MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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808 results found
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Randomly kicked from game and given loss during draft
Pretty much the title. Was playing duskmourn premier limited and in the middle of a game apropos nothing it kicked me from the game. It didn't initially give me a win or loss, so I played another game. After I won that second game, it gave me both a win and a loss and ended my draft (3rd loss). Playing on windows
150 votes -
Draft loss bug
Twice I have experienced a bug where I was given a loss during a draft when I should not have. First during a premier draft I lost a match and it gave me two losses instead of just one. Second during a quick draft I was given a loss after winning a match. Very frustrating as it cut both those drafts short for me which is a loss of valuable resources as a player
739 votes -
Stuck on "Entering Match" after the latest update
After the latest update i can not enter any match: its stuck on "Entering Match" screen after “Waiting for opponent”. Before the update everything worked perfect, so it's definitely is related to it. “Entering Match” screen lasts seconds or even minutes and then it returnes back to the main menu. Everything else (shop, etc.) works fine. Log file is attached.
Video can be found here: https://mtgarena-support.wizards.com/hc/en-us/requests/4535002
Changing to a public DNS / restarting game client and PC didnt help18 votes -
Complete 3 quick draft matches quest
I have the quest to complete 3 quick draft matches, I bought gems to complete it. I played the Quick Draft Aetherdrift event and played 5 matches before losing 3 times. I spent the rest of the gems on packs before I realized the quest was uncompleted.
24 votes -
Quick Draft Quest not completing
I started another draft and am still not receiving progress for the three quick draft matches however, and clicking thee quest doesn't appear to navigate to anything. Is this a known issue, or is there any other way to receive progress?
23 votes -
31 votes
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quick draft
Quest to complete 3 Quick Draft matches did not count any matches and rewarded me nothing. It still shows 0/3. Clicking the icon also doesn't bring me anywhere either.
14 votes -
Sideboard in pioneer showcase don't shows the entire pool of cards, only 7 cards
i joined the event with a legal deck with 15 cards in sideboard, but when i start after g1 the sideboard was uncomplete, i couldn't side, and so i lose the game, please check this bug, i lose my gems. please refound my gems, this wasn't my fault.
10 votes -
Entering match bug
At the stage of entering the match, after a few seconds it crashes into the match selection menu, it is relevant for all types of matches, the same thing happens on the PC and mobile versions of the game.
9 votes -
jump in
Jump in event is still only rerouting me to the home page.
18 votes -
Quick Draft Quest
The quick draft quest is still not working. I used my 5K gold to do the Aetherdrift quick draft, went 4/3, did not receive any progress on the "complete 3 quick draft matches" quest or my 1K gold. I play on PC and my Iphone. Also, when I click into the quest to be navigated, nothing happens, I just remain on the home screen tab. Please fix.
10 votes -
When opponent's "Joshua, Phoenix Dominant" transformed back, my opponent gained control of my own "Joshua"
Me and my opponent played Joshua, Phoenix Dominant. On his turn, they used its ability to turn it into a Saga Creature. On my turn, I did the same with my own Joshua, Phoenix Dominant. When the last Lore counter was placed on my opponent's Saga, it transformed back to Joshua. But! It also transformed back my Joshua under my opponent's control. I could see any card on their side that could explain how they gained control of my Joshua. I suspect the engine might have consider that it needed to transform all Joshuas and place them under my opponent…
5 votes -
Crash sealed final fantasy
I was playing a sealed final fantasy game, lost two games and after my 4th win, game crashed and I have not been able to continue the event, I lost all :(
7 votes -
taste of power
Taste of Power Achievement not getting credited: I am trying to get the Taste of Power achievement. I bought an Oracle of the Alpha, the only source I know of for playing the Power Nine. In Historic Play que, I cast Oracle, found Timetwister, and cast it. The spell resolved, my opponent refilled his aggro deck hand, and finished stomping me. I thought at least I would have the achievement but no, progress still 0/1. What am I doing wrong? I believe I should have gotten the achievement. In another game I got opponent's Oracle with Heist mechanic and cast…
16 votes -
Win recorded as loss
I was playing OTJ draft with two losses and 0 wins. I won my next match but the app recorded both 1 loss and 1 win. Since that totaled 3 losses, I’m not able to continue.
102 votes -
Chimil Quick Draft Aetherdrift disappeared
After playing 3 or 4 games (all wins) with an Aetherdraft Chimil Quick Draft, the event suddenly disappeared.
8 votes -
Cube draft not in arena
Cube draft is not in arena but it says it supposed to be until the 8th of April
7 votes -
cant play triomes in chromatic cube
The triomes in the cube have a different art style so I can't put them in my deck despite this event should be phantom. I don't own the triomes and I don't want to pay 600 gems to get an art upgrade for a phantom event ????
69 votes -
Midweek Magic Achievment
Went into this week's Midweek Magic with only 1 more MWM event need to reach the achievement for playing 13 of them (Vanquish the week2). Upon finishing the needed 3 wins, my track remained at 12/13.
4 votes -
Disconnection During Draft – Request for Refund
Hello,
I’m reaching out regarding an issue I experienced during a draft I entered for the Final Fantasy set release on MTGA. I was disconnected during the card selection phase and was unable to reconnect in time to complete the draft properly.
This significantly affected my ability to build a viable deck and enjoy the event. Would it be possible to receive a refund or some form of compensation for this draft?
I’m happy to provide any additional information if needed.
Thank you in advance for your assistance.
Best regards,
6 votes
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