MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Mac)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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Standard Shakeup Reward
I received an alternate card style for Terfari, Master of Time for winning a match in the Standard Shakeup Event. The event says that the reward will be a sleeve, pet, or avatar. I did not receive any of those items and would like to be rightfully compensated.
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Magic The Gathering Arena Screenshot 2020.12.19 - 14.42.15.46.png 5561 KB -
Screenshot 2020-12-19 at 1.11.05 PM.png 3031 KB -
Screenshot 2020-12-19 at 1.11.05 PM.png 5564 KB -
Screenshot 2020-12-19 at 1.11.05 PM.png 5564 KB -
shakeup december 20 2020.png 1931 KB -
shakeup december 20 2020.png 1931 KB
100 votes -
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Unable to sideboard or rejoin game
I tried to concede from game 1 from the Std Metagame Challenge, and when I tried to click settings I missed and closed the window, closing the client. When I reloaded the client, the game was still active and so I conceded the game as normal. However, I was unable to see my deck (only my sideboard), or confirm any deck configuration, instead seeing the screen as shown in my file. I couldn't rejoin the game after multiple attempts, and could only concede from the settings.
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Glitch in MTG Arena 4-23.png 2791 KB -
MTGA 24_04_2020 6_58_44 AM.png 2908 KB -
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350 votes -
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Didn't get mastery reward
I just completed lvl. 17 mastery and didn't received the reward.
I missclicked outside of the "claim your reward" field, but I think it usually still gives me the reward. It didn't this time.
Log attached if it's useful.105 votes -
didn't get full art land with quick draft
didn't get full art land with quick draft
101 votes -
Waiting for a new Deck quest stuck at 00:00:00
I have earned the 1st deck... now the quest stuck... its impossible to progress like this
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309 votes -
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MTG Arena crashing on Mac
First time playing on a Mac, the client crashes after every match I complete, then crashes on the next restart.
88 votes -
Lost ranking in every non ranked play or bot match
I lost ranking on un ranked games, either if i win or loose, even with the bot
53 votes -
After one game of traditional draft, the client say I only have one game remaining.
I paid for a traditional draft. Drafted. Played game 1. The client now says I have one game remaining. Where do I go to have this issue corrected or get a refund?
58 votes -
Second win in Jumpstart did not award a second rare or higher ICR
I just won my second game with this particular deck in the Jumpstart event and did not receive a rare or better ICR. I received a handful of gold and two lower than rare ICRs. Thanks for any help.
42 votes -
waiting for the server
Stuck at "waiting for server" after paying to play the new cube draft. I would like my coins refunded and a fix so I can actually play in the draft again.
41 votes -
Limited rank dropped after winning a constructed match
I was playing in a traditional constructed event (Historic), and after winning a match, my limited rank dropped. This has happened multiple times, and will likely prevent me from getting to mythic if it continues.
23 votes -
Asset error occured during your last play session. Validating asset files to ensure stability
MTGA crashed during a Premier Draft game, then this message appeared. Once MTGA loaded, the game was lost.
19 votes -
No Full Art Lands in Quick Draft
I entered a quick draft, and didn't get a full art as a reward. This is contrary to the september state of the game, that state that Zendikar drafts give full art lands.
19 votes -
jumpstart missing ICR
I've played 2 jumpstart events and in the second one I didnt receive the ICR for the first win.
After the event I check my collection and counting the rares/mythics I confirm that I miss 1 ICR.
Recreation: First jumpstart event played and rewarded normally. After the 2nd victory I played, and won, the next game.
Then I played the 2nd jumpstart event and with the first win it happens also that I level up the mastery pass. I received the rewards for the lvl up but not for the 1st jumpstart victory. Then I played another game and won…31 votes -
Standard Shakeup
There is NO INFORMATION for the standard shakeup.
The link goes to a generic Magic website. https://magic.wizards.com/en/articles
Scrolling down to and clicking on the image for the event Standard Shakeup goes to a generic article that doesn't have any information on the banlist. https://magic.wizards.com/en/articles/archive/magic-digital/mtg-arena-state-game-december-2020-12-07
Why can't any of this information be ANYWHERE? I've Googled it as well and the only information available on the internet is for previous iterations of the event.8 votes -
game crash
the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game
36 votes -
Did not receive reward for jumpstart event
I did not receive my 2nd ICR after I won my 2nd game of Jumpstart
27 votes -
Grasp of Darkness
after casting Grasp of Darkness, MTGArena Client goes in error and it closes on its own.... I lost 2 sealed match.............
26 votes -
Zendikar Quick draft didn't give a Zendikar full art as reward
I did a Zendikar Quick drart and no full art land was given out. The announcement had said that all Zendikar drafts would give a full art Zendikar land.
15 votes -
Unlocking the last 5 NPE decks rewards the old decks.
After completing the last of the color challenge, the client unlocked the 5 old decks. I still don't have access to the last 5 new post-rotation decks and I have no way to progress towards them.
16 votes
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