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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2372 results found

  1. 184 votes

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    61 comments  ·  Events  ·  Admin →
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  2. 97 votes

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    42 comments  ·  Events  ·  Admin →
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  3. Quick Draft Quest No Progression

    I decided to spend some of my gold to do the Quick Draft Quest (the blue one) and started a WOE Quick Draft event. After playing 3 matches I went to check on my quest progression, since I didn't get the reward prompt, only to find out that it's still at 0/3. Immensely disappointed as I won't have enough gold this month to do another draft and get the Halloween pet, so I'd have to wait a whole other month to attempt to do this quest again.

    102 votes

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    57 comments  ·  Events  ·  Admin →
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  4. 282 votes

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    101 comments  ·  Events  ·  Admin →
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  5. 295 votes

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    100 comments  ·  Events  ·  Admin →
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  6. Cards changing during drafts

    During my first SNC draft, I picked a Psychic Pickpocket P1P4. However, what showed up in my pool was a Brokers Veteran. I figured I had just misclicked.

    However, after completing the draft and building my deck, I encountered a server error and had to build my deck again. This time, the Psychic Pickpocket was in my pool, and the Brokers Veretan was not.

    Parsing my logs with 17Lands.com (attached), I see two separate draft pools. This was pretty bizarre, it may have affected my picks but I'm mostly concerned about the integrity of the draft format.

    1,860 votes

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    148 comments  ·  Events  ·  Admin →
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  7. Jump in mission

    There is a mission where you have to complete jump in 3 times, I did it once yesterday but after some time it went back to 0, the tokens are 1000g a piece I would very much like to finish the mission, thank you

    20 votes

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    7 comments  ·  Events  ·  Admin →
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  8. Premier Draft Gone

    Bought into a WoE Premier Draft, played and won a single match, was kicked out immediately afterwards and now Premier draft has disappeared from my options along with the deck. Logging out and in doesn't fix this.
    Premier draft was not set to rotate out nor was there a countdown timer on the event ending.

    35 votes

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    13 comments  ·  Events  ·  Admin →
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  9. Bug in Jump In Quest

    I've been trying to complete the Jump In quest but everytime I complete the first jump in and proceed to finish the quest the tracker resets. I wanna a solution or the devolution of the gold I used to buy the entry.

    13 votes

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    6 comments  ·  Events  ·  Admin →
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  10. Call A Surprise Witness style not awarded from MKM Story Festival

    I was not properly awarded the alternate card style for Call A Surprise Witness from the MKM story decks festival, despite the reward being listed as given out just for entering the festival.

    13 votes

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    3 comments  ·  Events  ·  Admin →
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  11. Jump in Completion issue

    I have issues with my 3 Jump In completion quest.

    I spent 3 tokens and 1000 gold to do so, but when i finish it, my counter doesn't improve.

    I found the same issue on Reddit:
    https://www.reddit.com/r/MagicArena/comments/18r7sg8/jump_in_completion_not_counting_towards_quest/

    Could you refund me and find a solution please ? :(

    15 votes

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    4 comments  ·  Events  ·  Admin →
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  12. Bug in Direct Challenge mode

    Unable to play in Direct Challenge Mode tonight with my wife. Other formats (such as Midweek Magic) worked fine, but DC mode just timed out with "network error" bug

    23 votes

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    2 comments  ·  Events  ·  Admin →
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  13. Midweek magic

    Midweek magic on Arena is a great idea but could be improved. For example, almost every month there's an event that repeats something that is regularly available such as Standard or Alchemy. These should be replaced with Pauper and Artisan, which are a ton of fun and a great entry point for new players. Also, too much Momir!

    50 votes

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    5 comments  ·  Events  ·  Admin →
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  14. Color challenges completion results in blue spark repeating voice line

    After completing the color challenges (and getting the awarded sleeves) the blue spark appears in the home menu everytime I click on the home menu icon, repeating the voice lines “wow, you’ve beaten all of the color challenges!” Sometimes it stops there and sometimes it continues with the rest of the dialogue and flies to the codex button and disappears. However, the next time I visit the home screen, it’s there again and repeating the voice line. I’m on Iphone 11 IOS 17.1.2. The game is version 2023.32.0.923.1044210. I’ve tried waiting on the home menu for minutes after the spark…

    15 votes

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    2 comments  ·  Events  ·  Admin →
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  15. Spark Reward for "Jump In" not progressing properly

    Spark Reward for "Jump In" is supposed to increment each time you complete a "Jump In". The first time I do it it progresses properly from 0/3 to 1/3. The second time I complete a "Jump In" it doesn't increment from 1/3 to 2/3, instead it stays at 1/3. The third time I complete a "Jump In" it progresses from 1/3 to 0/3. I have reported this bug twice already to you and you haven't resolved it.

    12 votes

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    0 comments  ·  Events  ·  Admin →
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  16. Jump In! Challenge. New player won't let me complete

    New player. Completed the 3 Jump In! events for a Jump In token. Won the events, got the card and everything. Was 2/3 for this, won, took the card on the third time same way as the others. Instead of completing the challenge it went back to 1/3. Not sure why.

    11 votes

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    0 comments  ·  Events  ·  Admin →
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  17. Jump-In quest not completing correctly

    I started the Jump-In event with 1 of those 3 tokens the game gifted me, won some games but the counter was stuck on 1/3, so I left the event, spent another token and won another game but nothing, the quest counter was stuck at 1/3! I did it one more time, spending my last token, and I had the same result. Now I'm out of tokens and can't continue with the blue quests.

    Could you please refund me the tokens so I can wait for a fix with those saved for later? Thank you in advance.

    8 votes

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    2 comments  ·  Events  ·  Admin →
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  18. HATE that midweek magic Alchemy Ladder event affects ranking

    I'm not sure if this was by design or not, but in any case my rank shouldn't be punished for being forced to use a deck I did not create. Midweek Magic should be ENCOURAGING me to try new formats, and the rank change punishment does the exact opposite.

    11 votes

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    7 comments  ·  Events  ·  Admin →
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  19. Extra loss during Draft

    Went 1-2 in a MOM premier draft, but got an extra loss after game 2 I think. After playing my third game the draft ended at 1-3. 17 lands screenshot is attached.

    37 votes

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    6 comments  ·  Events  ·  Admin →
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  20. Cannot get "Call a Surprise Witness" card style in MKM Story Deck Festival

    I already cleared Festival : MKM Story Deck, but I cannot apply "Call a Surprise Witness" cardstyle.
    I think the reason for this is that the order in which these cards are obtained is set to 0. Is anyone else having the same problem besides me?
    Use device : Android

    7 votes

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    0 comments  ·  Events  ·  Admin →
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