jump in marvel heroes after choosing first pack (armed) the i choose the second pack (ultron) and the tab closed
Stuck on bug on jump in marvel heroes after choosing first pack (armed) the i choose the second pack (ultron) and the tab closed, then i opened it again and i1m stuck on chosing the first pack, cant click on anything.
18 votes -
End of Season "Reward" Twice. Result in De-rank
I logged in yesterday and saw my season reward package. My new rank for the start of the season was Silver 4. I played last night until gold. Today, I logged in and played until Gold 2 over lunch. At the end of the day, I logged in to play again and got a second season reward with blank packs and got de-ranked again to silver.
Can I go back to Gold 2 please?
24 votes -
Ranked Rewards to compensate for last month's Ranked Rewards are also bugged
I was affected by the rank reset bug last month, where my rank was immediately reset for July and I got some bugged rewards and had myself kicked down to Silver. I understand this was a widespread bug and that we were to get mythic rewards this month to compensate. I got a message notifying me that I was getting these rewards but then when I opened it was the same bugged stuff from the beginning of the season (including 10 packs with no cards). Also, my rank hasn't reset.
17 votes -
Season rank and reward not applied
June Season ranks have stayed the same for July (Platinum and Silver) and no reward received
17 votes -
marvel jump in event
marvel jump in event not working- i chose one packet and now the screen is empty.
-i clicked my first packet
-i clicked my second packet
-i was sent back to main menu
-now i cannot play the event because this is what i see
very disappointed because i love jump in events! i save all my coins to play them and now i cant play and i wasted 1k :(16 votes -
Monthly Rewards June 2026
Today is June 1st 2026. Yesterday (May 31st, 2026) I got the notice that the season had ended and received appropriate rewards. My rank was lowered the expected two tiers.
Today I got another notice that the season had ended. My rank was lowered an additional two tiers. I was given rewards for this new "season" but the packs are blank and when I went to open them they didn't contain anything.
Please fix this immediately. It is extremely disappointing to have my rank, especially my limited rank that I had to spend significant amounts of gems, doubly lowered.
15 votes -
Rank Bug
It's June 1st so the start of a new ranked season. My limited rank was reset from diamond 4 to gold 3 as normal, I got my rewards, started playing. After a few games I got a win that should have taken me from gold 2 4/5 pips to gold 1 1/5 pips. Instead, I lost a pip and went to gold 2 3/5 pips while looking at a victory screen. I reset the app thinking this was a visual bug, and was presented with another ranked reset screen telling me I finished May in gold 2, reset me to…
19 votes -
Double reset consolation rewards
On June the ranked ladders were double resetted. This resulted in people losing ranks for no reason. Now you sent a consolation rewards - 10 ghost packs with no cards. It's bad enough that people get unequal chances for ranking but you don't have to rub it in with non-working rewards.
12 votes
- Don't see your idea?